1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Mediacom?

Discussion in 'TiVo Series3 HDTV DVRs' started by Ames, Sep 18, 2006.

  1. Aug 31, 2007 #61 of 201
    veruca salt

    veruca salt I want it NOW!!

    1,447
    0
    Jun 30, 2007
    I finally decided to go HD. I called my friendly Mediacom customer service and was told that their cable cards do not work in TiVos. She even asked her supervisor who was "very knowledgable about TiVos". I explained to her that I had been warned that they would say that and that their cable cards DO work in TiVos. She then explained that it had something to do with the FCC. Any suggestions? Should I just call back and get someone else?

    She also wanted to know the make and model of my TiVo. Since I have just ordered it, can anyone help me out with what I'm going to get? I ordered from Weaknees and I didn't get the THX one...just the basic model.
     
  2. Aug 31, 2007 #62 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,400
    7
    Jun 12, 2004
    Quad Sillies
    Again, if you would post your location (or better yet, put it in your signature) that might help us respond here. In the Quad Cities, the Mediacom CSRs apparently are well aware of the TiVo S3 units, so, if you are located here, they should know better. If not, tell them that their company DOES INDEED install cablecards in TiVos (here in the Quad Cities) and they can call the offices here to find out more :rolleyes:
     
  3. Sep 1, 2007 #63 of 201
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area

    The CSR and her supervisor are both wrong.

    They are required to support CableCARDs in any CableLabs approved device. If they are really going to look up the model number on the list - it is TCD652160 and the manufacturer is Tivo.

    They don't need that info anyway - the headend system doesn't know or care what the host device is - only the host id.
     
  4. Sep 1, 2007 #64 of 201
    veruca salt

    veruca salt I want it NOW!!

    1,447
    0
    Jun 30, 2007
    .
     
  5. Sep 4, 2007 #65 of 201
    ihawktech

    ihawktech New Member

    3
    0
    Aug 20, 2007


    So Mediacom showed up last week and installed the cards on my new TIVO HD. It took them a while but they got them going.


    Veruca..... the way I got around the whole "not supporting Tivo' thing was when I called I just told the CSR that I needed two cards for a TV. I gave the model that another user had posted on this forum. I think it was on the first page. THe CSR gave me no problems and I scheduled a time just a few days later. That had been the second time I called. the first time I got the same runaround as you.

    Hope this helps.


    I am in the Des Moines ares
     
  6. Sep 12, 2007 #66 of 201
    joneSi

    joneSi New Member

    95
    0
    Mar 28, 2004
    I had them bring 3 cards (the guy brought more like 10 of them, lol). I told them 2 for a TiVo HD, (NOT a mediacom DVR, which is what they thought I was talking about), but my own hardware that takes Cable Cards. I never mentioned anything about the FCC. 1 for my TV. For those ever important times to record 2 programs and watch a third.

    I am in the Quad Cities. BTW, if anybody ever has an issue getting this done here in the Quad Cities, send me a PM. I have some connections at the cable office (I used to work there, work there now on a part time basis), PLEASE NOTE: that I got mine done without resorting to the people that I know. So it CAN be done.

    joneSi
     
  7. Sep 12, 2007 #67 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,400
    7
    Jun 12, 2004
    Quad Sillies
    Good to know joneSi...thanks for the post!
     
  8. Sep 13, 2007 #68 of 201
    joneSi

    joneSi New Member

    95
    0
    Mar 28, 2004
    Oh, right, you probably don't want to send a PM to somebody if you don't know their name...so the name is Steve, btw.

    joneSi

    EDIT: I have been informed by 'someone in the know' that it -SHOULD- be possible to do a user install on cablecards. He told me that I could have skipped some of the fun with the install by just going to the local office on Kimberly RD. in Davenport. I was told this on Friday. So there you have it. That might just work for some waiting or needing an install with mediacom. I don't know if that will work in other markets.
     
  9. Oct 2, 2007 #69 of 201
    scottytohotty77

    scottytohotty77 New Member

    1
    0
    Oct 1, 2007
    So I'm I'm seeing that people are getting 2 cableCards for one TIVO for only $1.50 by saying the two cards are for only one machine orsomething. Apparently one individual here at tivocommunity has done extensive research and found that this is the intention of the FCC that you be charged per box not per card (who knows). Anyways anyone had luck getting 2 cards for only $1.50? Thanks
     
  10. Oct 5, 2007 #70 of 201
    SnakeEyes

    SnakeEyes Active Member

    1,344
    0
    Dec 26, 2000
    Ugh, frustration here with a new TiVo HD and Mediacom in Central Iowa. Tech came out earlier and had never done a TiVo CC install. Scanned the card into their system and popped it in, sent a hit, and expecting it to work. He didn't write down or submit the pairing information. After a few calls of his in a failed effort to find someone with TiVo CC exp I told him about the pairing information and how it had to be in their system correctly for the TiVo to work properly. He said he assumed the card handled everything by itself, that when he installs cards in TVs he never has to get/enter/provide info like that. He called dispatch to inquire about providing the pairing info and they didn't know. His super didn't know either. He said he would just have to put in a follow up for a senior technician to return later and that it might not be until Monday.

    This is ridiculous. Comcast's process of just calling support and giving them the pairing info is so easy.

    Did I mention the digital cable box is already deactivated so I am stuck with nothing for the weekend.

    Thing I am concerned with is that nobody seemed to know about or what to do with the pairing info. Conditional access will always say Val: ? 0x00 until someone knows what is going on.

