1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

MPEG4 comes to Fios

Discussion in 'TiVo Coffee House - TiVo Discussion' started by wmcbrine, Apr 18, 2012.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,446
    165
    Apr 17, 2000
    Nevada
    And that's entirely your right. But I bet TiVo views customers like you as acceptable losses. The amount of resources it would require to bring H.264 support to the S3 platform, not just costs, but development resources, support resources, beta testing resources, etc... are simply not worth it. The feature would only benefit a small percentage of customers anyway, and any goodwill they may garner would likely not be worth the amount of resources it would require to deploy.
     
  2. atmuscarella

    atmuscarella Active Member

    5,721
    17
    Oct 11, 2005
    Rochester NY
    I posted in some other thread that only TiVo knows how many Series 3 units are on cable systems that are converting to MPEG 4 and because this is not happening all at once will have data on what people do (Keep their Series 3 anyway, buy a new Premiere, or drop TiVo). With those 2 pieces of data TiVo can make a reasonably well informed business decision on what to do (nothing or update the software).

    My guess is they will do nothing. If the new hardware is anywhere near as good as I expect it to be living with a Series 3's limitations (no ability to stream to another DVR/Mini/Stream, no MPEG 4, only 2 tuners, limited apps, multiple cable cards for the original S3, etc.) will be unacceptable for many (most?) people.

    I honestly think Series 3 units just need to get sold to someone looking for a good & cheap OTA DVR.
     
  3. slowbiscuit

    slowbiscuit FUBAR

    3,505
    19
    Sep 19, 2006
    In the ATL
    Yeah but this is what is wrong with charging obsolete units $15 a month for 'service' - it's way more than the cost of providing guide data so you're essentially throwing money at Tivo for next to nothing because they won't address issues like these.
     
  4. atmuscarella

    atmuscarella Active Member

    5,721
    17
    Oct 11, 2005
    Rochester NY
    No one should be paying $15/mo for a Series 3 unit, but you are correct that anyone paying monthly for older units isn't getting a very good deal. My guess is anyone paying monthly on a Series 3 or older unit could get it reduced to $6.95 by calling and asking to cancel service.
     
  5. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Or get Lifetime service for $99, that would bring up the resale price about $200 to $300 on E-Bay.
     
  6. philhu

    philhu User Since Day ONE!

    831
    0
    Apr 11, 2001
    Funcity, MA
    The bottom line on all of this is brand loyalty. Tivo, and for that matter, Garmin, have this assumption that the 'next best thing' should be different in core functionality that it was before. It does become confusing to the customer when the core functionality changes.

    On the Tivo, a small thing like 'Now Playing' is now 'My shows' in newer units is a change that can be confusing to people. The shows looking on a premiere at another tivo, show full hd gui when looking at another premiere, but the old SD gui when looking at a TivoHD, and lots of easy to 'fix' things like that. H.264 is a perfect example. Look how many statements are need to answer the question 'Does the TivoHD support H.264 ?' Yes, if this, yes, in hardware, no if coming in on cable, but it could be easily done, blah blah. See the confusion.

    Garmin adds a feature, example, dashboards. And one generation later, takes it away, because they had a better idea.

    The basic gui should be consistent. The company should give a customer an easy way to coexist and also to upgrade units. Tivo doesnt allow xfer of lifetime, oreven a good way to move all your programs off your tivoHD to a premiere. That in itself, is keeping customers off of new units

    Little things they've tried, like moving season passes on their web site, doesnt work well, and has never been fixed.

    Fixing these loose thread items, as I call them, really does pay back in the long run, with customer loyalty.

    The bottom line, to customers that arent very tech savvy, is a hodgepodge of products that kind of loosley work together, but not well.

    Whether it really is true, or just a perception, to the non-tech person, perception is reality.

    My $0.02
     
  7. aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    Moving season passes online worked well for me when transferring them to my Elites. Or when transferring them between Elites.
     
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,446
    165
    Apr 17, 2000
    Nevada
    Going forward they'll likely keep better continuity between the S4 and S5. Since they'll run the same basic software. Although eventually I expect they will still obsolete the S4 and start making any new features exclusive to the S5. As I said before that's simply how TiVo's business model is structured. They need customers to upgrade every 3-5 years.
     
  9. slowbiscuit

    slowbiscuit FUBAR

    3,505
    19
    Sep 19, 2006
    In the ATL
    While still extracting monthly money from those who don't upgrade, and giving them little to nothing in return.

    I get the model and agree that people paying monthly on old boxes are making a dubious decision, but it's not right that their money is just taken for granted.
     
  10. atmuscarella

    atmuscarella Active Member

    5,721
    17
    Oct 11, 2005
    Rochester NY
    I don't know if TiVo takes them for granted but this is the basic model being used by lots of companies the most notably being cell phone and cable/satellite providers. With cell phone's they hide the cost of phones in the subscription price and never lower it and with cable/satellite they change you rental fees forever and/or build the cost of hardware into subscription costs.

    My take on this is that many (most?) consumers don't want to pay for hardware upfront and/or don't want the risk of ownership. Companies understand this and make lots of money by offering monthly payments. One of my friends told me they found out a few years back that there elderly Aunt who had died was still paying a rental fee to the telephone company for her phone and had been paying it on the same phone for over 30 years. Talk about being ripped off.
     
  11. aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    Only ripped off if she did not know about it. If she read her bill, like any consumer should, she did know about the fee. And just decided to continue paying the fee.

    The same goes for the inside wire maintenance fee. My parents are near their 80's but any internal issue with the phone lines and my dad could easily fix it. But they still pay the inside wire maintenance fee because they want to.

    And they pay a monthly remote fee to Comcast even though they can use their Harmony remote. And they pay a monthly fee for the Comcast TV guide, even though it's not needed to find out what's on. And they pay over $70 a month for just phone service from Verizon, when they could pay less than half that to Comcast for phone service through them.

    They pay those fees because they made the decisions to do so.
     
  12. atmuscarella

    atmuscarella Active Member

    5,721
    17
    Oct 11, 2005
    Rochester NY
    I don't have enough details to know what she knew/understood, but I still believe you can be ripped off even if you agree to it or know about it.
     
  13. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I help an elderly aunt that lived about 2.5 hours away, I paid all her bills and I paid for complete phone service inc the phone itself, when she broke the phone (three or four time a year) and or the phone wire I could have fixed it myself with a 5 hour road trip, but the phone co did it for me, well worth the extra I paid the phone co.
    Each case is different, some people are taken by knowing paying for something they don't need, some need the service, some don't know they are even paying for the service.
     
  14. aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    But who decides something a person doesn't need? Only the individual can make that decision. I certainly don't want someone else deciding what I don't need.
     

Share This Page