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Mediacom?

Discussion in 'TiVo Series3 HDTV DVRs' started by Ames, Sep 18, 2006.

  1. Sep 18, 2006 #1 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    Has anyone tried an S3 with Mediacom? After just a couple of days they had the cards and were ready for an install. I of course don't have my S3 yet, but...
     
  2. Sep 18, 2006 #2 of 201
    Bierboy

    Bierboy Seasoned gas passer

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    Jun 12, 2004
    Quad Sillies
    I have the S3 and Mediacom, but don't plan on getting CCs....PM me if you'd like more info on why...

    I'd love to hear how they work out, though.
     
  3. Sep 20, 2006 #3 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    I had my install today. It took a couple of hours. Mediacom wasn't familiar with 2 cable cards, but they took the time to figure it out and got everything working.

    All said I'm very happy with Mediacom. I ordered 2 cards a week ago and they promised them in 6-8 weeks. A few days later they scheduled for today. They had both cards today. The installer stayed to make sure 100% of the channels worked on both cards.

    S3's are pretty sweet. Dual tuner HD is awesome. I'm happy so far.
     
  4. Sep 21, 2006 #4 of 201
    TivoMactopia

    TivoMactopia New Member

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    Jul 13, 2005
    California
    Ames...What area are you in?

    I'm in Missouri and called Mediacom and asked for the availability of CCs, and the first lady I spoke with didn't know what I was talking about. She transferred me to technical support and they said they didn't support the use of CCs in my area :-( This bums me out big time as I have a new TV in route that could use two CCs in addition to the TiVo S3!!
     
  5. Sep 21, 2006 #5 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,342
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    Jun 12, 2004
    Quad Sillies
    He's in Ames, Iowa (north of Des Moines). We have Mediacom here in my area, too, but I haven't checked to see if they know anything about cablecards. From what I've seen in some postings, there will be a few small cable cos that aren't required to use cablecards.
     
  6. Sep 21, 2006 #6 of 201
    TivoMactopia

    TivoMactopia New Member

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    Jul 13, 2005
    California
    Thanks. I decided to call the local number on my statement...they are more than happy to provide you with them...for $2.95 each per month...with the TV, and TiVo S3, I'd need 4 of them...I didn't realize that the charge for the cards were recurring.

    He did offer that if I came in to the local office, they could refer me to the brand/specs of CCs that would work on our systems here and that I could buy them outright. Have you or do you know of anyone that has done this?

    Is this offer still good? I am curious as to why and appreciate any feedback or concerns.

    Thanks,

    Kevin
     
  7. Sep 21, 2006 #7 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    That's right I'm in Ames, Iowa. I think Mediacom is big enough to be required to support the cards. I also think they are more than willing to support the cards they just don't have a staff thats well informed on them. I'd either keep calling back or have them ask around for someone who knows.

    When I called I got someone who was in training, it turned out well. They said they didn't know about the cards. Then someone got on the phone and said they were the training supervisor and I could order cards. She wanted to know about the device they were going in and she said she wasn't sure about 2 in one device. I told her it was a new system and she probably wouldn't have seen one yet. She was fine with that and put the order through. She said 6-8 weeks. A few days later they said the cards were in and we scheduled an installer to come out.

    I'd get the installer to come out. It's easy to put the cards in and go to the right screens for the info, but the tech I had knew when he called in who to talk to. He kept saying can you put so and so on; they were busy or gone so he kept asking for people until he got the right person. They have to give them the card id and 2 id's from the Tivo. All numbers are unique to each slot. Once all that was setup and the cards were hit we found the premium tier wasn't on so he called someone else about that. The installer said something about the cards needing to be listed first in the account or they don't always work right.
     
  8. Sep 21, 2006 #8 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    Oh by the way I got Motorola cards.
     
  9. Sep 21, 2006 #9 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,342
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    Jun 12, 2004
    Quad Sillies
    Sure.
     
  10. Sep 22, 2006 #10 of 201
    Kylep

    Kylep Doomed! (DOOMED!)

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    Feb 13, 2003
    Des Moines, IA
    Thanks for Posting Ames, i had trouble getting Mediacomm to send me the second card. (TiVo arrives tonight)

    I called back into support and told the lady about your post, she talked to her supervisor and said they didn't support it because TiVo was their competitor. (I really had to bite my tongue!)

    I read her the part about the mediacomm guy installing it two cards for you, and asked her if she could just order it for me and i'll take my chances. She finally did.
     
  11. Sep 22, 2006 #11 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    Tivo was thier competitor, that's a new one.

    I'm glad it worked out for you. I'm glad the post helped.
     
