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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by wishbone4401, Apr 4, 2012.
I've had a stock 6.2a making successful daily calls since mid April... <crickets>
Is there any official update from DirecTv for the customers who don't want to open there tivo? Or should customers be learning how to install 6.4a using a cake or the slicer if they don't want to hack them?
2 months is WAY TO LONG.
I eagerly modified my Tivo and unplugged the phone line, so personally I'm not too upset about the work I'm doing now to get my units updated. But, I'm comfortable opening boxes, telnet-ing, ftp-ing, configuring bios for cdroms to boot, etc. I keep an old HP with no hard drives handy just for imaging and running Spin-Rite on all my drives.
But, I'm pretty sure I've read reports of people claim they've had stock units hooked up to phone lines since they've got them and they're not up to date. That's not
I think Instantcake will be their best bet, but you're still cracking boxes and hooking drives up to computers. I think a lot of people just don't want to get into that.
No update. Crazy, huh?
I've used InstantCake years ago to replace the dead drive in my SAT-T60, so I don't mind doing it again, as daunting as it was. However, it's been several days already, and I still haven't heard back from DVRUpgrade about whether their current version of InstantCake will bring me up to 3.5d. Does anybody know??
Meanwhile, D* actually told me to keep the phone line plugged in until Friday (translation: don't bug them until then) and see what happens, which I found totally unacceptable.
I sure hope you are not being sarcastic, because it is BEYOND crazy. It is totally unacceptable.
I have two HDVR2's that have been continuously connected to a phone line for the past 10 years. I have replaced drives and power supplies in both units several times. We have always been subscribed to the full package with extras, which now comes to well over $150 a month. Without going into Quicken, simple math tells me I have paid DTV well over $15,000 since becoming a "customer". This does not include the cost of drives, power supplies, down time, my time, time spent listening to my wife complain, etc.
We have been without locals for over a month and a half. I have spent untold hours on forums, on the phone with DTV, forcing calls, trying different dial in numbers, blah, blah, blah. To no avail.
After all the $$$ I have paid DTV wouldn't you think that if they can't fix what they broke in a reasonable amount of time that, at the very least, they would just send me two new boxes that work. Is expecting to enjoy what I am paying for as a "customer" crazy? I certainly don't think so.
I am pessimistic that DTV/TIVO will ever fix the problem of the missing local channels. Jump back to 2008/2009 - my phone was permanently connected & calling in successfully when the 6.4 software came available & it didnt upgrade then. Also in this time frame the daily telephone call stopped being able to connect not only for me but most if not all Tivos. There are threads one can search if interested re this on DBS Talk & Tivo community. DTV could not or couldnt be bothered to apparently fix this daily connect in 2008/2009 so I disconnected the phone. Jump to the present: 2012: DTV upgrades something in their system & people with Standard definition Tivos lose local channels. DTV has now miraculously fixed the phone call in connect problem & I have been able to connect every day for the last 7 weeks but have not received the 6.4 software upgrade. Could DTV/TIVO fix this problem? I have no doubt if it was system wide affecting thousands of customers it would be fixed by now.
My receiver/TV details are:
· Tivo model number - SAMSUNG SIR-S4080R
· Tivo current software version - 6.3e 012-381
· Tivo Service Number - 381-0000-EO5D-BF78
· My Tivo does NOT have any "modifications" to its original software
· TV brand & model number? SONY KV-32XBR48
· My Tivo is connected to my TV via COAX
Fooz, let us know how much you like/ dislike the Dish Hopper.
It is definitely crazy... I remember when I unplugged my DTivo from the phone line 4 or 5 years ago, it was because DTV had just put out an update (6.3?) that was making my receiver restart 20 times a day. So I bought a new larger drive from Weaknees that had 6.2 pre-installed and never had another problem, until 2 weeks ago. I reconnected phone line on Sat. 5/18 and have calling in daily, but no update. Still on 6.2.
I'm giving this another week. I can get the exact same programming for the same price from Metrocast Cable in my area, and I'll buy the Tivo Premiere XL4, which I know I'll be happy with.
So far I am happy.
