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MOCA networking issue--need help

Discussion in 'TiVo Premiere DVRs' started by smoberly, Aug 29, 2013.

  1. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    You look good to go.
     
  2. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Thank you all for your help. The network installation was easy once I had the configuration figured out.

    I really appreciate all of you rhelp!

    Thanks.:up::up::up::up:
     
  3. pcbrew

    pcbrew New Member

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    Mar 14, 2008
    DFW
    What brand/model splitter did you use?

    I am trying to migrate my mixed N & powerline network to use Moca
    I can get the coax light & network when I connect the coax from the wall directly to the moca adapter but it does not work if the coax goes thru a tuning adapter first. I tried a splitter but as in your confugration drawing but the adapter does not work when the splitter is in between.
     
  4. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Sorry for my delayed response....I was off the grid yesterday for the holiday...I purchased my splitters at Radio Shack...otherwise, as you can see from my previous posts, I am not an expert here...thankfully the other posters on the forum helped me out.
     
  5. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Okay, so I made the mistake of switching from Tivo/Time Warner to U-verse for about six weeks....realized the error of my ways and decided to go back to my original set up. The day prior to my Time Warner install, I reconnected the two Premiers via the MOCA network I previously established. Everything worked, the two boxes were able to see each other an they both were able to connect to the internet for updates. Both boxes downloaded the latest updates, and were all set and ready to go. The Time Warner tech showed up, we connected the tuning adapters and cable cards, and everything was still fine...Premieres connected to internet and were able to see each other. Before leaving, the Time Warner tech suggested going back through guided set up, since there was a significant change to the channel line up in my area. He left, I started guided set up. The Premiere connected closest to the router completed guided set up with no problem. At the remote end, when I got to the point where the Premiere (the one not next to the router) was supposed to connect to the internet....I got a DHCP error and cannot connect to the internet. After multiple calls to TiVo, Time Warner and Actiontec, we determined that the Actiontec boxes are working. I swapped out the splitters and every cable. Tivo's proposed solution is to send me a POE filter (I didn't have one prior to the Time Warner appointment and everything worked fine). But I can't for the life of me understand why a POE filter would fix the problem now, if it wasn't a problem prior to going back to guided set up.

    I have attached a diagram of my design...I am incredibly frustrated and although I welcome the complementary POE filter, I am hard pressed to believe this will solve my issue.

    Your suggestions and comments are welcome.

    Thanks.:up:
     

    Attached Files:

  6. L David Matheny

    L David Matheny Active Member

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    Jan 29, 2011
    SE Ohio
    I've never used MoCA. Can people routinely do guided setup over MoCA? Or is it possible that guided setup can't use MoCA for some reason? If you can get your hands on a long enough network cable, you could try again with a direct hookup. If you have a client router around (and a wireless access point), you could even try connecting that way, since to the TiVo it would look just like a wired connection.
     
  7. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    I actually did run a long Ethernet cable directly from my router to the remote Premiere. I completed guided set up and the two TiVo' are networked...just hoping to avoid leaving the Ethernet cable running across the house and getting back to my MOCA set up.
     
  8. L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    So have you tried going back to MoCA now that you made it through guided setup? Or are you just going to wait for the POE filter?
     
  9. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Yes, I have made it through guided set up utilizing an Ethernet cable run from my router. And, I am waiting for the POE filter...I guess my question is, I used this MOCA network for over a year with no POE filter...I had everything running perfectly earlier this week with no POE filter...and until I got stuck in guided set up using the MOCA network, everything was fine. I completed guided set up via direct connection, but when I go back to MOCA....no internet.

    Sure, I can wait a few days to receive the POE filter, but I find it hard to believe that a POE filter is going to be the fix, just looking for any other thoughts on a potential cause/solution.
     
  10. BigJimOutlaw

    BigJimOutlaw Active Member

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    Mar 21, 2004
    So everything, including moca, was working fine before the TW tech showed up? Just making sure I understand when the fail point happened. :) Did the TW installer do any work other than add the TAs?

    The POE filter is to help keep the moca signal strong by reflecting it back into the house. That may or may not help, but it's good practice to have a POE filter anyway, even if just for security.

    Moca also sometimes jams TA's from channel changing correctly. Adding POE filters right before the TA fixes that issue. But that doesn't explain the internet loss.

    The chart itself looks fine... Splitters between the two locations are 1GHz or higher? I guess we see what the POE does, if anything. Not really sure what would cause a sudden failure if it worked pre-TW guy, during TW guy's visit, but not after.
     
  11. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Sorry for the confusion....MOCA worked this time around before TW showed up...and even worked after TW left. It was not until I attempted guided set up (with MOCA) that connectivity failed. At that time I connected the Ethernet cable, and completed guided set up. I then went back to MOCA network, no connectivity, switched back to Ethernet...all is good. Yes, we'll have to wait for POE filter, but I am doubtful this will resolve. Yes, splitters are 1GHz +
     
  12. L David Matheny

    L David Matheny Active Member

    1,589
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    Jan 29, 2011
    SE Ohio
    Your diagram (second version) doesn't show how the two MoCA adapters are connected. Presumably the two "Wall TV" outlets have in-wall coax running back to another splitter, which allows the MoCA signals to get from one adapter to the other. And we're assuming you have removed any wireless adapters from the TiVos, since they are now both wired, one directly to the gateway via Ethernet and the other circuitously via the MoCA adapters and coaxial cables. When you get the POE filter, you'll connect it before the splitter to which the two MoCA adpaters are connected, so that it is just outside the entire MoCA network we've been discussing.
     
  13. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Yes, too all of that...I guess waiting for the POE filter is all I can do at this time.
     
  14. smoberly

    smoberly Member

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    Jul 6, 2004
    Plano, TX
    Okay...POE filter solved the problem. Thanks TiVo tech support for sending it at no cost...I stand corrected. I am now a POE supporter.:up:
     
  15. BigJimOutlaw

    BigJimOutlaw Active Member

    2,781
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    Mar 21, 2004

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