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Moving cable card from Premiere to Roamio

Discussion in 'TiVo Roamio DVRs' started by smbaker, Dec 19, 2013.

  1. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    The faq says this:

    Is it really that easy? or will I have to get the cable company involved to un-pair the card from the old Premiere and re-pair it with the new Roamio? I'm a comcast subscriber.
     
  2. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    You have to call and un-pair/re-pair.
     
  3. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    Any comcast users have reports on how easy it is to do this? Do the phone reps know what you're talking about?
     
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    I think I remember seeing a post from someone with a direct line to contact the Comcast CableCARD experts. It was in this forum somewhere. Try searching around.
     
  5. tdeegan

    tdeegan New Member

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    It's that easy. I'm a Comcast subscriber. I pulled the cable card from my XL4 and plugged it into my Roamio Pro. Called into Tivo's CableCard dept and conference called with a Comcast tech. All of my tuners were working within 10 minutes or so.
     
  6. Irishb

    Irishb New Member

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    I moved my cablecard from a premiere to a roamio with no problem. I spent 5 minutes on the phone while the Comcast CSR paired the card and Tivo. No problems. Painless.
     
  7. JSY

    JSY Member

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    I'm actually going to do this soon as my Roamio arrives tomorrow. I have been trying to find if there is a special number I can call for Time Warner (NYC) cable card service but my search in these forums have been unsuccessful so far. Does anyone know if one exists? Would love to avoid talking to people who have no clue as to what I'm trying to do.
     
  8. 59er

    59er TiVotee

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    New York, NY
    For TWC, try (866) 532-2598.
     
  9. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

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    North...
  10. Elgato54

    Elgato54 New Member

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    When I moved mine the Cox Cablecard support number was displayed on the init screen.
     
  11. joy_division

    joy_division Member

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    Nov 22, 2007
    I am not a Comcast subscriber, so this does not help you, but maybe it will help someone who has Fios if they are looking here.

    I pulled the cablecard out of my Tivo HD and put it in my Roamio. Booted it up and it went to the cablecard screen. I picked "test channels" and it worked right off the bat. No calls to Verizon.

    I have only Showtime as premium channels, so that may also be a factor.
     
  12. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    On FIOS the only channels that are protected are HBO and Cinemax. If you ever get those channels you will have to call and have it paired before they will work.
     
  13. JSY

    JSY Member

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    Thanks for the useful info above on which numbers to call! I received my Roamio Pro today but a bit tired and besides it's too late to set up. Will try it tomorrow!
     
  14. HarperVision

    HarperVision TiVo's Italian Cuz!

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    Paradise...
    That's it, you're not worthy.......send it back! ;)
     
  15. slowbiscuit

    slowbiscuit FUBAR

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    In the ATL
    Very easy for me when I moved a card from an HD to an Elite, just call the CC number and give them the info for the new box. Should be done by the time you get off the call, don't believe the 'can take up to 45 mins.' line they give you. If it's not fully paired within 5-10 minutes (i.e. all premiums, Encores etc. work) they didn't do it right.
     
  16. dreite

    dreite New Member

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    Nov 22, 2013
    I moved my Comcast cablecard last night from Premiere to Roamio. I was lucky enough to get a gal who's English was good enough I could understand and I could actually hear her tapping the keys on her computer. She said "I'll send it now" and the box was working within two seconds. :)
     
  17. JSY

    JSY Member

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    Nov 5, 2002
    Okay, my experience today:

    Called the TWC support numbers above and had to wait for an hour on hold.. Arrrgh, but once connected, the person knew exactly what to do and it was done in about 5 minutes. More time was spent waiting for the Roamio to check CP Auth I think. It went amazingly well.

    HOWEVER, I still don't have my TiVo account switched over! I called them first and they were having system problems and it's been escalated. They are supposed to call me in a few hours.. :-/ I'm about to leave my home so if they do call, I'll miss it.

    I fooled around with it and I have to admit the 6 tuners is a bit cool. I like switching between the tuners and then able to skip back on the channel that I was not watching.

    Hopefully TiVo can switch my service plan soon because that message to activate is annoying!

    Thanks!
     
  18. AAinCal

    AAinCal New Member

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    Dec 21, 2013
    I had a great experience with the TWC number listed above while switching a CableCard from a Premiere to a Roamio. I was on hold for less than five minutes and on the phone for another few minutes for the pairing process. The timing of my call may have helped with the wait time. I'm on the West coast, the CableCard team is out East, and I called around 5 pm here or 8 pm there.

    I called a second time a few hours later when only 2 of the 6 tuners on my Roamio seemed to be working and got equally competent help. I thought maybe my CableCard didn't support 6 streams, but the tech support guy checked on the make and firmware version I had and convinced me that it should. It turned out he was right and my tuning adapter just needed rebooting.

    The whole process was MUCH smoother than four years ago when I first got my Premiere. Back then, they insisted on a service call, and it took three trips out over more than a week before I got a technician who knew what he was doing.
     
  19. KTOA

    KTOA New Member

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    Nov 25, 2006
    A week ago I transferred a CC from a Premiere to a Roamio. I always call TiVo and have them conf call TWC.

    It was painless, virtually no wait for TWC to answer the phone, and complete in about 10 minutes. I like having TiVo on the phone to answer any tech questions.
     
  20. Bluesfan77

    Bluesfan77 New Member

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    Nov 17, 2006
    I did the same when I moved from my HD to Roamio Plus on Charter. It was nice to have both CSRs on the line.
     

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