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Discussion in 'TiVo Roamio DVRs' started by smbaker, Dec 19, 2013.
Moved the card and did a refresh via their automated line - all good.
Automated line? Where did you get that number? Is it on the page that CrispyCritter linked?
I have done this in the Chicago area 2 times. When the Roamio first came out it took a couple calls to Comcast. One with the tivo rep on the call to tell Comcast what to do.
I did it again last week and the tech from Comcast knew exactly what to do and got it done right away. But I called the cable card # I found by searching this forum. It just takes some that know they have to unpair it from the old box and then pair to new box.
Well, I just finished talking to them:
1) I tried the website: "We are unable to communicate with our system"
2) I tried the automated line: "We are unable to find an account associated with your phone number"
3) I tried the voice line, where I talked to a very nice lady who I could barely understand. Gave her the last four letters of the cablecard S/N, was on hold for about 2 minutes, and it's supposed to be all done.
I still can't tune HBO, but I think she said something about it 'taking a while'.
1) Is there a way to tell from a diagnostic screen whether or not the card is properly paired with the new box?
2) Assuming the lady on the phone did what she was supposed to do (un-pair and re-pair), how long should it take for my premium channels to start working again?
1. Navigate to the Cable Card menu. (Tivo Central > Settings and Messages > Account and System Info > CableCard Decoder > CableCard Options > CableCard menu) Select "Conditional Access". "Val" should read "V" if the card is paired correctly. "?" will appear if it not. BTW: The "Con" value signifies whether the card is activated or not. (Yes or No) This is how to get there on the Premiere. I'm assuming it is the same on the Roamio.
2. In my experience not more than 40 minutes.
When it works it works almost immediately. I've got the "it can take a while" excuse a few times and every time it ended up not working and I had to call back.
These guys can really be idiots when it comes to CableCARDs. When I installed my Sister's 2 HD units they had to send a tech both times to get the cards working. The first one made a call and got it working in like 30 seconds. The second one was on the phone with some other idiot for like an hour then suddenly something they did made it work and neither of them really knew what. It was just magic.
Luckily when I moved the cards from my Premiere to my Roamio, and then later moved my wife's Premiere to an XL4, both times it was real easy. I was dreading it both times.
This wasn't my experience with Comcast. I was missing some channels after the card was paired to the Roamio. HBO eventually came on in a few hours. Channels like FOX News were missing for a day or two. I didn't really notice when they came back but it definitely didn't happen immediately. YMMV of course.
Agree with Dan here, on Comcast in the ATL with a few card pairings all channels (including HBO) worked right away when done correctly.
My Roamio Plus is coming tomorrow. I have Fios CableCARDs in my old S3 (with OLED display). They are M-Cards, but I've had them for at least 4 years. Should I replace/exchange one for a new card or have they not upgraded the cards at all?
I would go get a new one while keeping your old one and see which is the latest version. It would be a good idea to do this anyway so you can keep both tivos active to transfer shows and season passes. Then just take the oldest one back once you're done and the old TiVo is deactivated.
I don't have FiOS but I remember reading this a while ago from Margret Schmidt concerning the part number of Motorola CableCards with FiOS.
FiOS customers were experiencing pairing problems as well as macro blocking issues with the older CableCards, so you want to make sure you have CableCard part# 514517-017-00.
I know this i an older thread but, OMG everytime I have to pair a card with Comcast here in MN, it never goes smoothly. It takes several times. I just got a Roamio a few months back, took a few tries to get HBO working, On Demand was not working, I tried several times over the coming weeks with changing cards, etc. Each time would take several calls and hours to get everything back and the on demand has never worked, I gave up.
Now I had situation with my Roamio failing so I wanted to switch that cable card to my premiere... Same crap and now its worse, several days later, no HBO still. Have talked to Tivo , they said no problems. Comcast always says the card is paired but the Conditional Access status "Val: ? 0x51" says otherwise. They tell me to wait 45 min to "check" but the last time it worked, it was right away... Sorry just venting,... And when I get my fixed Roamio back, guess what I will have to do this again. Shoot me, pls!
I have activated cable cards Comcast (Tel 8774052298) about 20 times for myself and friends, works only about 90% of the time without problems.
I just did this last night. I moved it from my XL4 to the Roamio Pro. Went through the setup, and it worked fine. I didn't need to contact the cable company at all.
I'll add my experiences in migrating from a TiVo HD to TiVo Roamio plus. I'm naturally pessimistic about upgrades going well, but the experiences here had me thinking things might go well. Not!
