Here's a play by play with DTV CS right now at 1104C SAT, 21 of April 2012. We currently do not see local Chicago channels 2, 5, & 7. Initially CS asked if I updated the software using call back. I said yes. It didn't work for me so I used slicer. I told her I've already read posts from numerous DTV users in the Chicago region having the same issue. She is checking..... She came back and said that if after 24 hours (its been that for me) you don't see a picture on 2,5, & 7; do the update again. (comment here: a stall). BUT she said that the DTV engineers are aware of the problem and working on it. So basically she is acknowledging the issue but "stalling" a bit by telling me to do the update again. A contradiction. She did say that there is a NOTE to NOT escalate the issue as its being worked on. I old told her I wanted a gimme from DTV and leave my service ticket open. Let's play a bit with mean time to resolution. So far the MTR is getting higher; the stall was just to reset the clock on the MTR; what a joke. She credited me 3 months of local channels at $5.00 per month; IE: $15. I would recommend all those in the Chicago region using the DTIVO series 2 boxes call DTV and complain and get your "gimme's". BTW my wife in the suffering from withdrawal phase of missing her local channels. I am trying to circumvent a major issue her by keeping her occupied with stuff other than TV; it is kind of working. BTW just wrote to the Chicago Tribune relating to the Direct Tivo issue in the Chicagoland region.