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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Apr 13, 2012 #41 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Called Tivo support. The young lady walked me through the normal checks. Started recording a channel above 100, went to dvr diagnostics, checked on the cable card, etc. Everything checked out okay. Recommended that next time it happened not to restart the and call Tivo support. Deja vue.

     
  2. Apr 13, 2012 #42 of 591
    Bighouse

    Bighouse 200 Club Member

    1,868
    32
    Sep 3, 2004
    Guerneville, CA
    It seems like there are a lot of TiVo users in Texas and a lot of the "losing channel - reboot" comes from there?!
     
  3. Apr 13, 2012 #43 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    i see i last posted in this thread in january, but i've had the channel loss problem from december to today on two different elites. i've been keeping a log in the 'tivo experience' thread and it's nearly 6 pages long now. there are others posting there as well, and i'd say most of them from texas on time-warner

    /guy
     
  4. Apr 20, 2012 #44 of 591
    mike0908

    mike0908 New Member

    1
    0
    Jul 27, 2011
    Same problem here in South Jersey with Comcast/Tivo Premiere. Premiere "loses" channels between 5 and 8 days. Reset/restart and all channels are back! Been through 12 cablecards over several Comcast visits. Also replaced the original Premiere box (it wouldn't start, no picture, etc. after ~ 8 months). Have a Series 3 and it's been humming along perfectly forever. Think it's a Tivo Premiere (software?) issue.
     
  5. Apr 29, 2012 #45 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    4:45 PM 4/29/2012 -
    Lost all channels again on the Premiere. The Tivo was displaying, "Problem with the signal on this cable channel. Trying again."
    I restarted the Tivo. After restart it is working fine. Noticed that the name of the Tivo series 2 had gone back
    to its default name and no longer was named Guest Bedroom.
     
  6. May 3, 2012 #46 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Tivo displays, "Problem with the signal on this cable channel. Trying again."
    Sometimes it is displaying, "This channel is not authorized. Contact your cable provider for more information." and then it changes to, "Problem with the signal on this cable channel. Trying again."

    Tivo support had me remove cable card and the lower non-scrambled channels came in okay. I put the cable card back in and I started receiving the channels. Tivo support said the cable card was intermittent, to call cable company and get new cable card.
    I will wait and call the cable company when it happens again.
     
  7. May 3, 2012 #47 of 591
    dan6681

    dan6681 New Member

    4
    0
    Apr 1, 2010
    I've started to have the same problem today in Austin with TWC. HD Scrambled channels go out. I restart the TIVO and they all come back. However I'm not having a problem with the non HD channels or HD network channels.
     
  8. May 3, 2012 #48 of 591
    dan6681

    dan6681 New Member

    4
    0
    Apr 1, 2010
    I pulled the USB cable from the tuner, then pulled the power cord, reinserted power cord and I'm back up in running.
     
  9. May 17, 2012 #49 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    It has been 2 weeks and the problem hasn't happened again. I think it is a Tivo software issue and not an intermittent cable card. Maybe something in live sports broadcasts that the software can't handle.
     
  10. May 17, 2012 #50 of 591
    lkinley

    lkinley Member

    45
    0
    Mar 28, 2002
    Poulsbo, WA
    My Premiere, which I've had for 1 1/2 years now, lost all channels sometime over this last weekend. Reboot fixed it. This has never happened before...

    I'm on Comcast and my S3 never had a problem over the same period.
     
  11. May 17, 2012 #51 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    when this happens, you might try pulling the cable card, waiting for a few seconds, then re-inserting the card. this works for me 98% of the time and gets you back and running in 2 minutes vs 12 minutes for a reboot.

    but when tivo gets you playing cable-card roulette with the cable company, it's hard to get off the wheel until the cable company gets tired of playing and cuts you off entirely. although it is possible to hit the double-zero and win the game, the odds are about the same as with real roulette.

    /guy
     
  12. May 20, 2012 #52 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Turned on the TV this morning and all channels were lost. Pulled the cable card and waited a few seconds before reinserting. The channels came back.
    It has been 17 days since the last time it occurred.
     
  13. May 22, 2012 #53 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Got Tivo update yesterday. Software Version: 20.2.1.1-01-2-746.
    Logged into Netflix and watched a show. Interface is an improvement
    over old one. Watched something on YouTube. Not sure about about
    the YouTube interface.
     
  14. May 28, 2012 #54 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    it will be hard to keep up with the uptime for the next few months with the stormy season coming to the area which nearly guarantees power failures at least once a week. i haven't had the channel loss problem for about 3 weeks now, but i've had a power failure at least once a week. if i thought a reboot every week would keep me running i'd happily do that, but alas, the problem is just too random or unexplained to respond to that proactive treatment.

    one thing i've been trying (out of desperation comes magickal thinking), on the theory that there might be signal corruption on certain channels and knowing that for some reason a handful of channels give me the most problems, i've been keeping my tuners set on 4 of the lower or baseband channels whenever i can and they're idle. i have had virtually no problems in the last 3 weeks and usually i have an outage every 2-4 days, but then again, as i said, i've had at least one restart due to power failure per week. i'm still maintaining my log at:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=481894

    /guy
     
  15. May 29, 2012 #55 of 591
    ComputerLover

    ComputerLover New Member

    18
    0
    Apr 5, 2012
    Auburn,WAshi...
    same my tivo premiere elite's problem with channel and no tv guide problem.. sad
     
  16. May 30, 2012 #56 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    We had a thunderstorm early this morning. When I got up all the channels were gone. I pulled the cable card and re-seated. This work for me this time. I will start logging the channels I live the tuners on. I just checked one tuner and it was on channel 306 TNT and that is what I had left it on last night. I was watching the Spurs-Thunder game.
     
  17. Jun 5, 2012 #57 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels tonight. I was watching Netflix. Pulled cablecard and reinserted. Got all
    channels back.
     
  18. Jun 6, 2012 #58 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels at about 5:30 PM CDT. It was recording a Tivo suggestion on TLC channel 323. We were watching the evening news on NBC channel 250. It was displaying on the scrambled channels, "This channel is not authorized. Contact your cable provider for more information." I pulled the cablecard and reinserted. The channels came back. I decided to do a restart. Can't decide whether to call the cable company as Tivo support suggested.
     
  19. Jun 6, 2012 #59 of 591
    aaronwt

    aaronwt UHD Addict

    19,362
    53
    Jan 31, 2002
    Northern...
    You don't have the TiVo connected to a UPS?
     
  20. Jun 6, 2012 #60 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    my ups just died last week and i haven't yet replaced it. i first wanted to run a watt-o-meter to find the current draw and so far it looks like about 85w although that's also the ext drive and i think my cable modem as well.

    /guy
     

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