I do have an issue from the install that they are supposed to correct this Saturday (the installer hooked me up with 2 single node switches instead of 1 duo node). But, I can say I am happy that DirecTV decided to give me the boot instead of fixing the problem. So be careful if you complain too much about them crippling your Tivos they will be happy to cancel you with very little notice.
I really was looking to get an HR34 but read about some real issues with it and I have had no real issue with my Hoppers & Joeys.
It looks like DirecTV is throwing it over the fence now.
"..the problem is in Tivo's hands now. Hopefully they'll figure it out soon."
No sarcasm. It's truly dumbfounding that it's taking this long to sort out this problem. But I'll pass along any information I hear from my DirecTV contacts.
I like how over at the DTV forums - on my thread that was deleted - the "company wanna-bes" kept sayin' that the 6.4a upgrade was in the stream, "the phone call was just to authenticate the upgrade.". Then a few people got upgraded via "phone call" and all was well. But now, that a few people can't upgrade, and for some it's been 8 weeks, it's ALL Tivo's fault. Whatever, DTV dropped the ball, and now the "company wanna-bes" are blaming Tivo. C'mon......
There seem to be two separate issues (if I understand correctly): the inability of our receivers to update to 6.4 seems to be an authentication issue with TiVo; the fact that many of us cannot receive local channels was caused by a change that Directv implemented that was incompatible with software versions earlier than 6.4.
Dude, we're only reporting what we're hearing from our DirecTV contacts. Latest word is that Tivo has figured out the problem and successful downloads should be starting in the next day or so. Let's hope so.
Reporting it as news received from a third party is different than writing ,"we will fix it," etc.... I'll give you a pass, you have been helpful over at the DTV forums, but there are some over there that take "volunteer" to a whole new level.
Kinda hard to pin this on TiVo IMO once the TiVo/DirecTV relationship changed (I think in 2002) so that all TiVo support for the combo units was funneled through DirecTV. Even TiVo employees here that had been forthcoming about the combo units prior to that change began referring to them as "their product" while providing the DirecTV toll free number.
Thank you, litzdog911, for keeping us informed. I, for one, am grateful.
Any word on whether a solution is found for Series 1 boxes? When I called again on Friday, I got a rep that claimed he would be sending an email to the engineering team, and they would be able to upgrade me to 3.5d -- that I just had to keep the phone line plugged in for the next 72 hours. This rep at least knew about the software upgrade issue for Series 2 DTivo, which made me slightly more hopeful than before...
I encountered the "missing locals" issue today here in Orlando.
Unit is a caked, zippered HDVR2 running 6.2-01-2-321 with telnet access via USB (no access via serial).
As I was already toying with ditching my 3 HDVR2 units and DirecTV in general for Comcast, I'm not terribly interested in paying for the slicer and hopefully will never need my hacks again (which were sparingly used anyway). I also no longer have easy access to an IDE based box to play with the drive on.
But, I'm having a problem trying to force an upgrade to 6.4a.
I used wget to pull down the slices for 6.4a
FamRm-TiVo# echo mls /SwSystem | tivosh
Directory of /SwSystem starting at ''
Name Type FsId Date Time Size
---- ---- ---- ---- ---- ----
6.2-01-2-321 tyDb 3965 03/21/05 00:54 724
6.4a-01-2-121 tyDb 6663989 05/26/12 21:46 780
ACTIVE tyDb 3965 03/21/05 00:54 724
BUT, my unit hasn't phoned home in years (fakecall.tcl is installed) and bootpage shows that zipper (correctly) set upgradesoftware to false
FamRm-TiVo# bootpage -p
No device name given, assuming /dev/hda
root=/dev/hda4 dsscon=true console=2,115200 upgradesoftware=false
I thought that maybe forcing an actual call via the phone settings might trigger the "pending restart" despite fakecall.tcl and the upgradesoftware=false but I can't for the life of me get to actual make a successful call. Most of the time it fails during negotiating but also sometimes doesn't even manage to get an answer. It didn't have a phone number set, so I put in ,4076481375,, as the dial prefix as that is the number that an unhacked HDVR2 in the bedroom is using to actually dial in. No real change in behavior as far as I can tell. Most of the time it fails negotiating.
Any suggestions on how I can get the unit to complete the upgrade to 6.4a? Again, I won't be terribly disappointed with losing my hacks as long as I can retain my recordings and get my locals back.