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Mediacom?

Discussion in 'TiVo Series3 HDTV DVRs' started by Ames, Sep 18, 2006.

  1. Oct 11, 2007 #81 of 201
    pendragn

    pendragn Active Member

    12,098
    9
    Jan 21, 2001
    Ames Iowa
    Thanks MrTangent, that helps a lot.

    tk
     
  2. Oct 12, 2007 #82 of 201
    MrTangent

    MrTangent *insert title here*

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    May 17, 2007
    Mount...
    No problem. I also pay for internet, which I posted in a follow-up post. You can see how much it is. For the sake of full disclosure, however, I am getting a $37 or so discount taken off my bill. I vaguely recall I'm going to get this discount for six months. Maybe it'll be permanent? I can only hope... but I think they gave me some sort of special. You might have to sign up for both cable tv and internet to get it. Just be sure to press for a special discount to your bill.
     
  3. Oct 15, 2007 #83 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    Anybody else in other Mediacom areas going all digital today? I've been excited about this since reading about it.

    Quad Cities (Between Iowa and Illinois) is supposed to be going all digital today...though I'm still looking at an analog picture here on Discovery. I'm going to call them if it doesn't switch and try to figure it out...

    joneSi
     
  4. Oct 15, 2007 #84 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,346
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    Jun 12, 2004
    Quad Sillies
    What do you mean by going "all digital"? How is that going to change what I am seeing from my cable out of the wall into my S3 or my Hitachi 51-inch HD-ready TV? I don't see how it's going to make any difference. Does that mean if I don't subscribe to the digital package I don't get anything? I don't think so. Please clarify what impact you think this will have.
     
  5. Oct 15, 2007 #85 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    All digital meaning that if you have a DCT (digital cable terminal) then channels 2-77 will NOT be in analog but in digital. Thus "all digital" because then channels 2-780 will have 0 analog channels (but will continue to be put out via digital for non digital customers for the time being). No more fuzzy analog recordings as TiVo HD now on anything not in HD and not on Digital Cable. Think DirecTV quality on non HD channels. They also got rid of HBOWest, ShowWest, MAXWest etc. They said it was to free up bandwidth to add HD channels, but I have yet to see any more of those.

    If you do not have a cable card for your S3, it will change nothing for you.

    HOWEVER, I just spoke with my inside guy and he told me that they are behind in getting this rolled out (surprise surprise) and it is not going into effect today. I'll see if I can find out more but this is always nice...

    joneSi
     
  6. Oct 15, 2007 #86 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,346
    0
    Jun 12, 2004
    Quad Sillies
    Thanks for the clarification. I have the basic expanded package and do not use cablecards in my S3. I get my HD OTA. So I'm pretty sure this won't change anything for quite awhile. I can't imagine the wailing and gnashing of teeth among the average demographic in the Quad-Cities (old!) who don't have a clue what digital means, what HD means, etc. etc. if they were unable to continue getting their analog cable.

    BTW, I checked the HD offerings by Mediacom in this area, and all they have is HD Net, Universal HD, ESPN, ESPN2 and Discovery. Not much in my book (especially since I'd have to upgrade to digital, upgrade to the HD package and pay for two cablecards monthly).
     
  7. Oct 15, 2007 #87 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    Not a problem. I agree about people complaining about this if it were a necessary move ( like comcast chicago is 100% digital ONLY, you MUST have a cable box...) people would complain, but they are being great to those (like me!) who really want higher quality cable while at the same time being good to those who don't want a box or cards.

    I live for HD, including those that you mentioned. I'll watch -almost- anything as long as it is in HD, and I kill for football/baseball in HD (ESPN is good for this), but that is me...What I really like is more than just the HD, all of the goofy digital stuff that Tivo finds for me. Science channel stuff, etc. If you knew how much I pay for cable, you'd literally be sick. And I couldn't blame you, I AM ready to cut some (but -not- my HD!) and my OTA is terrible right now.

    joneSi
     
  8. Oct 19, 2007 #88 of 201
    Gai-jin

    Gai-jin Active Member

    7,749
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    Feb 28, 2000
    Quad City...
    When my cablecards were installed, they didn't take down the host/data ID. I've called and offered it, but I'm told they don't use that anyway, it only gets noted in the comments, not actually provisioned out at all.

    Anyone know whether this is the case?
     
  9. Oct 19, 2007 #89 of 201
    SnakeEyes

    SnakeEyes Active Member

    1,338
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    Dec 26, 2000
    After multiple phone calls I finally talked to someone that was certain they didnt use it. The screen still says Val: ? but I receive every channel.
     
