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Motorola TA Issues w/ Tivo Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by gbruyn, Sep 30, 2013.

  1. gbruyn

    gbruyn Member

    Mar 20, 2012
    Swapping out the TA has definitely help my issue. It's much better than it was. I seem to have to power cycle the TA once every 3-5 weeks now. That's about norm for me previously with the Tivo Premiere. Once every 3-5 weeks is at least tolerable although not ideal...
  2. ahwman

    ahwman Member

    Jan 24, 2013
    Can you describe exactly what happens to cause the need to power-cycle your TA? I would like to see if it matches up with my situation to help better determine if this is an inherent issue with Motorola TA's.

    Also, what firmware version are you using?

  3. Pedweld

    Pedweld New Member

    Dec 31, 2013
    Thanks for the info on the TA Platform version. I have called Charter customer support several times and the technicians tell me that they do not have any TA's that support more than 4 channels. My TA has version 1.34, not 1.37.

    Is there any way to break through the wall to speak with someone at Charter that may know what I am talking about? The best I have been able to acheive so far is for them to promise to call me back when they get an answer. My thought is that this call will never happen.
  4. shalamigri

    shalamigri New Member

    May 8, 2014
    I saw this post and just had to chime in on it.

    I don't use a TIVO, but I do have an Ceton INFINITY 6 eth network tuner.

    When I connected my new TA fresh out of the box, the Ceton diag webpage said that the firmware was 1.33 and the tuners available was only 4. The page also said that the TA wasn't resolving. I contacted Charter and they did something on their end to initiate it. Once I saw that it initiated, I asked them if they could push out a firmware update and they responded that they couldn't do such a thing. After I hung up with them, I noticed that the TA was flashing yellow. When the light became steady, I checked the TA page and low and behold the firmware was updated to 1.37 and it showed 6 tuners. Could the box have 2 or more firmware versions on it and simply uses the one that it needs? I don't know.
  5. macwhizROC

    macwhizROC New Member

    Mar 14, 2007
    I just got a TiVo Roamio Plus after a forced interlude with DirecTV's Genie that interrupted 12 years of TiVo ownership. Hopefully, Cox Cable will make good on their promise to make it work right tomorrow...

    Cox's Enfield CT system use Motorola devices. I'm not the only person that's gotten a new-in-box MTR-700 TA with 01.33 firmware... and Cox doesn't have an operable firmware download for the TA just now. After escalating the issue repeatedly, I'm now told that I've identified a systemwide issue that they're working to fix. I don't know if that's my local system, the regional system...

    This is after being told, by Cox's CableCARD self-install help desk, that Cox did not have the capability to update the TA firmware because they don't manufacture it. That was the answer I got after the rep consulted with several supervisors.

    It really seems like the only way to get the cable companies to honor their obligation to provide CableCARDs and TAs that support as many streams as their highest-capability DVR offering is to complain incessantly and file regulatory complaints.

    I'll follow up after Cox is out to address my issue tomorrow.
  6. mmf01

    mmf01 Member

    Jan 31, 2011
    As some others have mentioned, I'd check the SNR of the TA, not the actual channel.

    You can check this in...
    Account & System Info
    Tuning Adapter
    Tuning Adaptor Diagnostics
    Downstream Status

    Should say...

    Carrier Lock YES
    SNR (Mine is 24) Good
    The key part is it saying "Good" after the SNR

    Below at bottom it should also have the SNR and Carrier lock status.

    If any say "FAIR" or anything worse than "GOOD" you likely have a cabling issues.

    I'm running a MTR-700 on Roamio Pro in COX market. Previously when on a Premiere my TA said "FAIR" and I had a boatload of issues with the TA and issues with the box that were likely TA related.. At the time, the SNR and signals under DVR diagnostics looked fine too. I replaced the run from the splitter to the box and viola the signal was then "GOOD" and didn't have problems from that point forward.

    Hope this helps
  7. nooneuknow

    nooneuknow TiVo User Since 2007

    Feb 5, 2011
    Cox Cable...
    If you are using the IN and OUT ports of the TA to make the connection through the TA to a Roamio Plus or Pro, I suggest using a splitter with one leg to the TA and the other leg to the Roamio. This is especially due to the Plus/Pro supporting MoCA, which I'll guess might be active.

    Since it's a Motorola TA, the split should be enough.

    If it was a Cisco TA, I'd say to place a MoCA PoE filter on the leg going to the TA coax IN.

    TAs were not designed to properly pass the frequencies that MoCa operates on. Cisco TAs tend to malfunction even with a split, without a PoE filter to keep the very high power MoCA frequencies from getting into the internal RF amp.

    Even when MoCA isn't a factor, there's still been cases where using the coax OUT port of the TA has been problematic for some. It can often depend on any number of factors if/when the inline connection method works, or doesn't.

    It's worth a try.
  8. dglion

    dglion New Member

    Dec 9, 2012
    Lake San...
    I have TWC and kept loosing my SDV premium channels at about 5 PM everyday. I had several TWC technicians out at various times, they checked; all my connections, SNRs on all devices, replaced my Motorola TA, verified all my settings were correct at the head end and still couldn't find where the problem was.

    After much research on my own I decided to turn off the TiVo Suggestions in the TiVo Central settings. I had off the record confirmation from a TWC cablecard division tech that TWC gives priority to their boxes for Premium SDV channels (not channels they are required to provide equal access to). This was causing the lock confirmation to drop out for those channels on the Roamio when the hard drive was full. Of course, with Suggestions on, the disk was always full.

    I haven't gotten confirmation that this is the cause but I haven't lost any premium channels since I turned Suggestions off more than a month ago. Today, I turned them back on, so we'll see what happens.
  9. donzg

    donzg New Member

    Jan 27, 2015
    Hi I have been experiencing the same issues with SDV channels all of a sudden disappearing from my Roamio. I have TWC as well and has anyone had this issue resolved other than splitting the signal from wall to TA and swapping out the TA?
  10. ahwman

    ahwman Member

    Jan 24, 2013

    I spent an entire year getting to the bottom of this and the issue was with the Motorola firmware pre v01.40. Interestingly enough, the main fix in v01.40 per Motorola is to prevent the TA from leaving "Active" mode which was exactly what was occurring in my case whereby the TA would enter "GetSgInfo" which caused the TA to send erroneous tuning requests or time-out until I power-cycled it . Of course Motorola is blaming this issue on the tuner chipset sending out of spec commands/garbage and causing the TA to fail (sounds like passing the buck to me). In any event, when this issue occurs, check your TA diagnostics (Switched Digital Video Status Page) to see what state the TA is in at that time. If it says "GetSgInfo" which stands for get service group info, then this is your problem. If it says "Active" then this is not your issue... If you're not running firmware v01.40, you'll want to call your cable provider and ask them to push the new firmware to your TA.

    Best of luck to you...
    Last edited: Mar 20, 2015
  11. CoxInPHX

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    The most current version is actually v01.40 and most providers have already updated.


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