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Mediacom?

Discussion in 'TiVo Series3 HDTV DVRs' started by Ames, Sep 18, 2006.

  1. Feb 8, 2007 #41 of 201
    Bierboy

    Bierboy Seasoned gas passer

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    Jun 12, 2004
    Quad Sillies
    You can record manually...you just won't have the guide information. If you know what, where and when you want to record (from an online guide or other source), you can record just fine. I was receiving HDNet on our Mediacom feed for a few days (I only get "analog"), and I recorded a couple of programs using HDNet's Web site program guide. Unfortunately, it's now "gone." :(
     
  2. Feb 8, 2007 #42 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    I called Tivo and asked if they knew that Mediacom added 817 here. She got all of the info and mentioned she had recently talked to another Mediacom customer who was missing guide info for 2 stations:)
     
  3. Feb 8, 2007 #43 of 201
    plmills

    plmills New Member

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    Jan 17, 2005
    Springfield,...
    Yes - sorry, I mistyped that sentence in my post. I *do* have manual recordings set up, but they are a pain to manage in season pass (I have 11 manual recordings now set on that chanel, and they're hard to tell the diff between in the season pass interface - sure wish TiVo would let us assign names manually to our manual recordings).

    I'm just spoiled by having the guide info. and the ability to easily set season passes that follow schedule changes. :) This kind of takes me back to the days of programming my VCR (that's a memory I could have lived without :-( )

    Anyway, thanks for your reply. Hopefully, TiVo will get the guide info. fixed before too long.

    On my missing channels - I just remembered that I should probably have tried re-starting the TiVo - that has certainly fixed similar problems before. Right now, unfortunately, it is tied up recording programs for most of the evening, so I'll have to wait until tomorrow morning to restart it.
     
  4. Feb 15, 2007 #44 of 201
    BB3

    BB3 New Member

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    Nov 28, 2006
    NW Florida
    Hurray! After 3 months, 6 CableCards and countless hours on the phone with tech support, I now have both cards functioning in my Series 3. All the premium and HD channels seem to be working. The main problem seems to have been bad cards(4 of 6). The two that finally worked, worked from the start. I will say one thing I learned from the multiple setups I've been through--be patient. The easiest way to screw up an install is messing with the Tivo while it's recognizing the card or downloading the channel info. Just leave it alone and it will all work automatically. Go away and do something else--or watch something on the old Series 2 you still have set up in the back room.

    Course, now I read that some people are having problems with the CC's after receiving the 8.1 update. Sigh..........
     
  5. Feb 15, 2007 #45 of 201
    plmills

    plmills New Member

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    Jan 17, 2005
    Springfield,...
    Flipped on the TV this evening and had a "programming lineup change" message from TiVo. They added program information for the missing two HD affiliates (CBS and FOX), per my request last week! Kudos to TiVo for being so responsive to a customer service issue!

    Still working with Mediacom to resolve the "missing stations" issues with my cable cards. They have sent a "hit" two more times with absolutely no results. They say I should be getting the stations, but nothing shows up. It seems to weird because I am getting many of the premium channels, and all of the HD channels I'm supposed to. The missing channels are (except for two) *not* part of a premium lineup, and are randomly intermixed (channel-number-wise) with other channels which work fine.

    I'm wishing that Mediacom had a customer service ethic similar to TiVo's!
     
  6. Feb 17, 2007 #46 of 201
    bryce1012

    bryce1012 Well YOU'RE on fire!

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    Jan 12, 2005
    South Dakota
    OK, quick question.

    I *had* Mediacom and was very happy with them, but as of this morning at 12:01 am I'm now officially a Midcontinent Communications customer (as Mediacom sold off a good chunk of their southeast SD market). Apparently that means better customer service and expanded channel lineups, etc. - I know it means 8Mbps internet vs. 5, which makes me happy :) - but it also means the channel lineup changed around a bit.

    On the plus side, the transfer went PERFECTLY. Internet and digital cable went down for about 30 minutes, and then everything just started working again, including all the premium and HD channels I'm subscribed to. Of course, since those premium channels are now in a different spot, I'm kinda hamstringed recording from them.

    My question then is, who do I talk to at TiVo to inform them of the change?
     
  7. Feb 17, 2007 #47 of 201
    plmills

    plmills New Member

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    Jan 17, 2005
    Springfield,...
    I have found their customer service dept. to be very responsive. Just call them and explain exactly what you've stated in your post. I expect they'll get this resolved pretty quickly, as it will affect a significant number of their customers.

    BTW, have you tried re-running guided setup to see if they already have the new cable company listed as an alterative for your zip code?
     
  8. Feb 17, 2007 #48 of 201
    bryce1012

    bryce1012 Well YOU'RE on fire!

    1,592
    0
    Jan 12, 2005
    South Dakota
    Yup, guided setup still only shows Mediacom. What's interesting is that quite a few of the channels can map correctly, because it's getting info from the CableCARDs. Unfortunately, that only works if the TiVo guide data doesn't already have information for that channel number.

    Ah well, time for a call to TiVo, I guess.
     
  9. Feb 17, 2007 #49 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    We had Fox HD added a couple of weeks ago. I called right away about getting it added. Nothing yet. The Mediacom DVR knows about it; so does TV Guide. Come on Tivo!
     