  10. Oct 28, 2007 #90 of 201
    lnknpk04

    lnknpk04 New Member

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    May 28, 2005
    I just bought my HD Tivo (Springfield MO). Called mediacom and was told by the CSR that I just need to pull my cable card out of the machine and put it in the tivo. Said he sent some signal to it and it would work and set me up for an appointment to have a tech come install card #2 (Yes...apparently they are not carried at the local office and I get to wait 3 weeks and pay 35 bucks to get it installed). Needless to say after reading up on Cable cards, this did not work. So I called back and was told that they dont have to guarantee that Cable Cards will work in 3rd party devices...what a crock. So I asked for a supervisor and got to stay on hold for 5-10 minutes. Didn't get a supervisor, was told by same CSR that they needed to have the tech install 2 fresh ones instead of one because you 'cant deauthorize the one for the TV'. This doesn't seem right to me so I again ask to speak to the supervisor. Was put on hold for 3-4 minutes and the same CSR came back saying the supervisor wouldn't speak with me because he was on the phone and would just be repeating what she had said. I was pretty mad at that point. I was told to call back tomorrow to speak with one of the head managers (probably given a fake name). Not too happy with mediacom at the moment. Did anyone else have this much trouble?
     
  11. Oct 28, 2007 #91 of 201
    MrTangent

    MrTangent *insert title here*

    55
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    May 17, 2007
    Mount...
    Hang in there, lnknpk04. I had problems when I bought my Tivo Series 3 and wanted cable cards installed as well (earlier this Spring). Apparently I was the first one in this area (Springfield, but I'm actually in Mount Vernon) to have cable cards installed.

    At first they proclaimed up and down that cable cards could not be installed in third party devices. I was insistent since I had done my homework. The first lady at the Springfield office would not work with me and insisted that I was wrong. I finally hung up on her and called back, knowing that I would probably get another operator. The second one insisted as well that cable cards weren't supported. I gave her this very thread as proof that they were. She said they would check it out. They put me on hold and she read the thread and saw that, in fact, cable cards were supported. Not only that, but cable companies are MANDATED BY LAW to support them.

    Finally they acquiesced and said that they'd send a tech out with cable cards, but couldn't promise they'd work. They missed one appointment since they said they were out of stock of the cable cards. Finally they arrived. The installer and I put them in and went through the settings. Basically we didn't have to do anything on the TiVo. He just had to call in and told the main office to send a "hit" on the cards (a digital ping of some sort) that registered the cable cards as being authorized. They had to do this for each card and bada-bing, bada-bang, they were working. You'll lose video on demand, but that's it. Now with Amazon's Unbox it's not really a missing feature. You can just buy videos over the internet through your TiVo with Amazon's Unbox (you can also call in a video on demand request and it'll work, apparently, but can't order it directly from the TiVo).

    Also, you shouldn't have to pay the install fee. They waived mine. Demand that you shouldn't be liable as you're a paying customer and pay every month and the fact that you'll have to pay $4/month cable card rental fee ($1.99 per cable card per month). Insist that you shouldn't pay it. They nickel and dime the customers so there's times when you should fight for your right not to pay, so to speak.

    Be persistent. Apparently some cable cards are defective so tell them that you want the next installer to bring out several just in case. Be firm about this. You shouldn't have to wait around as a paying customer while they order more. And be certain they don't charge you for the cable card rental fee while you're waiting.

    If you need more help, here's my email: tangent@mrtangent.com

    Take care and good luck.
     
  12. Oct 28, 2007 #92 of 201
    ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

    634
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    Sep 1, 2003
    Ankeny, IA
    Another ringing endorsement for the CableCARD installation experience. Cable customer service reps can barely tell "the big hand from the little hand" on their wall clock, yet we expect them to provision these complicated, different-in-every-cable-system devices smoothly. It also helps that the card(s) might be defective when the tech shows up like we've read here so many times. Makes me want to rush out and upgrade my Mediacom analog service to digital with CableCARDS for my new TiVo HD here in central right now! Oh wait, their non-OTA HD offerings are too lame to bother anyway. :rolleyes:
     
  13. Oct 28, 2007 #93 of 201
    joneSi

    joneSi New Member

    95
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    Mar 28, 2004
    Send me a PM. I'm one state north of you (Quad Cities, Iowa/Illinois), but I may be able to help out. Let me know...I have a few people who may be able to help out.

    Steve Jones 'joneSi'
     
  14. Oct 29, 2007 #94 of 201
    lnknpk04

    lnknpk04 New Member

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    May 28, 2005
    I appreciate the support. Talked to a rep today that was nice and said she'd escalate the issue to one of the managers on site. Said that they will review waiving the fee and will see about getting my install date pushed up. Supposed to get a call in the next few days, so we'll see.
     
