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Motorola TA Issues w/ Tivo Roamio Plus

Discussion in 'TiVo Roamio DVRs' started by gbruyn, Sep 30, 2013.

  1. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    I've had my Roamio for a few weeks now and love it. I have had a reoccurring problem with the Motorola tuning adapter with it however:

    It seems that my Motorola tuning adapter is losing lock or signal but the light on the unit doesn't change to blinking. It's only until I switch to a channel that requires it's function do I realize it's not working properly. I've missed quiet a few recordings because of this. It used to happen once in a while on my XL4 as well, but it's happened 3-4 times already in the few weeks I've owned the Roamio.

    A simple restart of the TA usually fixes the problem. Sometimes though I need to restart both the TA and the Tivo to get it to lock back on again. I haven't quite figured out the magic of these stupid tuning adapters.

    One thing I have noticed that the Tivo is sending signals to the TA for EVERY SINGLE command. For example, if I change the volume on my receiver using the Tivo RF remote, the Tivo sends a signal to the TA (can tell because of the red status light). Maybe the TA is just getting too many signals and gets confused and looses lock. Even if I hit the Tivo button, the TA gets a signal. Like I said, basically everything I push on the RF remote, triggers the TA red light (meaning it's getting USB signal from the Tivo). Seems like that could be an issue?

    Perhaps I have a bad TA? Maybe a signal problem? Any ideas or suggestions would be appreciated.

    TA Specs:
    Motorola MTR-700
    Platform Ver: 1.37

    P.S. On another note, it seems as my TA is sometimes letting channels TIME OUT. Numerous times, I've turned on the TV to a black screen on a certain SDV channel. Once i switch the channel up and then down, it works fine, but it seems as though it's letting the channels time out even when one of the 6 tuners is currently tuned to that channel but not recording. Is that normal?
     
  2. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    Yes, TA gets every remote press via USB. It needs to know if you are interacting with the TiVo for timing out SDV channels. So that's normal.
    For an SDV channel to time out is exactly the whole point of SDV, so it's working as designed to go black after a while of no interaction with the TiVo.
    1.37 is latest firmware confirmed to work for up to 6 channels at once. That's the firmware version I have and no problems here.

    Obviously missing recordings is not normal, but that may well be something other than the TA as is being discussed in other threads - too high signal & SNR levels for example, or old CableCard firmware.
     
  3. ahwman

    ahwman Member

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    Jan 24, 2013
    I'm having the exact same issues as you. I'm also using a Motorola TA and have had to power cycle it 4-5 times over the last 1-2 weeks. This wasn't happening with my XL4. Sometimes if I leave my TiVo tuned on an SDV channel for an extended period of time and power on the TV I will get an error indicating a problem with the signal on that channel. Usually I can simply change channels and come back to the problem channel and it will tune again, however lately that's not always been working and forces me to power-cycle the TA. Perhaps TiVo can make some changes to their software to better deal with these situations...
     
  4. Oct 4, 2013 #4 of 31
    dinglehart

    dinglehart Member

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    Dec 3, 2002
    Fontana, CA
    I have the same model and firmware version as you and I am seeing the same issue. In the last 48 hours I've had to reboot the TA twice. Both times it froze during prime time when all 6 tuners were trying to record.
     
  5. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    I'm starting to think this is a communication issue between with Roamio and the Motorola box. After getting everything working with a TA restart, I go into TA diagnostics and view all the pages and even took pictures. When the problem happened again, before I did a restart, I went into the diagnostics and took pictures of all the screens again. Nothing changed in the diagnostic screens from working to not working. So either I have a bad tuning adapter that doesn't realize it's loosing lock or something else is going on.

    This is getting super frustrating!
     
  6. ahwman

    ahwman Member

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    Jan 24, 2013
    I very much doubt it's a problem with your tuning adapter. That said, I was told by TiVo that this is an issue with the tuning adapter firmware and that TiVo is working with all parties involved to rectify the issue. However, at this point I would tend to agree with you that it is in fact a communication issue between the TiVo and the tuning adapter much like the suggestions not recording bug that has finally been fixed. I almost missed the baseball game the other night because of this issue, fortunately I happened to check and see that there was no signal on the recording and power cycled the tuning adapter. This is becoming too much work...
     
  7. twcoll

    twcoll New Member

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    Oct 10, 2013
    Same boat here...
    Just purchased the Roamio Plus this week and having sporadic issues with random channels not wanting to tune in properly.

    I still have the DVR boxes from the cable company (Charter in Center WI), so when I ran into this issue, I attempted to tune to the channel on the cable company's DVR. It came in just fine so I then tried it on the TiVo and then the channel(s) came up without any issues. Don't know if it was coincidence or if Charter's cable box opened the line of communication from 'the mother ship' for the SDV.