I set the new Roamio up yesterday, side-by-side with the old one. Roamio came up fine. I was able to migrate most of my season passes with the Season Pass Manager. (That was a bit of a pain. Something to discuss another time.)
My next step was to verify that I could copy recorded programs from old to new. That took a call to TiVo before it worked. Even though both old and new had been working on the network for Season Pass Manager apparently they couldn't see each other. I had to restart my router to fix that.
So the only thing left was to move my cablecard. (I waited till this morning, so there would be a full work day to complete this.) I pulled it from the HD, put it into the Roamio, and indeed got the screen telling me to call Comcast. (I should now be home free - just a couple of minutes on the phone.)
When I called I was almost immediately connected to a nice person who understood what I wanted to do and said she could help. She started working on it, then indicated that she didn't seem to be able to do what was needed. After consulting someone else she told me she just learned that there was a separate department for cablecard activation, and she didn't have the access to do it herself. So she transferred me. (To a music-on-hold queue.) So far I've been on the phone 22 minutes.
At the 33 minute mark I was connected to another tech. I read him info off my screen and he started to do the pairing.
At the 40 minute mark he told me he was getting errors - please hang on.
At the 47 minute mark he told me the error was in unpairing from my old device. Continue to hold while he works on it.
At the 65 minute mark the call spontaneously started ringing again. Picked up by an operator who had no idea what was going on. Put on hold while she tried to get be back where I should be.
At 76 minute mark, connected to a new tech. (Less knowledgeable than the prior one.) Audio quality on the call was extremely bad. We could barely hear each other. (She seemed to think this was my fault, even though I'm on same call and quality was fine with others.) She gets the same unpairing error as the prior tech. Says she may have to send a truck. But continues to work on it.
At 87 minutes my call was abruptly dropped with no explanation. So I call again. Get put in queue again.
At 96 minutes, get another new agent. Tell her I'm pissed. She seems to be a supervisor. Says she won't put me on hold. Asked me to explain what has happened, but doesn't seem to have the technical knowledge to understand in detail. Asks me to stand by while she connects to an expert. (At least blessed silence instead of bad music on hold.) But I never spoke to an expert. She came back on the line, told me she could send a truck (in several days) or I could go get a new cablecard to try. (Said the old card might not work in the new TiVo. I asked: couldn't she tell from the SN whether the old one would be compatible? No.) She began the spin that it might be a tivo problem and I should contact TiVo. (And tell them what???) Also that if she sends a truck I might be charged. (I guess this is Comcast damage control - when things go wrong blame anybody but Comcast.)
At 115 minutes, I told her to stay on the line while I move the cable card back to my old TiVo - in case it needs to be paired again there. When I moved it, everything seemed to work ok in the old tivo. So I told her I was done for now - will go get a new cablecard for the Roamio. (I don't have any reason to believe that will work better, but what can I do?)
Bottom line: on the phone 2 hrs, back to my old TiVo.
WHEN will Fios come to my house???
Can somebody explain to me why it is necessary to pair the cablecard with a device? (I'm not asked to pair my washing machine with my electric socket.) Why does the cable company have any reason to know what I connect my cable card to?
Your washing machine has no security issues, your TiVo does, if pairing was not required than people could sell Cable Cards on say E-Bay and would work in any Cable Card electronics, such as a TiVo, and the cable co.s would not know about it and could not charge you.
Did you call the Comcast cablecard operation at 877-405-2298?
If so, call it again and see if they will connect you with Stormey or Ian in Denver. I've dealt with both, they know their stuff, and are very good guys.
I'm only questioning pairing of the cablecard and a *device*. It makes sense for them to pair the cablecard with a billable *account*. It should not matter to them what I connect the cablecard to, any more than it matters to them what I connect a cable *box* to.
They do. In fact they even pair the device to your account. (or at least Charter does) I had 3 Premiere units that were paired to CableCARDs on my account. I replaced them with a couple of Roamio Pros. For two of the CableCARDs I repaired them to the new Roamios, but the 3rd I did not. I simply removed the card and then gave the TiVo to my sister. When I was setting it up for her, with a new card she got that was linked to her account, the customer service guy told me that the TiVo was already paired to another account (mine) and couldn't be used until it was unpaired. Luckily I was the one calling so we were able to do it right there, but if my Sister or her husband had been the ones to call they wouldn't have been able to do anything until I called and unpaired the TiVo from my account.