Wow....I mean wow..... Since Xfinity OnDemand is coming to Boston, I bought my mom a Premiere. She currently has Motorola/Comcast/Tivo and didn't want to give up OnDemand. I spent close to FIVE hours today on the phone with various Comcast reps trying to pair a cable card. I couldn't believe the incompetence all around. One rep even told me that the "M" in "M-Card" stood for Motorola. I explained that it stood for multistream and after spending several minutes looking it up he agreed. I finally threw in the towel and called Tivo. They were super helpful and got Comcast on the line. The Tivo rep guessed that I had a bad card based on the the way the card was acting. I picked up the card from a service center. First I was told they didn't have any and when I started to look pissed off the woman was kind enough to look out back. She came back with just a card. There was no packaging or paperwork or anything. She just handed me a card. I am guessing it is one that someone else already returned because it doesn't work. They ended up scheduling a technician visit which is pretty ridiculous. I have never felt so lucky to have Verizon FIOS. My two separate cable card installs went pretty smoothly despite one of the techs admitting to never have done one before. He was still able to get it working in about 20 minutes.