  10. Apr 26, 2007 #50 of 201
    lori kae

    lori kae New Member

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    Apr 26, 2007
    I work for Mediacom and for those of you who had a fairly good experience with the cableCARD, I thank you. I realize these postings were from several months back and, as much as I hate to admit it, myself and the technicians are still learning. The Motorola cards are compatible with the TiVo S3 (but have them check the CableLabs compatibility list for the model of the TiVo to make sure). The tech may have to try several cards in case you have a faulty one. I'm working with my main man at Motorola to research the error codes. I'm trying to learn as much as I can about this fairly new technology and will pass it along so the cableCARD won't be such a mystery to everyone. Your postings are helpful and I want to thank you all for the input. Hopefully, we've gotten everything working properly for you. If not, be persistent and have the card replaced if you think there's a problem.

    Lori
     
  11. Apr 27, 2007 #51 of 201
    Bierboy

    Bierboy Seasoned gas passer

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    Jun 12, 2004
    Quad Sillies
    Lori - Thanks for your posting! Which office are you out of? Iowa, Illinois, Missouri, elsewhere? It might help those of us who use Mediacom to know if we can contact you.
     
  12. May 7, 2007 #52 of 201
    lori kae

    lori kae New Member

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    Apr 26, 2007
    I'm in the Iowa office. I'd be happy to answer any questions (provided I know the answer) that you have.
     
  13. May 19, 2007 #53 of 201
    starling72

    starling72 New Member

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    Apr 28, 2003
    Iowa
    Just had a Mediacom installer come out and put in the 2 CC's for my S3 (it's been recording HD from antenna for weeks while I've waited) and it was very painless...they guy had only ever installed them on a Tivo one other time and basically was able to get the cards inserted, hits sent down and channels discovered in under 30 minutes. Both cards worked the first time...wooHOO! :)

    Still trying to figure out why KDSM HD (FOX) channel 817 doesn't have any channel guide info, but that's the least of my worries as the OTA Fox channel still comes through very strong.

    Hope all future CC installs are as painless as this one was!!
     
  14. Jul 30, 2007 #54 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    I just called and spoke with a friendly Mediacom Customer Service Rep. She was pleasant and had no idea about cable cards much less a TiVo with cable cards. I was nice (I even "ma'ammed" her a few times to help out) and she has me scheduled for an August 25th Cable Card installation (so late because I requested it, I am out of the country and on vacation until around then). $1.99 per month per card. I can't wait to ditch that effin Moto box that always craps out when I need it. Finally...a Tivo HD DVR!!!!

    BTW, I'm in the Quad Cities.
    joneSi
     
  15. Aug 20, 2007 #55 of 201
    ihawktech

    ihawktech New Member

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    Aug 20, 2007
    I just ordered my TIVO HD receiver. I am picking it up tomorrow and getting rid of the MOTO box. My question is, what exactly do I need the cable card for? I called Mediacom and the lady made it sound like I do not need the card for anything. She was very convincing. She said I will only get premium channels and HD with the card. I currently have basic service with them. Do I need more than that for the card? Why do other people want the card if I can hook up the cable right to the back of the box? Maybe I am just not understanding something. Thank you very much
     
  16. Aug 25, 2007 #56 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    Just got my cable cards installed in my sony TV and TiVo HD box. The installer let me know ahead of time that sometimes there are issues with these old cable cards (he said they were 2+ years old) and that they may or may not work with the tv and tivo.

    Sigh....here goes my install story.

    He shows up, pops cable cards in. I reset the Sony TV via the menu and he sends the hit, works great. I hand him the instructions for the TiVo HD, and get it set up so that he can do this easily. He doesn't follow the directions and 20+ minutes we are still sitting here waiting. So I go through and change to the proper screen for the "int hit" and ask him politely to have one more hit sent. I give it a second, and check card one...SUCCESS! Then to card two...nothing yet...go back to proper screen to have the "int hit" to be sent to card two. They send hit. Give it a second...check card two SUCCESS!

    Three cards. All three work. Nice. Be patient with them, and try to coax them along a little on the install. It WILL work. I'm using oldie but goodie cable cards in my setup, and they work fine...now if I could only get the pixelation -OUT- of my system...not on my TiVo but on Discovery HD on all cable cards and get all of my channels that I'm supposed to get (I'm only missing 4 or 5). Not bad.

    joneSi
     
  17. Aug 25, 2007 #57 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,345
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    Jun 12, 2004
    Quad Sillies
    ihawk - with the cablecards, you will get digital cable with your TiVo HD (if you subscribe to such a package with Mediacrap). You DON'T need them for HD; in our market (Quad-Cities) you can get HD over-the-air (OTA) and, even without the cablecards, you can get the unencrypted QAM locals in HD. But, without the cablecards you don't get any programming info for those channels; the cablecards in your TiVo HD enable you to get your locals in HD with programming info (again, only if you subscribe to Mediacrap's digital and HD packages). Hope this helps. It would also help if posters in this thread would include their locations in their profiles.
     
  18. Aug 26, 2007 #58 of 201
    joneSi

    joneSi New Member

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    Mar 28, 2004
    I'm in the Quad Cities. D-port...if it matters.

    joneSi
     
  19. Aug 30, 2007 #59 of 201
    kpfleming

    kpfleming New Member

    13
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    Dec 23, 2003
    Ardmore,...
    Well... sort of. It took four tries to get a cable tech to actually *show up* with the CableCards, and then of course he had no idea what to do with them when he saw the two S3s.

    However, I installed the cards, they came up properly, channels were downloaded and now seem to be operating properly. Haven't actually recorded anything yet, so we'll see if any of the problems that others are reporting show up here too.

    This is Mediacom in Madison County, Alabama (near Huntsville), in case anyone is listening :)
     
  20. Aug 30, 2007 #60 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,345
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    Jun 12, 2004
    Quad Sillies
    Thanks for posting your location. What does Mediacom charge for your cablecards? I'm in East Moline.
     

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