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Lost some local channels

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by wishbone4401, Apr 4, 2012.

  1. Pete_C

    Pete_C New Member

    29
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    Mar 29, 2007
    Midwest
    Here's a play by play with DTV CS right now at 1104C SAT, 21 of April 2012.

    We currently do not see local Chicago channels 2, 5, & 7.

    Initially CS asked if I updated the software using call back. I said yes. It didn't work for me so I used slicer.

    I told her I've already read posts from numerous DTV users in the Chicago region having the same issue.

    She is checking.....

    She came back and said that if after 24 hours (its been that for me) you don't see a picture on 2,5, & 7; do the update again. (comment here: a stall).

    BUT she said that the DTV engineers are aware of the problem and working on it.

    So basically she is acknowledging the issue but "stalling" a bit by telling me to do the update again.

    A contradiction.

    She did say that there is a NOTE to NOT escalate the issue as its being worked on.

    I old told her I wanted a gimme from DTV and leave my service ticket open. Let's play a bit with mean time to resolution. So far the MTR is getting higher; the stall was just to reset the clock on the MTR; what a joke.

    She credited me 3 months of local channels at $5.00 per month; IE: $15.

    I would recommend all those in the Chicago region using the DTIVO series 2 boxes call DTV and complain and get your "gimme's".

    BTW my wife in the suffering from withdrawal phase of missing her local channels.

    I am trying to circumvent a major issue her by keeping her occupied with stuff other than TV; it is kind of working.

    BTW just wrote to the Chicago Tribune relating to the Direct Tivo issue in the Chicagoland region.
     
  2. litzdog911

    litzdog911 TechKnow Guide

    12,018
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    Oct 18, 2002
    Mill Creek,...
    Something is up with those Chicago stations. texasbrit has asked our DirecTV contacts for an update on why v6.4a hasn't restored those stations.
     
  3. wetchemistry

    wetchemistry New Member

    54
    0
    Dec 3, 2010
    Pete, I also called and tried to get a "gimme" and got the $5 off for 3 mos also. Though that does me no good if I can't use the local channels I want. I also wrote the Chicago Tribune and am writing CBS 2 local news Pam Zekmen. We'll see.
     
  4. Alecp

    Alecp New Member

    93
    0
    Dec 10, 2001
    Just lost my locals on Thursday - I'm in the Detroit area. Wife called DTV yesterday (I wasn't around) and they tried some stuff but couldn't help (I guess they offered her a free HD receiver but only with a 2 year contract?!).

    I'll read back in the thread and see about upgrading - I haven't hooked up to a phone line in years.

    This is so annoying. My tivo's have been functioning fine for years, and not interested in upgrading (will screw up my multiplexer setup).
     
  5. Whipl50

    Whipl50 New Member

    23
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    Jan 31, 2006
    Thanks for the help Markis. I have the slices downloaded to my Tivo, but I'm going to wait to see what happens with other people in the Chicago area that have upgraded before I go much further. I'm a Windows guy and haven't messed with Linux in a long time.

    If the upgrades work for others, I may just buy the slicer and upgrade via that route.
     
  6. zorro255

    zorro255 New Member

    42
    0
    Apr 7, 2006
    Chicago problem here too. Called DTV getting the stall answer. I don't want to update 6.4a but I miss the local news. I am thinking about ordering the 390-399 channels at lest until DTV fixes this mess. But I want to know if these too are affected by this problem. Can someone tell me please if these channels are coming in on their system with 6.2a or 6.4a(Chicago only)?
     
  7. Pete_C

    Pete_C New Member

    29
    0
    Mar 29, 2007
    Midwest
    Just checked on the East cost channels 390-399. These state to call DTV for ordering. They should at least provide them to the Chicago Direct Tivo Series 2 users until they fix their issues.
     
  8. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    You won't be able to get the Distant Network Service (DNS) network channels without waivers from your local stations. Not gonna happen.
     
