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Major Roamio Basic Issues (Dying box?)

Discussion in 'TiVo Roamio DVRs' started by abovethesink, May 24, 2014.

  1. abovethesink

    abovethesink Member

    301
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    Aug 26, 2013
    I do not know what is going on with my Roamio. When I came home from work and attempted to delete a couple recordings a wishlist picked up, I noticed that the shows were not deleting in the normal fashion. The got the X next to their titles and just continued to sit there.

    This didn't seem like any real issue until I attempted to play a recording and the screen went black. I waited several minutes and nothing happened. My wife then walked in and noted that it did this twice today and she had to pull the plug to bring it back. I did that and all was working well. I sacrificed a program to test my ability to delete and I could. We then sat down to watch an episode of The Americans and did.

    Upon finishing the show, my wife noticed some scenes from a movie in the spoiler window and was intrigued. I attempted to go in the show's info to find a future airing to record it, but the option was missing. Next I went into the guide and manually found a future airing set for tomorrow, but it wouldn't react to my trying to record it. I also could not bring up any info and everything above the raw guide data (where there is normally program info, I think) was just blue and blank. From here I tried to play a recording and it went black. I left it for ten minutes before rebooting.

    So to recap, at some point early into my Roamio's on cycle I lose the ability to do anything but look at the guide, to delete shows, or to play back a recording. There may be more limitations that I haven't found yet. It may be playing a recording that triggers the failures after, or it could be time. I am not sure yet.

    What should I do here?
     
  2. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    I had similar behavior (unable to delete & corrupt program info) with either a dieing hard drive or corrupted database on my series 3. You could first try a clear & delete everything to see if that fixes the issue. The second choice is either requesting a replacement unit or swapping hard drives. Be aware the latter does void your warranty.
     
  3. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I had the same issue just a few days ago with one out of three base Roamios.

    It was data/database corruption, not a bad hard drive or TiVo failure. I feared it was a failure of a LTS Roamio, since the hard drive tested perfectly on a PC.

    It took two rounds of KS57&58, Clear Program Information & To Do List (from reboot menu), and another KS57&58 (two of all of these steps).

    I also had to delete all ARWLs and all programs recorded via ARWLs, which may have made only one round of all the above necessary, if I'd done that first. Disconnecting the cable/antenna coax until everything is done will help make things go faster.

    Make sure to delete everything from recently deleted that you can (use KMTTG for the fastest way to attempt this). Even KMTTG couldn't get everything, on the first few tries. If you don't clear them out, they ALL get resurrected into your list, and you'll have to re-delete, then re-permanently delete them.

    There's multiple threads on this, across multiple platforms. The first I spotted was a TiVo HD, and I shared my Roamio trials and tribulations in that thread.

    I went through a hell of a lot more. This is the concise version. I was just happy to spot anything that might point to yet another TiVo Service connection sending bad data, and making my TiVo simply act like it was about to be an expensive paperweight. This seems to be the case, and I'm sure more are to be reported.

    It all started with reboots happening around the times of scheduled TiVo Service connections.

    Other thread I mentioned is here: http://www.tivocommunity.com/tivo-vb/showthread.php?t=517733
     
  4. ciscokid

    ciscokid Member

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    Jan 14, 2003
    Tampadelphia...
    Man, with all of the Roamio issues going on since their (relatively) short availability, Tivo seems to have turned out a very shoddy piece of equipment here and needs desperately to fix a whole lot of problems that are happening out there. I am SERIOUSLY disappointed with the HDMI handshake/connectivity issue with Sony and Samsung TV's. All they are saying is that the problem has been given to R&D. So much for buying American.
     
  5. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    Yep, one bad reboot at the wrong time, and poof, your in for one heck of a ride. Its always been that way with reboots, which made the recent (frequent) reboots during service connections all that much more troublesome.
     
  6. ciscokid

    ciscokid Member

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    Jan 14, 2003
    Tampadelphia...
    Since the Roamio will prepare a blank HD for you can't you pull the corrupted drive, erase it, then put it back into the Roamio and have the Roamio set it up again? (assuming, of course it's a data issue on the drive and not a drive going bad.)
     
