Okay - the good news - I provided my DVR / TIVO information (HR10-250) to Litzdog911 and when I forced the phone call this morning, it lasted only a few seconds and the call status came back showing pending restart as opposed to successful. After forcing the restart, the system came back during the power up message saying a service update was in progress and may take up to an hour. It took about 15 minutes and when it came back up, the system information display showed the software version was now 6.4a. The bad news - not all of the local channels came back. Those that had been totally missing from the guide are back (in my case in Denver 6,12,31) Those that had been in the guide but produced a blank screen (4,7,9 - network channels) were not and a re-authorization did not solve the problem. The original guidance from Directv was that if this happened after the update, to wait 4 hours and then go to the restart or reset system menu and select the clear program information and to do list option which will require re-entering season pass information. Since I didnt have season pass information on this receiver that I cared about, I went ahead and did it. It took about 2 hours for the receiver to complete the task and when it finished, all the local channels returned. Also, as near as I can tell, my season pass manager is still intact (the selections and to do list seem normal) but if it still works or not is another issue. Regarding comments about hacked boxes having a flag set to not allow software updates, this receiver has a replacement hard drive from DVRupgrade that was on 6.3e and was always hooked up to a phone line. In this case, it didnt have network connectivity (PTVnet was not installed) so Im assuming the flag wasnt set since the update worked.