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Lost some local channels

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by wishbone4401, Apr 4, 2012.

  1. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    Yeah, the "6.4a is in the stream" story was getting old, staunchly regurgitated by the volunteers who pretend to be company men. Has anyone already switched to the hopper system? I might give that a look if someone can give it a good review.
     
  2. fooz

    fooz New Member

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    Mar 4, 2006
    After DirecTV was kind enough to give me 14 hours notice and cancel me as of midnight tonight, I called Dish, They are supposed to be installing 2 hoppers, 3 joeys and a slingbox tomorrow . I felt I needed more tuners and went for an extra hopper, I will let you know how it goes.

    Funny thing they canceled my account and called 8 times today and never left a message.
     
  3. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    I think they have decided to ditch people like us who, owned our own receivers and didn't upgrade etc... It's a shame. I believe they didn't leave you a message their customer service is horrendous.
     
  4. fooz

    fooz New Member

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    Mar 4, 2006
    When they offered me 1 HD DVR, I told them that it wouldn't do, but that I would be interested in the HMC Hr34 and 4 receivers to replace my HD DVR and 3 Tivos. The woman told me she was not in any position to make any other offers and hoped I had a good day. I do believe that this was a simple ploy to get me to accept a new DVR and locking me in for 2 years and when I declined they decided to shut me off. After reading their forums and the issues with HMC I am happy they couldn't make that deal.

    It does seem that Dish has better technology with the dual room DVRs, Hopper/Joey, sling box, and even google tv integration.
     
  5. thegreen

    thegreen New Member

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    Apr 29, 2012
    It would seem there's some good topics to see/join over at http://www.dbstalk.com/index.php concerning Dish/hopper stuff- and some Dtv/Dish debates.

    Let's try to keep this thread on Tivo repair topic. :)
     
  6. fooz

    fooz New Member

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    Mar 4, 2006
    Just curious, has anyone seen or heard of someone having this problem fixed by following DirecTVs advice? Which is to plug into a phone line and force a call.

    The only people I see who fixed it have either bought/built a new drive or used slicer.
     
  7. thegreen

    thegreen New Member

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    Apr 29, 2012
    Nope- no reports of success through the official connection process.
     
  8. litzdog911

    litzdog911 TechKnow Guide

    12,018
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    Oct 18, 2002
    Mill Creek,...
    Finally got some news from our DirecTV contacts. They've verified with Tivo that v6.4a is available, and if your Tivo is connected to a phone line and successfully "phoning home", then it should be getting the update. Clearly that's not working for some folks, so they've requested the following information to help troubleshoot the issue ....


    • Your Tivo model number?
    • What Tivo software version do you currently have?
    • Your Tivo Service Number (TSN)? .... Should be in the system information display.
    • Does your Tivo have any "modifications" to its original software?
    • TV brand & model number?
    • How is your Tivo connected to your TV?
    • If you have an HR10-250 HD Tivo, what video output resolution(s) are you using?

    If you're uncomfortable posting all of that info here, send me a private message and I'll pass along to my DirecTV contacts.
     
  9. nmiller855

    nmiller855 New Member

    5,400
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    Sep 26, 2000
    East of...
    The rollout of 6.x will not help me because I have a Sony SAT-T60. I currently have 3.5C-01-1-011.
    When the "expert of 4 years" first saw my account, he said "Wow, you've been with us a long time. I don't think I've ever talked to anyone with such an old account. (I've had the account since 1999)" He then said the problem was that my unit was old & needed to be replaced. I told him that wasn't a possibility.
    I don't understand how replacing a hard drive will fix this. It is not a hardware problem, it is a software issue.
    I have moved all my local season passes to my Hughes unit & use the Sony unit for all other passes.
     
  10. stevel

    stevel Dumb Blond TCF Club

    28,175
    21
    Aug 23, 2000
    Nashua, NH
    nmiller855, you need the 3.5d software version. If you replaced the disk with one that had that version, the problem would be gone.
     
  11. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    Having seen this drag out since April 1st, I'm skeptical, it smells to me like they are looking to blame those of us that have "modifications." Funny, we're the ones that fixed our own problem. Anywho....

    Will those that phone in still have to blow out their guide and to do list? Then have to re-enter all of their season passes manually?
     
  12. nmiller855

    nmiller855 New Member

    5,400
    0
    Sep 26, 2000
    East of...
    So the 3d version won't download on its own like all the others have?
    Can I send a request like we used to be able to and request the download?
     
  13. Vern748

    Vern748 New Member

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    Mar 7, 2006
    Updating to 6.4 solved the issue and I did not need to remove the To Do List or Programs List.

    Now I need to get Zipper back onto the box. Not sure why the USB port is not working. ??

    Thanks All !!!
     
  14. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    None of us here know exactly what's going on between DirecTV and Tivo regarding this problem. But I do know that DirecTV is requesting some specific information from folks unable to upgrade to v6.4a. If you provide that information, I will pass it along. Don't know if you'll still need to "blow out the guide and to do list".
     
  15. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    Nope. I don't think DirecTV/Tivo have plans to reactivate the old Series 1 Tivo software. You'll need to look elsewhere, such as Weaknees, PTVUpgrade, etc.
     
  16. dc123

    dc123 New Member

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    May 1, 2012
    Ok, I tried for about a week with multiple forced calls to dtv and reboots and no luck on getting the new version of the software. I then tried to clear program information and ToDo list. Now it has been 4 hours and all I get is a red blinking light and a screen that says the process may take up to an hour. Suggestions, ideas, advice? My SD tivo is not hacked. It is a hughes sd dvr80
     
  17. wetchemistry

    wetchemistry New Member

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    Dec 3, 2010
    So, it's been some time dc123, any luck?
     
  18. dc123

    dc123 New Member

    17
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    May 1, 2012
    Ok, sometime in the night it completed. So I tried connecting to the DVR service again and rebooting. Still on 6.2a, incomplete guide data, and no local channels. So back to where I was, but now I need to reenter my season passes.

    :mad:
     
  19. fooz

    fooz New Member

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    Mar 4, 2006
    This is the samething that happened to me.
     
  20. wetchemistry

    wetchemistry New Member

    54
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    Dec 3, 2010
    <comment dripping with sarcasm>Maybe you should try calling in one more time, you know, 23 times is a charm.</end of sarcasm>
     

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