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MPEG4 comes to Fios

Discussion in 'TiVo Coffee House - TiVo Discussion' started by wmcbrine, Apr 18, 2012.

  1. wmcbrine

    wmcbrine Ziphead

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    I doubt it would be that much work, since the New Zealand TiVos already have this capability, and AFAIK they're the same hardware as the TiVo HD.

    Anyway, the benefit of doing it would be customer goodwill. Someone whose TiVo is updated to cope with h.264 is going to feel better about TiVo, and therefore be more likely to make future purchases with them, and be more likely to recommend them to others, than someone who gets left behind. It may be difficult to put a number on that, but it's real.
     
  2. shamilian

    shamilian Member

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    I have to agree, most people are afraid of making a purchase if the cable company can change something and render their hardware useless...if Tivos only response is that I should spend more money to get a new Tivo and buy lifetime again, then I would have to say renting from the cable company is the only reasonable choice....(although I would buy new hardware if they let me transfer my lifetime service)
     
  3. Phantom Gremlin

    Phantom Gremlin New Member

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    Ha. Most companies forgot about the concept of "goodwill" many decades ago.

    I think one of the reasons Apple is so successful is that they have created the perception of goodwill around their products. E.g. there are stories of computers and iPods that are past their warranty period that get quickly replaced by the "geniuses" when there are problems. OTOH there are other stories of Apple sticking their head in the ground (e.g. when confronted with bad NVidia GPUs). So perhaps the lesson is that even a little bit of goodwill goes a long way, because it's so rare these days.
     
  4. jrtroo

    jrtroo User

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    Not the company, but the shareholders. It is hard to make a stock price impact from unvalued "goodwill". If they can make a business case for it- lost customers vs continued revenue vs future revenue, then it will happen.

    It is easy for apple to give the perception of goodwill as so many are paying much above cost for their products. With that much headroom, they can replace items without affecting the bottom line. While TiVo has cash in the bank, their operating margins are thin to non-existent, so I would think a business case is a necessity. If they already do this in another market, that hopefully makes the case easier to support.
     
  5. aaronwt

    aaronwt UHD Addict

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    That is because they over price their products so there is tons of profit margin built in to allow them to do that.
    Of course every company probably wishes they could do the same thing.
     
  6. classicsat

    classicsat Astute User

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    Ontario Canada.

    IMO, the precedent is there. They added support for OTA digital boxes to the Series 2 line in 2008 or 2009, I think after some demand or cajolling.
     
  7. lew

    lew Active Member

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    Not just "goodwill". The service fee customers are paying is suppose to include software upgrades. Are customers asking for "goodwill" or are we asking to get what we're paying for?
     
  8. lrhorer

    lrhorer Active Member

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    Yeah, but how many people are actively paying for S3 software support, which is to say how many S3 owners are still without lifetime service? It's sad to say, but if an exec at TiVo has made the decision to terminate all S3 development (which seems to be the case), then getting him to change his mind is going to be an uphill battle. This is doubly so since we (S3 TiVo owners) do not have direct access to him. This fact is one of the many major drawbacks to large, publicly held corporations.

    For me personally, it is not a matter of great concern. It is unlikely Time Warner will implement any h.264 services. There is no need for them to do so, and doing so would be expensive. If they do deploy h.264 widely, then I will either dump them, or the TiVos, or both. For me, this would possibly mean terminating CATV service altogether, since a DVR that complies with the CCI byte is of virtually no use to me. The one possible escape route would be switching from TWC to Grande, presuming they do not switch to h.264. As I said, however, the likelihood that TWC will switch to h.264 seems small, so I'm not going to lose any sleep over it.
     
  9. lrhorer

    lrhorer Active Member

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    True, but that was a much broader impact than h.264. EVERY OTA station went digital, more or less simultaneously. Not every CATV system is going to go 100% h.264, and some no doubt "never" will have any h.264 content at all.
     
  10. Phantom Gremlin

    Phantom Gremlin New Member

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    They'll add h.264 support right after they add clear QAM support.

    Just kidding. That's my feeble attempt at humor. Please don't start any clear QAM battles in this thread.
     
  11. socrplyr

    socrplyr Active Member

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    Tivo service does not include a requirement to upgrade functionality. The terms do not imply that either. I am not making a comment on whether or not I actually think Tivo should update their functionality to handle this particular case, but you are not particularly entitled to it as a term in the service agreement. The only thing that must happen is that your box must accept an upgrade if Tivo sends it out.

    https://www3.tivo.com/abouttivo/policies/tivoservice_tcs_windowpopup_ajax.html
     
  12. shamilian

    shamilian Member

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    You have got to love this agreement, and the lawyers that wrote it....

     
  13. lew

    lew Active Member

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    Lawyers have done a "good job" with the fine print. Assuming the "fine print" is enforceable no one should buy any service from any vendor.

    S3 units already support h.264 files when pushed. I understand they support h.264 files in New Zealand. Expecting a unit will continue to work, subject to any hardware limitations, as cable systems make changes isn't an unreasonable request. Isn't really asking for any favors. Not really even asking for goodwill. Just asking for what was implicitly promised.

    The question should be if tivo can make the necessary software changes with a reasonable amount of effort. Not if tivo's lawyers think they can get away with not continuing to support (via necessary software updates) existing customers.
     
  14. jrtroo

    jrtroo User

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    The fine print allows them to make either decision. If is is profitable to them, they will do it. I would think it would happen even if marginal/break even, but at this point we have to wait and see.
     
  15. knarf829

    knarf829 New Member

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    I'm guessing you're still without a response on this. Am I wrong?
     
  16. aaronwt

    aaronwt UHD Addict

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    I heard it works on the Premiere but not the S3 boxes. On FiOS.
     
  17. tlc

    tlc Member

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    Hmmm. Just as I'm about to re-up with FIOS ....

    I don't care about the baseball channels, but one of the dslreports threads said that the premium movie channels will be a likely place for H.264 next because they come to VZ as H.264 and premium channels will impact fewer customers on older non-compatible set tops of Verizon's (6xxx series).

    I've got lifetime HDs and FIOS wants a two year commitment and they may not play well together soon....

    If it takes any effort at all, I would bet against Tivo upgrading HDs.
     
  18. opieant

    opieant New Member

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    I called TiVo today to ask about this issue and was told that MPEG-4 (H.264) support will not be coming to TiVo HD units. They offered to sell me a Premiere to add support for those channels and I declined. The support rep didn't seem interested in the TiVo HD hardware's potential to support it, and the rep was just relaying information someone else provided to them anyway. Hopefully this is just their current position on this issue, not their final decision. Certainly if any existing channels switch over to H.264 they will be getting a lot more calls about this.
     
  19. aaronwt

    aaronwt UHD Addict

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    On DSL Reports is was reported that FiOS has no plans to convert any existing channels to H.264 this year or next. Supposedly they discussed doing it but ultimately decided against it.

    Whether that is true or not I don't know. But the eight HD, H.264 channels they added this Spring were all new channels. Three for the baseball package and five for the Spanish package.
     
  20. tootal2

    tootal2 New Member

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    Why wont tivo release a soft wear update for the tivo hds anymore? tivo hd does have a h.264 decoder in it so it should work. i feel like my tivo hd is being abandoned by tivo.


     

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