  7. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Yes, if you are willing to lose anything up to 3TB worth of recordings. I only have about 1TB each, and don't want to lose it. With only 100Mbit ethernet on base-Roamios, it can take a long time to sort-through and transfer-off recordings that would cost me hundreds of dollars to rent or buy (things that don't repeat or show up on Hulu Plus or Netflix).

    I also have collections of repeats I've been saving up, and will repeat again, but still don't want to lose a year's worth of...
     
  8. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I have all of mine on battery backup. I was essentially stating that the reboots would happen while the unit would be processing what it had downloaded from the scheduled TiVo Service connection, and that would seem to be what was causing the reboots (although I didn't spell it out that precisely, until now).

    No issues (so far), since my first post in the other thread detailing what I did. If all three were affected, like the last time you speak of, I'd be stark-raving-mad.
     
  9. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    Don't forget, I (seem to) have the same problems with the HDMI that you do. Same TV brands as well as us both having base-Roamios. I'm on log-monitoring, which requires me hitting 777-clear for AV issues and 911-clear for reboots, and all I'm getting out of it (so far) is worn out remote buttons.

    The consensus on TCF seems to be that we should buy a HDMI splitter, to kludge-fix the problem, rather than anybody backing us up and saying TiVo needs to fix their compatibility issues, which is only happening with the Roamios, and no other HDMI device I can throw at any of my TVs.
     
  10. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,129
    81
    Jul 6, 2002
    boston'ish
    I'm not saying you guys don't have problems, but all in all the Roamio's have been quite stable and solid for most folks, on a weekly basis you heard far more complaints about other models when they're new. Many of us have had far fewer Roamio issues than on other previous models, FWIW I've had all 3 flavors in the house and currently have a Plus and Pro, none have ever exhibited any issues.

    They're not the giant heaping POS that some folks seem to be proclaiming.
     
  11. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    [rant] I've had my fill of people who do nothing but declare "I don't have this/that problem", without adding anything of any help to those who do. It's so "Thank You, Captain Obvious"... Do those without certain problems really need to point out that they don't, or that the majority of owners don't?

    I know it's not going to stop people from saying it. It's a free country, and the forum is full of TiVo enthusiasts (and some hardcore "fanboys").

    I'm just sick of being marginalized, or being some minority. I even feel for the people that have problems that I don't, when I see them getting the same type of "I don't have this/that problem" responses, and nothing more to add that might actually help. When one of three of mine is afflicted by something, I make sure to state it's one out of three. If all are afflicted I specify so.

    If I see this trend get any worse, I'll pick some deity to pray to, and start praying that such people actually get afflicted with the issues they don't have, and are so quick to proclaim they aren't, just to see them eat crow.

    The reason I'm not quoting a specific party with this post is due to the way that this "I don't have that problem", and nothing to help, posts have become so pervasive, throughout the whole d@mn forum, coming from a great many people (although I do see some serial offenders). I'm just fed up with it, and chose this post, right now, to finally speak my mind, rather than always biting my tongue. [/rant]
     
  12. ciscokid

    ciscokid Member

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    Jan 14, 2003
    Tampadelphia...
    I already have a cheapo HDMI splitter connected to my Samsung TV. I believe that it has a couple of empty ports on it. I use it to connect a PC and a Roku to the TV.

    Are you saying I can connect the Roamio to the splitter and the HDMI connectivity issue will go away?

    How did I miss that?
     
  13. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    If they work, of course not. If they don't work then they certainly ARE.

    It's kinda like the GM recalls. If you have one and got in a crash, they are a POS.

    If you haven't had an accident in one yet, they are a great car, huh?

    At least GM has publicly admitted their issue. Not yet so evidently with Tivo. (At least not publicly yet!)
     
  14. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    You are talking about a switch (multiple devices in, one port out).

    The current thing being heavily recommended is a splitter (one device in, two or more ports out).