  12. Sep 22, 2006 #12 of 201
    Ames

    Ames New Member

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    Sep 17, 2006
    If you get further down the road and they don't want to do 2 cards I'd tell them if they have version 2 cards that's fine, but since they don't your device won't work right without 2 version 1 cards.
     
  13. Sep 22, 2006 #13 of 201
    Kylep

    Kylep Doomed! (DOOMED!)

    2,638
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    Feb 13, 2003
    Des Moines, IA
    OK, I got the series 3 tonight, i took the one motorola cable card i had from my TV and put it in the TiVo, it seemed to work like a charm. I'm up and watching all my channels.

    Maybe this should be the official Mediacomm thread for people having trouble convincing them it should work.
     
  14. Sep 27, 2006 #14 of 201
    fritolayguy

    fritolayguy Science, bitches

    175
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    Oct 31, 2002
    Liberty, MO.
    I went around and around with Mediacom support in Springfield, MO yesterday, and finally I got a supervisor on the phone that knew about the cablecards, and all is working now.

    The key is definitely that the cablecards are listed first on the account you are calling in about, and that the person with the correct authorization level is able to send the hit to the cable cards.

    The issue with my install (cards installed at noon, not working properly until 6pm) was the the tech told me it would take 2-3 hours for the channels on the digital and HD tiers to be available, so he left. The truth was that once the supervisor cleared up the administrative issues with my account (they had me still having a DVR from them, which the tech took with him when he left, and no cable cards listed....) the channels were accessible within 2 minutes of the hit sent to them by the supervisor.

    The key---hang in there and don't take no for an answer....the cards from Mediacom definitely work with TIVO series 3.
     
  15. Sep 28, 2006 #15 of 201
    paulywally

    paulywally New Member

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    Sep 28, 2006
    I live in the Des Moines, IA area. I called to order by cable cards, but the sales lady was adamant about not supporting anything other than TV's. She wouldn't order my cards until I told her the model number of my TV. I finally told her it was for 2 Mitsubishi WD-62525 TV's. The order is in. I will post back when they are in...

    Pauly
     
  16. Sep 28, 2006 #16 of 201
    Kylep

    Kylep Doomed! (DOOMED!)

    2,638
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    Feb 13, 2003
    Des Moines, IA
    Mediacom said it would take 6-8 weeks, I Ordered it on Friday and got a letter on Tuesday saying it was available and i had to call to schedule the install. Kinda annoying that it couldn't get scheduled the first time since they obviously had them.

    Also, The person i got when i called to have it installed seemed to have no problem with the fact they were going into a TiVo, he even made it a point of making sure I had two cards for the thing (since i only ordered 1). It was nice to get someone who understood the situation.
     
  17. Sep 28, 2006 #17 of 201
    paulywally

    paulywally New Member

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    Sep 28, 2006
    Yes, I just got the letter too. They asked no more questions and the install is set up for 10/03/06. I will post back with my experience...

    Pauly
     
  18. Sep 28, 2006 #18 of 201
    lafos

    lafos Active Member

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    Nov 7, 2004
    Sioux Falls, SD
    If you ever used the Motorola DCT-6412 Mediacom rents, you'd be glad for the TiVo. Maybe when I can get more than 5 HD channels in small-town Iowa, I'll find the funds for the S3. Until then, the SD TiVos I have will suffice.

    Glad to hear Mediacom can handle the CC's. I asked them a few weeks ago before the S3 came out, and the guy I spoke with wasn't sure about CC compatibility. At least he was aware of the S3 coming out.
     
  19. Sep 29, 2006 #19 of 201
    ivorygate

    ivorygate New Member

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    Sep 28, 2006
    Hmm, I'm on a waiting list in eastern Iowa, supposedly in November they are going to get CableCARDs. I forgot to mention I needed two of them, though. $6 a month for two, huh? I forget how much the Moto rental costs per month, is it $7.50 (too lazy to go find the bill right now)

    And, yeah, the Moto 6412iii is a piece of junk. Unfortunately, anyone who wants to do OnDemand and/or PPV, the S3 can't do that even with a CableCARD, but most people are willing to give that up to use a S3 over the cable company's STB/DVR.
     
  20. Sep 29, 2006 #20 of 201
    Bierboy

    Bierboy Seasoned gas passer

    12,342
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    Jun 12, 2004
    Quad Sillies
    Ivory, where in eastern Iowa are you? If it's the QC area, I'd be very interested in how it goes (though I doubt I'll ever increase my package to expanded basic, then digital, plus HD - WAY too much $$). Thanks.
     

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