  15. Nov 3, 2007 #95 of 201
    lnknpk04

    lnknpk04 New Member

    7
    0
    May 28, 2005
    Now the card in my TV seems to have gone bad according to the Techs over the phone for mediacom. Heres the inconsistency...the guy was really nice and offered to mail me a new card. He even thought that my previous order for the two new cards was being mailed to me for installation (which they are not), which means that mediacom DOES allow for customer installation w/o a tech! Still no word from the supervisor...following up as we speak.
    ----
    Ok. So the CSR in sales tells me that the tech should not have mailed me a card to my residence because as of 4 months ago their policy changed to not allowing customers install their own cable cards because of the continual problems customers had with installing them (hopefully she didn't jack with the order, because I'd love to get a cable card in the mail next week! Thats one card in the Tivo!). Cindy, the supervisor in springfield wont be in until monday and never called me back....the saga continues!
     
  16. Nov 3, 2007 #96 of 201
    lafos

    lafos Active Member

    1,324
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    Nov 7, 2004
    Sioux Falls, SD
    That was the case for me as well. I was able to move the cards between TiVos and they remained authorized. mediacom even told me that the ability to move the cards without a tech visit was why they didn't use the pairing codes.
     
  17. Nov 17, 2007 #97 of 201
    lnknpk04

    lnknpk04 New Member

    7
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    May 28, 2005
    Tech is out here telling me that they dont support tivos....confused as to why hes getting errors when he refuses to follow the guide sheet that came with the tivo. Gonna pull my hair out.

    And they only brought one of the two cards i ordered!
     
  18. Nov 17, 2007 #98 of 201
    ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

    634
    0
    Sep 1, 2003
    Ankeny, IA
    How dense are these cableco geniuses, anyway? Did you get a contractor or an actual Mediacom employee?

    Dude, here's the sheet! Can't follow printed instructions? No wonder it doesn't work!

    Why do we keep hearing stories about how cable installers react to CableCARDS as if it was Borg technology?

    Get out of my house! :rolleyes:
     
  19. Nov 17, 2007 #99 of 201
    lnknpk04

    lnknpk04 New Member

    7
    0
    May 28, 2005
    Well, its installed. The tech kept calling me 'son' and kept on insisting that they didn't do this kind of support. Regular channels and HD tier work but not my digital plus channels. hopefully the next tech they send out is knowledgeable because if I get any more crap from these people I'm complaining to the local body that regulates cable companies out here in Springfield. :mad: On a more funny / offending note, the CSR that I talked to said this is the reason why she doesn't like ordering people cablecards. "its a faulty technology".



    ITS WORKING NOW!!!!
     
  20. ToddNeedsTiVo

    ToddNeedsTiVo Shampoo is not toxic

    634
    0
    Sep 1, 2003
    Ankeny, IA
    I saw this posted over at AVS:

    Mediacom Eyes HD Expansion
    NOVEMBER 06, 2007

    Mediacom Communications Corp. may have posted a disappointing quarter Tuesday, sending shares below a 52-week low, but the company is still pushing ahead with a plan to enhance its service portfolio, including a hefty expansion of high-definition television (HDTV) content in time for the 2007 holiday season.

    Speaking Tuesday morning with reporters and analysts, EVP of operations John Pascarelli said Mediacom's "basic family cable" tier will offer between 30 to 40 hi-def channels for the added cost of the new set-top.

    "We expect to announce the first phase of the new HD channels in the next 30 days," he said. With that being the first phase, I guess we can expect subsequent phases, which will be required to keep up with the beefy hi-def lineups DirecTV Group Inc. (NYSE: DTV - message board) and EchoStar Communications Corp. are flaunting.

    In other strategy-related moves, Mediacom -- which has much more DSL than fiber-to-the-home competition to contend with since Qwest Communications International Inc. (NYSE: Q - message board) is its primary telco competitor -- also plans to offer its low-end cable modem service (likely its 512-kbit/s tier) across the board, and couple that with a "fixed, long-term pricing strategy."

    Mediacom is also teeing up a commercial voice product slated to launch in the first half of 2008.

    While Mediacom used its earnings call to outline some new strategies, quite the opposite happened during Insight Communications Co. Inc. 's later in the day.

    Insight, which turned in a solid quarter, offered nothing new about its prospects for a sale (and no analysts even brought it up in the Q&A session), which all but confirms that the MSO is off the block for now... or at least until sometime after it wraps up its system deal with Comcast Corp. (Nasdaq: CMCSA, CMCSK) later this year. (See Insight-ful Questions Expected Tuesday.)

    — Jeff Baumgartner, Site Editor, Cable Digital News
    I certainly hope this pans out! The question is: could I just add two CableCARD rentals in lieu of a "new set-top" and receive these new HD channels with my existing "family cable" subscription? Surely not...that seems too easy. Watch it be SDV or something.:eek:

    source: Light Reading
     

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