Your universal platform is a failure. No one wants to write or support apps for such a limited platform. The apps you do have are generally broken or lame and take forever to start. Here's an idea for your next product: Make a box that is just a DVR (so it can be cheaper). Give it an HDMI input (or even a few HDMI inputs) where users who want streaming services can plug in a roku or fire stick, etc. Work on integrating the external streaming device into your software (something you can do as opposed to pleading for people who don't care to write apps for your platform).