    Has anyone run into this and/or knows who I need to talk with, ask to speak with, or what to tell them to call/say so this can be resolved?
     
  11. Oct 5, 2007 #71 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,400
    7
    Jun 12, 2004
    Quad Sillies
    Have you tried PMing the Mediacom employee, Lori Kae, who has posted in this thread?
     
  12. Oct 5, 2007 #72 of 201
    SnakeEyes

    SnakeEyes Active Member

    1,344
    0
    Dec 26, 2000
    No, I figured that since her last activity was months ago that perhaps that wasn't an option anymore. I'll try though ;)
     
  13. Oct 5, 2007 #73 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,400
    7
    Jun 12, 2004
    Quad Sillies
    I just sent her an e-mail, too, on another issue, but also asked if she's still around these parts.
     
  14. Oct 5, 2007 #74 of 201
    pendragn

    pendragn Well-Known Member

    12,270
    69
    Jan 21, 2001
    Ames Iowa
    Those of you in Ames how much is your cable bill? I stuck with DTV because upfront cost of TiVo + TiVo montly fee + cable fee + cable HD fee + 2 cabel card rental sounded like too much. I'm stuck with DTV for a while but I have a lot of friends that are considering going the TiVo route. I'd like to know what impact that's going to have on their cable bill.

    tk
     
  15. Oct 10, 2007 #75 of 201
    Buffalo Bill

    Buffalo Bill New Member

    1
    0
    Oct 10, 2007
    Florida
    Northwest Florida. After HOURS on the phone talking with people who kept telling me I couldn't get 2 S-cards, let alone an M-card, I finally got to talk with a regional manager. Long story short, got 2 S-cards in a week. Installer was clueless--and left with nothing working. I swapped out cards myself after getting info from Tivo HD seller. Had to have Mediacom boost signal. Then I followed instructions on Tivo web site working with Mediacom's rep on phone and got it all working great with a signal strength showing 93-96%. Gotta let the Tivo HD go through its own setup and be patient.
     
  16. Oct 10, 2007 #76 of 201
    MrTangent

    MrTangent *insert title here*

    55
    0
    May 17, 2007
    Mount...
    Has anyone gotten the Mojo channel with HD tier via Mediacom?

    According to their site there's a new channel called MojoHD that apparently is on channel 852 in at least one area. It's an HD channel that's a part of the HD tier.

    Anyone know if and when it will come to Springfield (Mount Vernon), Missouri area?

    I have a Series 3 TiVo with two cable cards (and get Broadcast Basic/Family cable, Digital Plus and the High-Definition Tier along with cable internet).
     
  17. Oct 11, 2007 #77 of 201
    MrTangent

    MrTangent *insert title here*

    55
    0
    May 17, 2007
    Mount...
    Here's a breakdown for you:

    1. One time fee for TivoHD: $249 (no shipping or tax through Amazon.com)
    2. Cost per month from TiVo: $8.31 (if you sign up for 3 year prepaid plan which is $299 divided by 36 months)
    3. Cost per month for Mediacom: $74.88 (this includes Family Cable [expanded basic/broadcast basic], Digital Plus and HDTV Tier but does NOT include the Digital Premium channels like Starz, Encore, HBO, Showtime, TMC, Sundance)

    Here's the breakdown of the above Total Cost per month for Mediacom (according to my statement in Springfield, MO): $51.95 (Family Basic), $9.00 (Digital Plus), $9.95 (HDTV tier), $1.99x2 (Cablecard rental).

    Here's the HDTV channels I receive as a part of my HDTV package: ESPN HD, Universal HD, Discovery HD, HDNet and HDNet movies. You should also get Fox, CBS, PBS, ABC and NBC locals in high definition for free, regardless of if you sign up for the HDTV tier.

    That should give you a rough estimate. If you sign up be sure to ask for deals. Since you're a new customer you should be able to get a 6 month or 12 month introduction rate on the cable. Be sure to press for one! Also, if you sign up for internet, phone and cable together you'll get a discount.

    I would highly recommend TiVo. It's better than I expected (just started using one myself this year).
     
  18. Oct 11, 2007 #78 of 201
    SnakeEyes

    SnakeEyes Active Member

    1,344
    0
    Dec 26, 2000
    The Des Moines area has had MOJO since before it was switched from InHD.
     
  19. Oct 11, 2007 #79 of 201
    hunts

    hunts New Member

    82
    0
    Oct 4, 2006
    Illinois
    I am potentially moving to an area that is mediacom cable. If more people can post how much they are charging for cable cards and their service, that would assist me greatly! I would be looking at the family plan with internet.
     
  20. Oct 11, 2007 #80 of 201
    MrTangent

    MrTangent *insert title here*

    55
    0
    May 17, 2007
    Mount...
    See above for how much I pay for each service. I also pay $45.95 for cable internet, but I probably get some sort of discount for either the cable television or internet since I get both together. I know for a fact that you get a discount if you sign up for their phone, internet AND cable tv bundle. Of course, it's expensive but by signing up for the trifecta, you do get some bones thrown your way. :)

    By and by I would recommend Mediacom. After dial-up I used CenturyTel (DSL) for a year or two and had a LOT of intermittent outages. Since switching to Mediacom, I haven't had very many outages at all for my cable or internet. It's *extremely* rare in fact. And according to speed tests at dslreports.com and elsewhere I have a pretty fast connection with fairly low latency (usually get 3-5 mbps down and 500 kbps up, and this is over WiFi).
     

Share This Page