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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Jun 8, 2012 #61 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Restarted Tivo. It was pixelating on the channels I tried. The audio was
    coming in and out. Doing the same thing after the restart.
     
  2. Jun 17, 2012 #62 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Restarted Tivo. It wasn't receiving any channels. One tuner was on TCL channel 323.
    I didn't see what the other tuner was on. This happened about 7 pm.
     
  3. Jun 19, 2012 #63 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    At 6:15 AM the Tivo wasn't receiving channels. Tivo was displaying,
    "Problem with the signal on this cable channel. Trying again." It was trying to record
    channel 267 a public broadcasting channel. It was pixelating bad on this
    channel. The other tuner was on channel 50 Fox Sports. This was where it was displaying the message. I tried several other channels. It would either display the message with a black background or show blocky pixelation. I pulled the cablecard, waited a minute and reinserted the card. All the channels came back. Calling Longview Cable this morning about it.
     
  4. Jun 19, 2012 #64 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    The Longview Cable tech came by about 3 pm. He said that it was the signal causing my problem.
    He put in a 2-way splitter on the the line coming into my structured media box. One line going
    to the Tivo and on the other line he put a 3-way splitter going to my other TVs. The prior
    setup had a 4-way split. Hopefully this will fix the problem.
     
  5. Jun 21, 2012 #65 of 591
    mad

    mad New Member

    4
    0
    Jun 21, 2012
    This is kind of happening to me now as well...only my cable is perfectly fine and it just happens randomly, especially if I leave my TV on overnight. I don't know how to fix it, only that it usually takes a few days and then fixes it self. There are 3 other TVs in my house, none of which have this problem. I don't want to wait a few days this time, how do I fix it?!
     
  6. Jun 22, 2012 #66 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    To temporarily fix it I have pulled the cablecard waited about 30 seconds and reinserted the cablecard. This works most of the time. A few times I have had to restart the Tivo. I am hoping that putting in the 2-way and 3-way splitters to replace the 4-way splitter by the cable tech is the solution. This increased the signal going to my Tivo Premiere.
     
  7. Jun 22, 2012 #67 of 591
    mad

    mad New Member

    4
    0
    Jun 21, 2012
    Can I pull it out while the Tivo is on? The restart process is obnoxious.
     
  8. Jun 22, 2012 #68 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    yep & yep.

    /guy
     
  9. Jun 29, 2012 #69 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I haven't had a problem since 6/19. I'm hoping that the increase in signal has fixed the problem. The cable tech mentioned that with hot weather the signal strength decreases. It has been over 100 for a few days and high 90s before that.
     
  10. Jul 1, 2012 #70 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    All of the channels were black and Tivo displayed, "Problem with the signal on this cable channel. Trying again." I thought this might happen. Longview Cable is doing a cable lineup change today and this has occurred before on the Tivo when the cable company has done a lineup change. I restarted the Tivo and could receive the channels again.
     
  11. Jul 7, 2012 #71 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    All the channels were gone this morning. Some just black screens. Others pixelating too bad to watch. I restarted the Tivo and everything was back. We had a thunderstorm this morning, don't know if that caused anything.

    A few days ago the magnetron went out on our GE Profile microwave. We heard a loud pop and then ESPN HD and ESPN2 HD went out right after that. About 30 minutes later they both came back without doing anything.
     
  12. Jul 10, 2012 #72 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Had a thunderstorm yesterday afternoon. Last night the Premiere lost all channels about 8:15 PM. I restarted, but this didn't fix the problem. I pulled the cable card and reinserted. I got the channels back. This morning about 6:15 AM all the cable channels were gone again. I restarted and the channels were back.
     
  13. Jul 10, 2012 #73 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again tonight about 9 PM. Pulled cable card and reinserted. Channels came back. Signal strength around 87-90 and snr around 36-37 DB on both tuners.
     
  14. Jul 10, 2012 #74 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again about 9:45 PM. The Premiere may be failing.

     
  15. Jul 11, 2012 #75 of 591
    markfheil

    markfheil Member

    32
    0
    Mar 22, 2006
    West Haven, CT
    This just happened to me this morning. No signal message on all channels AND none of my RECORDED shows would play. Well, they would play, but no sound or picture, just the green progress bar showed. Even downloaded videos would not play. Did a restart from the menu and its all back to normal. I'm assuming the flash video player crashed?
     
  16. Jul 11, 2012 #76 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Not able to receive any channels this morning. Looked at DVR Diagnostics for channel 266 and 349.

    Channel: 266
    Signal Strength: 83-87
    SNR: 36 dB
    RS Uncorrected: 464
    RS Corrected: 135

    Channel: 349
    Signal Strength: 89-91
    SNR: 37 dB
    RS Uncorrected: 453
    RS Corrected: 143

    I will restart the Tivo. This is about 6 outages in the last 4 days. I don't know if Tivo Premiere is robust enough to work with Longview Cable's signal strength. It has gone long stretches with no outages, but then will have clusters of failures like this.
     
  17. Jul 11, 2012 #77 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    This sounds different from what I am experiencing. My recorded shows would play, if they were recorded before an outage occurred.
     
  18. Jul 11, 2012 #78 of 591
    MC Hammer

    MC Hammer New Member

    177
    0
    Jul 28, 2011
    Hmm, thats almost exactly what my boxes read and I have no issues. Maybe contact TiVo for a replacement? Could be the box is going bad.
     
  19. Jul 11, 2012 #79 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I thought so too. Tivo support saw my posts and have offered to replace the unit.
     
  20. Jul 11, 2012 #80 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I lost all channels again this morning. So 6 times in 4 days. I decided to try something before calling Longview Cable support and Tivo support. I have 2 coax cables coming in from the outside box. I'm sure there is a splitter outside for the 2 lines, but thought I would give my idea a try. One line was dedicated to my internet connection and the other split 4 ways to my cable TVs in my structured network media cabinet. I powered down my Tivos and my cable modem. I swapped the dedicated line to go to my Tivo Premiere and the split line is going to my other 3 cable TVs and my internet connection. Everything is back up and running. So this eliminates any splits inside the house to the Premiere. What the DVR Diagnostics show now.

    Channel: 348
    Signal Strength: 86-87
    SNR: 36 dB
    RS Uncorrected: 1
    RS Corrected: 1

    Channel: 250
    Signal Strength: 87-89
    SNR: 36-37 dB
    RS Uncorrected: 1
    RS Corrected: 0

    I am going to see if this helps the situation any. Next steps will be to call Longview Cable support and Tivo support if problems persist.
     

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