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MINI - Lost signal error message

Discussion in 'TiVo Mini' started by Finalrinse, Apr 2, 2013.

  1. Mgnyc11

    Mgnyc11 New Member

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    Aug 4, 2010
    I called Tivo support and they fixed it for me.
    They had me unplug the ethernet from the Roamio. Then they had me test connectivity to the internet with the Moca on the Roamio. This fixed it. The tech said that he believes there are issues with Tivo Minis and hubs. Unless both the Mini and The Roamio are plugged into the same router, it will have issues.
     
  2. MScottC

    MScottC Member

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    Sep 11, 2004
    I posted this on another thread as well, but as it's a potential answer for people I figured I'd repost it here as well.

    Well, I think I found the answer to my issue... the two pieces of gear I'd least suspect. As I said in earlier posts, a GigE switch resides on either end of a cat5 cable connecting my office/den/spare bedroom and my living room. The primary router, TiVo Mini and all my other gear hang off the office switch. A router in WAP mode, Roamio Plus and other A/V gear hang off the living room switch.

    This morning I took the mini out to the living room, connected it to the switch there and lo and behold, still had issues. That ruled out the run between the two rooms. Exasperated, I almost walked away, but then in a last ditch effort, plugged both TiVo devices into the router in the living room and got no disconnects for a half hour. Wow, I'm on to something.

    So, even though I had only fifteen minutes before needing to make my bus to work, I pulled the mini back into the office, totally reconfigured the wiring in my office to connect the mini, the switch and the living room line all to the Asus router, and in the living room, I connected the Roamio, the switch and the other end of the long run to the WAP/router. All my other gear hangs off the respective room switches. Since then, everything seems to be running perfectly.

    I had no idea switches which appeared to have been working perfectly, and have nothing to configure, would cause me such aggravation.

    For the record, these are TRENDnet 8-Port Unmanaged Gigabit GREENnet Standard Switches, model number TEG-S80G.
     
  3. Mgnyc11

    Mgnyc11 New Member

    25
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    Aug 4, 2010
    I have that exact same switch, but I'm happy using the Moca and having it work.
     
  4. sirfergy

    sirfergy New Member

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    May 18, 2002
    I have the exact same switch, and have the same issues. Maybe it's time to try a diff switch.

    Edit: Actually, I'll just switch to MoCA. I have a Roamio Pro so already have the setup required.
     
  5. biskitboy

    biskitboy New Member

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    Sep 1, 2013
    I also was bitten by the "Green Ethernet" switch Cisco SG100D-08P V2 (v1 is not green).

    In my case, I have 2 Mini's that were losing connection to a Roamio. I originally noticed the arp table on the network was showing multiple IP addresses for the Roamio. I decided to statically address the Roamio, and things got better... but not perfect.

    I then decided to run Wireshark (network analyzer) to see if I could capture the problem before I called Tivo Tech support. Well, in order to do this properly I had to swap the switch the Roamio was connected to, and then the problem stopped happening. I put the original Cisco green switch back in and just watched the lights on it. I would periodically see both my Apple TV and my Tivo Roamio links go down and then come right back up.

    Because the link flaps, assigning a DHCP helps it (one less step to do), but it will still have issues because well... the link is flapping!

    It seems that my problem with the switch is only on the Roamio side. I have another cisco green switch (same model) on a remote mini and so far that one seems ok. The other mini is sitting on an apple airport extreme. Ever since I removed the green switch on the Roamio, things have been going great!
     
  6. billyt293

    billyt293 New Member

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    Sep 8, 2013
    I am having the same or similar issues with a Roamio Plus and two Tivo Mini units. Main TV is fine, but signal drops with stutters and pixelation on the Mini and then occasionally it completely loses connection. What is odd to me, is that this just started happening a few days ago after a couple of weeks with no issues at all. I can stream HD video on a DVD player connected to the same ethernet switch as the Mini with no issues.

    Something that has been mentioned by others, my Roamio is connected to a switch in the basement and then there is a 30' Cat 6 run to another switch to which the mini and the aforementioned DVD player are connected. I may try a direct connect to the Roamio switch to the Mini to see if that helps the issue.

    The really frustrating thing is this is new behavior - was there a recent service update that could have introduced this condition?
     
  7. billyt293

    billyt293 New Member

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    Sep 8, 2013
    Just a quick troubleshooting update. I tried connecting the Mini in the living room directly to the basement switch to which the Roamio is connected - no improvement. Then I switched the Mini to Moca and set up the Roamio for Moca - no improvement. The Mini in the bedroom (still on ethernet) is a little better (less frequent) but exhibits the same issues - pixellation, freezes, skips, loses connection completely. Watching on the main TV on the Roamio is fine.

    One other thing is the behavior is with Live TV and with recorded programs.

    So frustrated...:mad:
     
  8. TC25D

    TC25D New Member

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    Aug 21, 2013
    How fast is your switch? Is it a green switch?
     
  9. billyt293

    billyt293 New Member

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    Sep 8, 2013
    It's a Dell PowerConnect GigE switch - 5324. The switch bandwidth tests out great...and I have the problem with Moca too, eliminating ethernet as the medium completely. Right now I have one Mini using Moca (changed the living room one for troubleshooting) and one using ethernet (bedroom) and both are acting up. The one in the living room is borderline unusable it is so bad.
     
  10. wmhjr

    wmhjr Well-Known Member

    1,404
    59
    Dec 1, 2007
    Same issues. It's a mini design issue. Have 2 minis - each hosted by a different XL4. Does not consistently happen, but it happens. No rhyme or reason. Sometimes is actually just loses the connection to its host period. Sometimes it loses the connection when playing back content. Most of the time it is fine, but it definitely glitches.
     
  11. wmhjr

    wmhjr Well-Known Member

    1,404
    59
    Dec 1, 2007
    BTW, this is not just a mini issue. It's a Tivo issue. I also experience this (including again last night) when viewing content from one XL4 through another XL4 - there are minis attached to each XL4, but they were not "actively" being used on either unit.
     
  12. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Hmmm. I got an error last night during the streaming of a show from one XL to another XL. This is the first time it happened, and it blew. I forgot to write down the V number (my bad). I had to select the source XL through the menus, and navigate to the show I was watching to resume playback :thumbsdown:

    It was very annoying, and not something I would not be willing to live with if it happened more than once every few months.

    I don't stream that often, so it's not surprising that I haven't seen this before. Since the Mini is always streaming, I will definitely be holding off on purchasing one...
     

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