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Mini Live TV skipping/pausing/audio

Discussion in 'TiVo Mini' started by jntc, Dec 13, 2013.

  1. BigJimOutlaw

    BigJimOutlaw Active Member

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    Mar 21, 2004
    Is your secondary splitter on leg #1 also a higher frequency?
     
  2. villager-li

    villager-li New Member

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    Sep 7, 2008
    Yes, the splitter on leg #1 is a 2 GHz Monster 2-way splitter (this one was installed by the local AV store when I got my home theater set up). 1 connection goes to the Roamio, the other goes to the FIOS cable modem.

    I do have a 1000mhz 3-way splitter from Extreme Broadband right where the cable line enters the house in my Family Room. On this splitter, I have the two -7db connections terminating locally into an older TiVo Premiere and an Actiontec MoCA bridge (where I have ethernet going to this same TiVo and a PS3). The -3.5db connection goes to the basement where it enters the 2-way 2.4 ghz splitter I just installed that connects to the Living Room (Leg 1) and the Bedroom with the Mini (Leg 2).

    So complicated right? :)
     
  3. lessd

    lessd Active Member

    7,697
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    Jan 23, 2005
    CT
    My readings are lower than yours and I have not had any problems on streaming from Mini to any TiVo or live TV on the Mini, or TiVo to TiVo streaming. You may have some outside interference on your cable system. You could try a cable ground isolator like this http://www.amazon.com/Viewsonics-VSIS-EU-Cable-Ground-Isolator/dp/B0017I3K9M/ref=sr_1_2?ie=UTF8&qid=1387560730&sr=8-2&keywords=cable+ground+isolator

    Good luck.
     
  4. jntc

    jntc New Member

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    Dec 5, 2013
    I put on the POE today, and replaced the barrells (splitter hasn't arrived yet)

    My MOCA readings changed quite a bit on the TX PWR to -21 to -23 (was -10 and -16)

    My PHYs are around 280 each and RX power stayed the same at 0.4ish

    I'm wondering if this is good or bad???
     
  5. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    The power part I do not understand, I wish somebody could explain it to us, PHY over 150 will work great (a friend that has a big home I set up with a Roamio+ and 5 Minis, the TX power on some Minis are as low as 130 and the system works great, in my home I am getting in the mid to low 200s on all units except on the Roamio that is bridged to the internet/MoCA, that unit for some reason reads that the MoCA is down, but it not, or my system could not work.
     
  6. jntc

    jntc New Member

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    Dec 5, 2013
    My Roamio is displaying moca status as 'down' too, just as you say.
     
  7. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    I guess I will call TiVo to report this problem as it is just not my system
    Thanks for your reply
     
  8. jntc

    jntc New Member

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    Dec 5, 2013
    I reported it on a service call I had with them. They said, oh yea, it doesn't display on the roamio's... I asked how we were supposed to see the signals, they said 'from the mini' but I guess more that report it, maybe they'll take a look.

    Put my new 8way 2400mhz splitter on today. So, we'll see how things go. PWR sig's are back to around -11 again with the new splitter.
     
  9. smark

    smark Active Member

    10,071
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    Nov 20, 2002
    Lynnwood, WA
    I've had the same issue with my premier and mini since the updates. Premier shows link down but mini shows great quality. Using Moca
     
  10. villager-li

    villager-li New Member

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    Sep 7, 2008
    Here's an update on my situation. Instead of using MoCA on the Mini, where I was having problems, I connected my Mini temporarily to my cable modem (with built in 4 port switch) via ethernet. My Roamio is on the same router as well. I continued to have the freezing and V87 errors. I then called Tivo again. They said they found similar reported issues in some sort of engineering trend tracker and that they submitted my info to engineering and they were confident a fix would be developed and pushed to my Mini within a week or so. Tivo actually told me - stop troubleshooting your home network, it looks fine. They said if the problem persists after 2 weeks, call them back and they'll probably swap out the Mini. So we will see what happens - it's still no good at this time.

    And now, I am having another issue...I had a Tivo Stream for a long time and it worked just fine with my Premiere. Now the Roamio has a built in Stream. So today I tried to watch some shows on my iPad using the Roamio and it's ALSO freezing like the Mini (although on the iPad, it just freezes and does not recover).

    Now I am wondering if the problem is not the Mini, but the Roamio itself. Oh yeah, and on the Roamio, I get frequent C133 errors that fix themselves within 1 second or so.

    I'm getting so frustrated at this point, I'm debating just returning everything and going back to the old setup. It's just not worth all this effort.
     
  11. villager-li

    villager-li New Member

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    Sep 7, 2008
    I THINK THE ISSUE IS FIXED.