    The thing is, I'm not certain where the blame goes because there were times when the Charter DVR would not tune to a channel when we used those exclusively. I wonder if it could be an issue with not enough bandwidth in our area; however as others have stated, they didn't have this issue with their previous TiVo's prior to Roamio (this is my first TiVo.)

    I am a very technical person and don't mind tinkering or the occasional reboot, however it's not looking good at the moment because I assured my wife that the TiVo transition would be painless. If we don't get a clear resolution in the near future, I will sadly have to return my TiVo within the 30 day window and monitor these forums to await the fix if one ever comes around.
     
  8. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Has anyone here who has had the issue gotten Charter to come out and replace the TA? I'm thinking that's the only thing I can really try. But if someone has already tried then maybe I shouldn't even waste my time.

    I emailed TiVo today as well. Waiting to hear back from them.

    I wonder if the issue is with the 6 turners vs less for the XL4. Maybe we can disable 2 tuners and see if it still happens. Anyone know how to do that?

    I just hope TiVo acknowledges this issue and gets it fixed ASAP. I can't imagine a firmware update from Charter/Motorola would be a quick process.
     
  9. moyekj

    moyekj Well-Known Member

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    Mission...
    I doubt it's a TA firmware problem as I use Motorola MTR-700 TAs with Ver 1.37 that work fine.
     
  10. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Moyekj --- you have Charter as well and a 6 tuner Roamio?

    No issues with your TA??!?!?
     
  11. moyekj

    moyekj Well-Known Member

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    gbruyn, look at my signature area. I'm with Cox and using a 6 tuner Roamio Pro with no TA related issues. I think Margret or information from tivo.com states that as long as you have Moto TA firmware 1.37 you should be fine for 6 tuner support.

    Note that you should also check your CableCard firmware version:
    Settings-Remote, CableCARD, & Devices-CableCARD Decoder-CableCARD options-CableCARD Menu-CableCARD Status
    Firmware required for 6 tuners:
    FW* 6.25
     
  12. Gene S

    Gene S New Member

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    Feb 10, 2003
    Belleville, IL
    What is the manufacture of your cable cards? Mine is Motorola, and mine is listed as FW 03.31,-.-,03.25
    My Motorola TA is fine at 1.37

    This info is from my XL4. My Roamio doesn't arrive till Tuesday, then I need to call Charter to give me another TA and M-Card.
     
  13. moyekj

    moyekj Well-Known Member

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    Mission...
    Cox headend with Motorola CableCards & TAs
     
  14. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Who knows... maybe this is just a Roamio/Charter/Motorola issue. I just had them swap out my tuning adapter and the new one is doing the same thing!
     
  15. moyekj

    moyekj Well-Known Member

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    Have you checked your CableCard Firmware version?
     
  16. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Moyekj:

    I have 2.65 and I'm seeing that this might be the issue? It seems weird that having to reset the TA would be caused by an old CableCard firmware but maybe it is? Once the TA is reset, it seems to work fine (all 6 tuners) for a while (days) until I need another TA reset.
     
  17. moyekj

    moyekj Well-Known Member

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    Mission...
    Yes it could well be the problem. Perhaps you should follow the procedure to limit your Roamio to 4 tuners only (Margret posted in one of these threads), then reboot, then see if the problems persist. If you don't have any problems that way then it points to the CableCard firmware not supporting 6 tuners properly.

    To set 4 tuners:
    Go to Settings > Channels > Channel List
    and enter following number sequences using the number buttons on the remote. This will tell Roamio to only use 4 tuners:
    88634
     
  18. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Ok. I'll give that I try next time I'm home . I'll report back next week to see if the problem happens again.
     
  19. gbruyn

    gbruyn New Member

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    Mar 20, 2012
    Just an update. I had Charter replace the Tuning adapter last month. I had the same issue of having to reset it the night after they swapped it out. It has happened one other time in the 2-3 weeks since having it swapped out. So maybe I did have a bad TA? It's been working great pretty much ever since it was replaced.
     
  20. ahwman

    ahwman Member

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    Jan 24, 2013
    Is your Motorola TA still working well?

    I don't know if I'm having the same issues as you, but I was having a nightmare with SDV channels and my Motorola TA and had to power-cycle it at least once/week and sometimes more often than that. SDV channels would stop tuning and I'd get the dreaded V53 error message until I power-cycled the TA and often times I would have to power-cycle it more than once to get it working again. On top of that often times it wouldn't go back in sync and I would have to keep power-cycling until it would finally sync again. I had the most senior cable tech visit my home and he found that the db level was way to high on the return path which he said would explain my issues. After correcting the levels, I was hopeful the problem was fixed, however I had to power-cycle it the very next day. After that, I went 13 days without an issue and sure enough last night I lost my SDV channels once again forcing me to power-cycle the TA twice to get them back. At this point, I'll probably swap out my TA, however I doubt that will solve the issue. This SDV has been a total nightmare for me...
     

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