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Missed recording - No Longer in Guide

Discussion in 'TiVo Roamio DVRs' started by kbmb, Oct 1, 2013.

  1. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    That's great to hear :D Not that you missed a recording of course, but that someone else is seeing the behavior.

    Yes, frustrating that we have to baby sit our Tivos right now to make sure programs record.

    I chatted with Tivo last night and they recommended Repeating Guided Setup to see if that helps. I'm sure that's a common first step to troubleshooting, but I gave it a shot anyway. Will see what happens tonight.

    In my case, the first night it was the 3rd show back to back that was missed.
    Last night it was the second.

    Do you have Overlap protection on?

    I tweeted to Tivo Margaret but haven't heard. Hoping someone there knows it's an issue.

    I figure as a last resort I might have to dump all the 2 minute padding on all season passes to see if that helps. I'll probably do that if I get another missed recording.

    -Kevin
     
  2. Direwolf14

    Direwolf14 New Member

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    May 25, 2008
    Nope, no overlap protection for me. Shouldn't really be an issue with 6 tuners these days, though. In fact, if this whole missing recording bug was created by TiVo attempting to use 1 tuner for 2 overlapping shows, I'd rather just have them "waste" the 2 tuners. At least until the bugs are worked out.

    Was your Roamio in standby when the issue occurred? Mine happened to be, since I was using a Mini only at the time.
     
  3. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    I do have Overlap protection on.....I guess mainly because I do have rare cases where with padding at a given time I might need 7 tuners, so I make sure the shows I don't care about clipping are at the bottom of the list (my wife's shows :p)

    I don't ever use standby.

    -Kevin
     
  4. DeltaOne

    DeltaOne Mount Airy, MD

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    0
    Sep 29, 2013
    Wouldn't you only need to pad the last show? If the first show cuts off a minute early, that minute will be on the front of the 2nd show recording, right? Assuming we're talking about two or three shows in a row on the same channel.

    Sure, the TiVo should know how to do the right thing -- but maybe this would help until TiVo fixes this bug.
     
  5. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    In theory yes.....the only problem is when/if the networks start shifting shows around in different time slots, or for example, only 3 of the 4 shows are new in a certain week.

    It doesn't happen often, but we have seen it.

    One of the main reasons I upgraded from a 2 tuner HD to the Roamio Plus was the thought that I could pad everything and never worry about it again. Generally we don't record that many shows that padding would cause an issue (although on Tuesdays it has because of the padding).

    I'm going to watch tonights shows carefully and if any are missed, I'll dump all the paddings (except the last show) and see if that helps.

    -Kevin
     
  6. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    For those of you have issues with Season Passes not recording. Did you use tivo.com/spm to move the Season Pass from one TiVo to another? If so, I'd be curious if deleting the Season Pass and getting a new one fixes the problem.

    --Margret
     
  7. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Yes, I did use the online season pass manager to transfer these from my TivoHD to the Roamio.

    However, it's not a complete failure for the season passes. For example, New Girl for me recorded the week prior.....just this week it was shown No Longer in Guide.

    Back in the game also recorded the week prior just fine. This week, even though it was in the Todo list at 8pm.....it didn't record at 8:30.

    -Kevin
     
  8. Direwolf14

    Direwolf14 New Member

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    May 25, 2008
    No, I did not. And the show had recorded fine in prior weeks.
     
  9. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Did you manually enter the season passes from scratch on the Roamio, or did you use something like kttmg to transfer them?

    -Kevin
     
  10. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    I can have the engineers look at a few of these reports. Here is what you'll need to do:

    1. Look at the To Do List and History for shows that will and will NOT record for a specific period of time (like tonight). Take pictures of these screens.

    2. After the period of time has passed, see if what TiVo said it was going to do, and what it actually did, were the same. If not, take more photos to illustrate how what happened is different from what was expected.

    3. Email me, with the subject: "Missed Recording - No Longer in Guide" and include your TSN and a complete description (with photos and channel information) of the problem. Also include:
    - your cable company
    - your zip code
    - whether you have a tuning adapter
    - how you originally scheduled the Season Pass (directly from the Roamio UI, using tivo.com/spm to move it from a Premiere, using the iOS app, using TiVo's web site, etc.)
    to margret@tivo.com

    Thanks!
    --Margret
     
  11. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Thanks for looking into this Margaret.