  9. wishbone4401

    wishbone4401 New Member

    15
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    Apr 4, 2012
    if you can get local channels that are broadcast over the air (OTA), this might work for you in Chicago like it worked for me in Colorado. I have OTA antenna for local channels but had no need to hook it up to my DVR until now and when I did I was able to select and record all my local channels. You can’t get the ones that are in the guide that display a blank screen because the DVR thinks the satellite signal is good and chooses to select that satellite signal over the OTA signal. However the OTA HD versions of those channels also show up in the guide, have the same content as the SD signal and the DVR will allow you to select, display and record them in SD.
     
  10. zorro255

    zorro255 New Member

    42
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    Apr 7, 2006
    What receiver are you using because doing some testing with rabbit ears no HD channels and no 11(PBS) or 32(FOX) shows up in the guide? This might be getting off topic, but do I need to purchase a HD antenna for your solution to work. But this problem could be just bad signal because the only signal that comes through OTA is 32-1(FOX) when plugged into the digital converter that I never used before.

    Hughes HDVR2 6.2a
    Hughes SD-120 6.2a
     
  11. wishbone4401

    wishbone4401 New Member

    15
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    Apr 4, 2012
    I have a couple of HR10-250’s (one on 6.4a and the other on 6.3e) and a DSR7000 (6.2) hooked to an old VHF TV antenna in the attic. Since our local channel transmitters are located on a mountain top, we get pretty good signals in the Denver area.

    All my DVR’s have a coax connector for an external antenna next to the connectors for the two satellite tuners. To configure it for OTA signals, you have to go through the guided setup and sometime during that process, you’ll get to a screen that says something like do you have 1 tuner, 2 tuners or tuners and an antenna. Select the latter option. In my case, all the channels that the antenna could receive showed up in the guide along with the information about what’s on.
     
  12. zorro255

    zorro255 New Member

    42
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    Apr 7, 2006
    Doing some research and more testing the Hughes SD-120 TiVo’s are not compatible with OTA recording. The HR10-250’s and DSR7000 might be a good solution for others.

    Thanks for the help.
     
  13. markis

    markis Member

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    Mar 1, 2005
    Thanks for getting the word out. It sounds like DirecTV is getting the message that there are real problems here. Hopefully, they can come up with a fix soon. It must be misconfigured DSV streams or bad guide data. I would think they would compare their seemingly successful changes in other regions to the broken setup in Chicago to track down the issue.

    I do have non-satellite OTA stations working on my HR10 with a standard antenna connection, but I also have an SD-DVR80 with local channel Season Passes that are recording nothing everyday.

    On a positive note, after a few days of use both 6.4a updated machines are otherwise running smoothly and functioning as well as before. I always worry that new problems might come up after an update, but I haven't noticed any issues yet.
     
  14. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    They may be getting the message, but will they do something about it? I truly think they don't care at this point.
     
  15. Pete_C

    Pete_C New Member

    29
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    Mar 29, 2007
    Midwest
    I'm thinking $15 off isn't enough of a gimme from DTV.

    I would be happier now with credit for one months worth of service (piss poor that it is).
     
  16. dishdudes

    dishdudes New Member

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    Mar 19, 2006
    I have an R10 in Maryland thats missing 4, 5,7,9 locals... I guess I need updated software? Is there a way to force it?
     
  17. stevel

    stevel Dumb Blond TCF Club

    28,188
    26
    Aug 23, 2000
    Nashua, NH
    HR10-250, yes. DSR-7000, no - of all the DTiVos, only the HR10 has an OTA tuner in the box. (The new THR22 can use the external AM-21N.)
     
  18. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    What software does the HR10-250 need to be up to date?
     
  19. markis

    markis Member

    102
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    Mar 1, 2005
    The HR10 and all series 2 units will need 6.4a, which is the latest and last version released a few years ago.

    Read back through this thread and you will find some helpful links.
     
  20. Whipl50

    Whipl50 New Member

    23
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    Jan 31, 2006
    New HD dvr on it's way. I had a good ride with my old DirecTivos, but it's time to move on. This was my last SD holdout in the house.

    Good luck everyone, I hope it is resolved soon.
     

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