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Messed up recordings on Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by imrf, Mar 14, 2017.

  1. compnurd

    compnurd Active Member

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    Oct 6, 2011
    If you have the old drive still put it back in and see if it stops. If it does you may have a bad hd
     
  2. imrf

    imrf Member

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    Apr 18, 2014
    I have it and I could, though drive swapping in the Bolts sucks.

    I did just watch a recording from 2/25 that played flawless. I would think if the drive has issues that wouldn't play well either. I just don't want to believe this 3TB Toshiba is bad. lol
     
  3. aaronwt

    aaronwt UHD Addict

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    Northern...
    Didn't you test the hard drive before installing it?
     
  4. imrf

    imrf Member

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    Apr 18, 2014
    Yep, it was fine and recorded without issues for a month.
     
  5. imrf

    imrf Member

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    Apr 18, 2014
    Well, I sucked it up and yep, drive is bad.

    Turns out the issue with mine is the Toshiba 3TB drive in it. Put the factory one back in and no issues at all.

    Also I found a tidbit of info. Toshiba does not replace defective drives any more. They will only provide a cash card for the price of the drive, 4 to 6 weeks after sending it back. Looks like we need to find a different drive that'll work with these Bolts as the warranty procedure is ridiculous
     
  6. aaronwt

    aaronwt UHD Addict

    19,468
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    Northern...
    :eek: WOw!! That is surprising that they don't replace the drives. Although I guess if you can at least get full reimbursement of the cost of the drive it's not too bad of a deal. But 4 to 6 weeks for a cash card?!?! Replacement drives from Seagate or Western Digital have taken less than half that time to arrive to me in the past.(including the time of shipping the defective drive to them)
     
  7. HerronScott

    HerronScott Well-Known Member

    3,412
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    Jan 1, 2002
    Staunton, VA
    Did you try running the manufacturer's tests on it too?

    Scott
     
  8. imrf

    imrf Member

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    Apr 18, 2014
    Toshiba does not have any. I used the HGST tool that many suggest and it failed the extended SMART read tests.

    But in all reality, I don't need to test it. The proof is 3 other drives worked fine for playing back recordings, while this one did not. I used the factory one and a random WD Black 750GB drive laying around and a 500GB WD blue 2.5" drive.
     
  9. imrf

    imrf Member

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    Apr 18, 2014
    I totally agree. I'm not going to wait 4 or more weeks for a cash card. I'll push buttons with the company I bought it from and get it replaced. For WD and Seagate, I usually get replacement drives cross shipped to me.

    I've never had any issues with the handful of Toshiba drives in the past, but this will be my last. The no replacement, cash card only policy is stupid and I will not go through it.
     
  10. HerronScott

    HerronScott Well-Known Member

    3,412
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    Jan 1, 2002
    Staunton, VA
    If it failed the SMART tests, then it had already flagged issues.

    Scott
     
  11. imrf

    imrf Member

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    Apr 18, 2014
    Right. After a month or so it developed issues and the test confirmed it.
     

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