    I took pictures of tonight's To Do list and the History right now. Will see what happens tonight with all the recordings and take photos if it happens again.

    I'm guessing there is nothing you can use for prior nights history, since the To Do list has past?

    -Kevin
     
  12. Direwolf14

    Direwolf14 New Member

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    May 25, 2008
    Good point... I believe my primary example was transferred via KMTTG. I could not use SPM because my prior TiVo was an MSO box on RCN (different TiVo account).
     
  13. astrohip

    astrohip Well-Known Member TCF Club

    10,063
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    Jan 6, 2003
    Houston &...
    Nope, never use it.

    Agree. Something we've been asking for a while. Would be nice if it works.

    I'm seeing this too. It's almost always back-to-backs that fail, and it's almost always the 2nd recording.

    I buy TiVos so I DON'T have to babysit.:mad:

    No way am I repeating GS, that's not the problem. And I'd thought about dumping the padding too. It seems we're all stumbling around with the same issues, and the same potential solutions.:rolleyes:

    Nope, I set up every WL and every SP from scratch. Always do with each new-gen TiVo. Sort of a ritual of mine.

    Thank you for following this issue. I have a photo of tonight's To-Do List , which is full of back-to-backs.

    Margret: Are you willing to respond to the (possible) discovery of back-to-backs with padding (AKA overlapping recordings) using the same tuner? Just curious if we are seeing some new features that need tweaking, or whether it is truly mis-behaving.
     
  14. akaussie

    akaussie Member

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    Aug 18, 2010
    I had this issue last week. See the thread I started here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=509594

    I've been trying to keep a close eye on things and haven't had a repeat of it *yet*.
    I've had the 2nd of back to back shows be missed and the first of back to back shows to missed. So not sure if there's necessarily a pattern there.

    Hopefully Tivo gets it figured out.

    ETA: I transferred my SP's using KMTTG and pad 2 mins on each side of every show.
     
  15. kbmb

    kbmb Active Member

    1,290
    14
    Jun 22, 2004
    NH
    Well of course, no issues tonight with a bunch of back to back recordings. I will keep an eye on things going into next week though.


    Repeating Guided Setup is pretty harmless. You don't lose any programs or Season Passes or most settings. Just need the set aside the time to do it. Probably took me about an hour to get through it all last night. No idea if it helped (probably not).....but was harmless to do.

    I agree though that it's likely something else going on.

    -Kevin
     
  16. akaussie

    akaussie Member

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    Aug 18, 2010
    This issue showed up again for me tonight with the Crazy Ones on CBS. I recorded The Millers on CBS before The Crazy Ones, so the back to back issue on the same channel sure seems to have merit. Both were set to pad 2 minutes on each end. I did take a picture of my To Do List earlier this evening so I will pass it along to Margaret. Frustrating that this is happening.
     
  17. Direwolf14

    Direwolf14 New Member

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    May 25, 2008
    I didn't get a chance to take any photos tonight, so of course it happened to me again... Scandal was missed after Grey's Anatomy. I had multiple other back-to-back recordings that worked just fine, however, so it's definitely an intermittent issue. Maybe I'll add some new season passes and try an experiment over the weekend.
     
  18. astrohip

    astrohip Well-Known Member TCF Club

    10,063
    40
    Jan 6, 2003
    Houston &...
    +1. Watching like a hawk, checking all the recordings at each half-hour. LOTS of recordings tonight (8).

    No problems.:)
     
  19. shortcut3d

    shortcut3d New Member

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    0
    Sep 1, 2013
    I had initially thought my issues were due to higher than spec SNR. After resolving the SNR, I still have this same issue. Confirmed its back to back recordings. However, the reason I get is not available vs not in guide. I turned off Tivo suggestions and have overlap protection on.
     
  20. Direwolf14

    Direwolf14 New Member

    9
    0
    May 25, 2008
    When the issue occurs, mine say "Not available" in the short description of the history list. But if you select an individual missed recording, it says "No longer in guide" under the more detailed section.
     

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