    I tried Tivo Support again after my iPad starting freezing when streaming video. Within the first 5 minutes of the call, the agent (William) asked if I had FiOS. And once I confirmed I did, he asked me if I had a MI424WR router, which I confirmed. Then he asked how I connected the Roamio to the router and I told him Coax and Ethernet (same as the previous Premiere unit). He immediately told me that's the problem - since I am using MoCA with the Mini, and the FiOS network in my home is already MoCA enabled, connecting the Roamio with the Ethernet in addition to Coax is causing the Roamio to try and set up a new MoCA network and that will conflict with the Verizon network (or something along those lines). He instructed me to disconnect the Ethernet and use only the Coax connection. It's been about 2 hours since then and everything is working 100% perfect - iPad streaming and Mini.

    Thank you William for your help! No thanks to all the others at Tivo who were not able to help me fix such a simple issue!!!

    If anyone from Tivo is reading this, I really hope you understand just how poor the support has been on this issue. This could have been resolved on the first call, without me having to go nuts troubleshooting everything in my house. And, why don't your instructions state that you can't set it up the way I had it if you have FiOS - all I did was follow your instructions!

    I hope this helps others who have similar problems....
     
  12. sangs

    sangs Member

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    Jan 1, 2003
    New Jersey
    Just wondering if everything is still working well with your setup since this change.
     
  13. villager-li

    villager-li New Member

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    Sep 7, 2008
    Yep, everything works perfectly now with the Roamio only using MoCA without Ethernet.
     
  14. jntc

    jntc New Member

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    Dec 5, 2013
    Unfortunately, I don't have FIOS. I still have the stuttering video and audio dropouts. I too can rewind and play it right back, and it plays fine with no skip on audio or video. However, live TV is doing it quite a bit. I also have ~280 PHY and good 2400mhz splitters, and a POE, with all 'home run' cable runs to the devices. I've also tried via ethernet and get the same issues (actually worse it seems) I've swapped out the mini's and still get the issues.
     
  15. ccoulson

    ccoulson Member

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    May 24, 2003
    I hate to resurrect a year old plus thread, but this seems to be the only thread about Minis skipping and freezing.

    I just set up a new Roamio (replacing my Series4+) with 2 Minis connected via MoCA. I do have a POE filter installed. I also have a three-way splitter post POE, then a splitter at the living room drop with one going to the Roamio and one going to my Comcast voice/internet gateway. I do have a Monster surge protector that the cable goes through prior to getting to the Roamio.

    The Minis are showing good TX/RX PHY rates in the 260-280 range with PWR -20. There are very few packet errors (18 out of 800M).

    But, one Mini in particular I have noticed is experiencing freezing/skipping of 2 seconds. I have only noticed this on SD channels, not on HD.

    The PWR of -20 seems a bit concerning? Thoughts?
     
  16. villager-li

    villager-li New Member

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    Sep 7, 2008
    My entire problem was related to my Roamio unit having both a MoCA connection and Ethernet connection active at the same time. You can only use 1 or the other. I disconnected the Ethernet and that fixed the entir problem (unfortunately took many hours of troubleshooting and multiple calls to TiVo support before an agent finally gave me this advice).
     
  17. BigJimOutlaw

    BigJimOutlaw Active Member

    2,781
    8
    Mar 21, 2004
    The PHY rates are golden... Villager makes a good point. Is the moca network created by an adapter or the DVR? How is the DVR connected?

    Any amps on the line?
    Try removing Monster protector?
    Change the moca channel one or two notches higher on each device.
    Try swapping the Minis and see if the problem follows the Mini or stays at the location.
     
  18. ccoulson

    ccoulson Member

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    May 24, 2003
    @Villager-li, not sure I follow. Doesn't the Roamio need the Ethernet connection back to the cable modem to get it's "WAN" network access? Note, I am not on Fios but on Comcast, and Comcast disables MoCA through their supplied modems.
     
  19. ccoulson

    ccoulson Member

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    May 24, 2003
    @BigJimOutlaw- The MoCA network was created by the Roamio. The Roamio is then connected to my Comcast modem via ethernet. As I mentioned above, apparently Comcast disables MoCA support on their supplied cable modems.

    I previously had amps (3, for some reason) on the line which I have removed. The room experiencing the skipping is at the end of a home run and the furthest point from the POE.
     
  20. jntc

    jntc New Member

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    Dec 5, 2013
    Funny that you mention SD channels... this is where my skipping resides as well. Haven't found anything to solve it yet. Same setup as you btw...

    Also, it's only a few of the SD channels. I attribute this to a problem from Comcast cramming, compressing, too many channels, but not quite sure of this even... Especially since it only seems to be present on the SD channels.

    Frustrating at best...

    Comcast
    Moca is created by the Roamio
    Roamio connected to Internet via Ethernet
    Swapped out mini's same problems, all locations (I have four mini's)
    No amps
    Good signals as mentioned in top post
    Have tried ALL moca channels over the year
     

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