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Losing live TV when scheduled show starts

Discussion in 'TiVo Coffee House - TiVo Discussion' started by hershey4, Oct 11, 2013.

  1. jrtroo

    jrtroo User

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    Feb 4, 2008
    That is not the point in the analogy- taken to extreme they all fall apart. If you choose to not record as a way to get this done, you are free to do so. In the analogy, you are free to let your tire empty as well, but clearly an empty tire renders the car essentially useless, and this issue with Tivo is just an issue with a use case and does not render the Tivo useless. Good times.
     
  2. Test

    Test Active Member

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    I don't think people have a problem with workarounds. I think it's the glib immature "deal with it" attitude expressed here. If someone has a problem with a bug in the software they have every right to complain until it gets fixed, no matter if there is a workaround or not. How long has this bug been out there? Maybe if more people started complaining instead of just sucking it up and dealing with it the bug would be fixed already.

    Also, the fall update is coming soon and and one of the update items includes "bug fixes" sooooooo maybe?
     
  3. hershey4

    hershey4 New Member

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    Here's a bunch of BS from Tivo customer support. Their first reply was non-sensical but did call it a feature.

    Thank you for responding to TiVo Customer Support. I apologize for that grammar error in the first email. That is not a bug in the software. We changed the way the cache would work and what you see now is the new way it is handled. We can only place a request to hopefully get that changed back to the old way. ​

    At least this explanation is clear, but it is insane. Why would it work one way for one channel and work differently if I happen to be watching a different channel??? That is not a feature. That is BAD PROGRAMMING (software programming). Even if it was by choice (which I doubt), what advantage could it possibly bring to the user? There is NOTHING advantageous about the new behavior.

    When was this BUG introduced into the software?
    We had that added just recently in the software update around 20.1. We could not say why it was added, as there wasn't an official release why. Suffice to say many customers were not happy about it.

    So much BS that just adds to the anti-Tivo sentiment. SInce when does a "feature" not get a release note and hype? Answer: when it is not a feature, it is a bug!!! A fundamental design change for performance enhancement feature is fine, but when it causes a regressive behavior in functionality it becomes a DEFECT!!!!!!! Jeez... software engineering 101
     
  4. jrtroo

    jrtroo User

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    Tivo has long not held out detailed release notes, and only the biggest issues are included when they are provided. That is not really any evidence that they believe its a feature. Don't take anything a CSR says too literally.
     
  5. hershey4

    hershey4 New Member

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    Red Sox Nation
    Agreed, CSR's don't usually know much and will say whatever. This was first response fwiw:

    Thank you for contacting TiVo Customer Support. I would be glad to help you with this feature request. We apologize for the confusion, but that was a bug on the new software, but instead a planned change. However, I would agree that having the buffer the way it was in the past was better, so I can place a request to hopefully get that changed back. Definitely keep us informed of any other features you would like to see (this kind of feedback is what allowed us to finally add the capacity meter again).

    Sounds like I got the "feature request" department! Yup... fixing bugs is a feature I request --- LOL!
     
  6. scandia101

    scandia101 Just the facts ma'am

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    Sorry you feel that way. But I don't understand how saying that 'until it gets fixed, there is a work-around and not using it makes it your own fault for losing the end when a recording starts' could be construed as having a glib attitude.

    People can complain about the issue to their heart's content, but this thread has not been complaints against the issue, it has been mostly complaints against the work-around which makes no sense.

    Any time there is a problem in life, you have to deal with it and compromise to make do with what you have until the issue is either resolved or it becomes permanent. When it becomes permanent, the compromis is no longer a compromise, it becomes how the situation is handled. This Tivo issue is no different.
     
  7. Test

    Test Active Member

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    That's great, but that isn't how you started and continued on with this discussion. You made a flippant statement and then kept repeating. As a matter of fact if you stated it the way you claim you did in the first place I don't think this thread would have been turned into a "I shouldn't have to" argument.

    That differs from your previous statement...a lot. The majority of this thread is about the bug and the fact that customers shouldn't HAVE to use a work around to get the system they pay a lot of money for to work correctly.
     
  8. scandia101

    scandia101 Just the facts ma'am

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    Complaining that they shouldn't have to use a work-around is not complaining about the issue, it's complaining about the work-around.
    According to what the csr responding to hershey4's complaint said, the system is working correctly.
     
  9. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    when the work around is unacceptable, that makes the bug that creates the need to use the workaround is also unacceptable.
     
  10. scandia101

    scandia101 Just the facts ma'am

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    What bug?

    If you find the work-around unacceptable, don't use it. That makes it entirely your choice to lose the buffer when a recording starts, so the blame is on you too.
    And if, as you say, the problem is unacceptable, why do you still have a Tivo Premiere when continued use is accepting it?
     
  11. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    the bug that stops live tv shows unnecessarily while you're watching them, before they end.

    i'm sure tivo appreciates your endorsement.

    performance, support, and overall experience always factor into future purchases. throwing new money at tivo's unresolved technical issues isn't always the right solution.
     
  12. scandia101

    scandia101 Just the facts ma'am

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    That's not a bug. That's how it works now.

    Calling you out on being a hypocrite for continued acceptance of what you say is unacceptable is not an endorsement of TiVo.
     
  13. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    just because it works that way by design, doesn't make it less of a bug. and if it's a "feature" as you suggest, why not design it into all tivo models? i'm sure the reception would be overwhelming.
    i'm glad you agree with me that tivo doesn't appreciate your endorsement - thanks for seeing things from my perspective!
     
  14. Jonathan_S

    Jonathan_S Active Member

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    Northern...
    Yep. We used to call that an 'orphaned' buffer. It would last until out exited for any reason (switched tuners, went into the menus, etc) or (IIRC) the scheduled recorded ended.

    But as long as you didn't bump the wrong button you usually had pleny of time to finish watching the remaining bit of buffer. (It often seemed to confuse new users into thinking the TiVo had somehow gained 1 more tuner because it's 1 (or 2) tuners would be recording but they were still watching LiveTV - except they weren't; they were watching a buffered stream that was no longer having new material added)


    This new(ish) bug hasn't bitten me much, but I did prefer the old behavior. (That said, it wouldn't be my top priority functionality to restore if given control of the TiVo development; the changes to wishlist handling/results bother me much more)
     
  15. hershey4

    hershey4 New Member

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    Red Sox Nation
    scandia, you gotta be kidding me!!! I know you don't believe the CSR BS (and to edit the words of the quote is totally NON Netiquette!!!).

    To the rest of us... I think scandia is getting a charge out of our reaction to his obstanance. I'm outta here!!!
     
  16. scandia101

    scandia101 Just the facts ma'am

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    :rolleyes:
    Working that way by design is the definition of not being a bug.

    :rolleyes:
     
  17. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    wrong, yet again. all bugs are created by design - bad design.

    of course he is, still important to point out his hypocrisy (at least for a little while!).

    thanks for reporting to tivo, maybe someone with a clue will read the thread and take action before writing off premiere software updates entirely. i reported my disappointment with scandia's new "feature", too. ;)
     
  18. aaronwt

    aaronwt UHD Addict

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    Northern...
    I'm getting dizzy...
     
  19. scandia101

    scandia101 Just the facts ma'am

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    The obstinance belongs with those who cannot and will not accept what I'm saying:
    There's a work-around, use it or don't and live with the consequences of either choice until such time that the problem no longer exists.

    I don't understand how people are finding this so offensive as to keep arguing against it.
     
  20. scandia101

    scandia101 Just the facts ma'am

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    Believe what you will.
     

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