    I have multiple switches, and they don't help me (they make it worse). I still haven't bought any splitters, because I have zero need to split my signal, and I have three Roamios. The premise is that since splitters have a harder task to do than a switch, they do something that auto-corrects the HDMI-HDCP handshakes better.

    This is the wrong thread for this conversation. But, I did kind of contribute to going off-topic.
     
  15. jwbelcher

    jwbelcher New Member

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    Nov 13, 2007
    Orlando, FL
    Yes, these are the random (not so random) reboots that I was talking about - which started back in February. Honestly, I still think they're still occurring, just less frequent. I was up for 25 days and recently has 3 reboots over the past week. It's not the up roar like last time, so right now I'm assuming it's just me.
     
  16. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    No, it's a few people, that we know of, just like last time (in the beginning).

    I spotted a sudden spike in people asking what drive to buy to replace their failing ones. When I started directing people to one thread, a pattern emerged.

    Since that original issue afflicted both Roamios and Premieres, it made it fairly easy to see a pattern in some ways, and harder in other ways.

    If we see another spike in people looking for hard drive replacements, it may be time to try and make absolutely sure everybody looking for drives and/or images actually needs them. This time, it seems even at least one TiVo HD user was corrupted by the TiVo Service.

    If you look at the DVRBARS thread, there was a fairly recent spike in demand for a particular model TiVo Premiere image, and I had questioned why that might be. It's kind of scary to think that the TiVo Service can creates runs in the image, hard drive, power supply, and even mainboard repair threads...

    I don't appreciate all the work (mostly time) it takes me to fix bad data being sent to my TiVos, and the losses I have to incur, when I have to delete recordings that the corruption had links into.
     
  17. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I spoke too soon. Yet another reboot during processing after a TiVo Service connection on the same base-Roamio.

    Looks like all I can do is a full Clear & Delete Everything, or just slap a blank drive in (even though there's nothing wrong with the one in it).

    EDIT/ADD: Now it's just rebooting every ~10-15 minutes. I've learned how to identify database corruption, and there is no doubt in my mind, at all, that this is the case! Good thing I bought an extra TiVo and paid for the service, just to try and not lose everything when BS like this happens! :thumbsdown: :thumbsdown: :thumbsdown: :mad: :mad: :mad:
     
  18. ggieseke

    ggieseke Active Member

    4,029
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    May 30, 2008
    This thread over at the TiVo forums is interesting.

    http://forums.tivo.com/pe/action/forums/displaythread?rootPostID=11159450

    I don't know if the solution would help in this case, but repeated errors processing the guide data (even on a replacement box) seems to be a common point. If you decide to try it, be sure to write down your existing MAK to use on any files transferred to your computer before the account change.
     
  19. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,129
    81
    Jul 6, 2002
    boston'ish
    [rant] and I'm also equally tired of people on multiple forums that insist that since they have a problem it's rampant and that not only all of the units are crap, but that they're all defective and there needs to be a class-action lawsuit[/rant]

    Granted folks aren't hitting that low point here, but there's an equal amount of frustration on BOTH sides of this discussion, I'm very careful to never tell people they aren't having an issue, or that it's not a "real" issue, just that everyone doesn't have it.

    There have been surprisingly few threads here about Roamio failures if one were to take it that they're all crap and doomed to die.
     
  20. ciscokid

    ciscokid Member

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    Jan 14, 2003
    Tampadelphia...
    The units themselves aren't crap. The updates they are putting out are significantly UNDER-tested. Something HAS happened at Tivo. They never put out stuff with this unusually low quality and if they did they fixed it promptly. Romios have not been out that long and given this duration, they proportionally have a significant amount of more and more serious problems that either of their two predecessors. As those that DO have problems will readily agree Tivo IS aware of these problems but those with these issues are becoming frustrated with the inability of Tivo to make the needed corrections.

    Those that do not have the problems don't see the problems others are having because there is no need for them to.

    Unless you DO have issues, then empty comments about you NOT having any issues is NOT relevant, not welcome by those who do, NOT really palatable to those that DO, and more important contribute ZIP to the discussion.
     

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