At no notice we have lost all program information from our TIVO box so cannot see what is due to be shown on TV, our favorite channels and cannot record anything. We contacted Virgin Media who do not know how to fix the problem. Their only suggestion is to reformat the whole Tivo box. We would therefore lose all our recordings (including all my 7 year old son's favorite dinosaur and wildlife programs). Obviously we are all unhappy about this situation. Can anybody offer any help with this or advice?