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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Apr 1, 2013 #381 of 591
    rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    Had a long streak end today and lost signal again. Although my 4 tuner is the only one that completely loses signal until a reboot my 2 tuner Premiere often struggles with signal issues. I have never had an issue with my HD, which is why my oldest DVR is on my primary use TV.
     
  2. Apr 2, 2013 #382 of 591
    XIBM

    XIBM New Member

    72
    0
    Mar 9, 2013
    My XL4 with TA on Charter stopped on 3/26 12:28 but did not recover fully with a soft reboot until I changed a few channels then it started working. On 3/29 it stopped and a soft reboot fixed it but tuners stayed on channels. Tonight 4/1 11:08 it stopped and soft reboot fixed it, all tuners came up on the channel that was recording. I guess I will try to get the fix when I can catch Tivo open...
     
  3. Apr 3, 2013 #383 of 591
    Dr_Diablo

    Dr_Diablo Dr_Diablo

    916
    0
    Nov 23, 2003
    Midwest
    bout three weeks ago my Tivo stopped recording all Season Pass programing...
    Once I noticed this I did a reboot an the problem reslovedd= itself for the time being.... Has done this on three separate periods then it didn't crop up again...
    However I did call BH an had the cable card hit for a repair, only guess that helped... dunno
     
  4. Apr 3, 2013 #384 of 591
    shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    I noticed one of mine had nothing in the to do list.
    A reboot fixed it.
    (This one does not have the losing all channels problem)
     
  5. Apr 3, 2013 #385 of 591
    shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    Another Tivo all tuners error.
    DVR diag thinks everything is fine,
    The error log knows there are errors on the input.

    These errors on the input seem to correspond with the tuner failure.
     

    Attached Files:

  6. Apr 4, 2013 #386 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again. The Premiere was this way when I turned the TV on at
    6:10 AM. Did a restart and all channels came back.
     
  7. Apr 4, 2013 #387 of 591
    mrsean

    mrsean Member

    213
    0
    May 15, 2006
    New Jersey
    How does one get to the error log on a Tivo?
     
  8. Apr 4, 2013 #388 of 591
    MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    Go into the System Information screen and enter "clear clear enter enter 0" and you will see it pop up.
     
  9. Apr 4, 2013 #389 of 591
    moyekj

    moyekj Well-Known Member

    11,142
    31
    Jan 23, 2006
    Mission...
    But be warned if you use an alternate remote address (other than 0) it will reset it to 0.
     
  10. Apr 5, 2013 #390 of 591
    mrsean

    mrsean Member

    213
    0
    May 15, 2006
    New Jersey
    Ok. thanks, guys.
     
  11. Apr 9, 2013 #391 of 591
    fahtas

    fahtas New Member

    11
    0
    Jul 6, 2007
    It happened again this morning. I have fios, 4 tuner premiere. TiVo told me it was a cable card problem so I 2 weeks ago i put in my tivo hd cable card which has worked flawlessly for 2 years. Paired it up and seemed to be ok for 2 weeks until I was watching a recorded program which froze. i went to live tv and I suddenly i wasn't authorized. Pulling cable card didn't work...only pulling plug with reset brought back normal tivo function. Could this be caused by a corrupted recording? Nothing was being recorded when tivo stopped working. Until I reset tivo , I couldn't watch anything .....not even recordings.
     
  12. Apr 9, 2013 #392 of 591
    shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    I think no play back symptom is a different bug, which I ran into again recently. I get no play back on previous recordings and even the background of the old menus is black. Only a reboot fixes this. Youtube also fails to display, this last time.
     
  13. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again last night. We were watching 39 Steps which we had recorded. Did a restart and all channels came back.
    Looked at the logs by doing a doing clear clear enter enter 0 from the System Information screen. During the time the Premiere was experiencing the problem there was page after page of log entries showing found 0 expecting 1, found 2 expecting 3, found 5 expecting 6. Sounds like a pointer in memory is positioned incorrectly.
     
  14. Ziggy86

    Ziggy86 Member

    857
    0
    Jun 22, 2004
    Tivo must know why this is happening, never happened on my S2
     
  15. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I should have requested this long ago. After the Premiere lost all channels last night, I called Tivo billing and asked for free service until they get the problem fixed. I explained I had 1st reported the problem in Sept. 2011. Candace offered me 2 months credit. I asked to speak to a supervisor and was on hold for about 30 minutes. Candace came back and said they could offer 4 months credit. I said okay, if it wasn't fixed in 4 months I would call back and request credit again.
     
  16. XIBM

    XIBM New Member

    72
    0
    Mar 9, 2013
    My P4 XL on Charter with TA and CC quit again while I was out of town. I have started logging the outages which are all fixed with a soft reboot:
    3/26 12:28 PM
    3/29
    4/1 11:08 PM
    4/10 4:14 PM
    4/10 7:55 PM
    4/19 8:31 PM recording stopped
    My lowest signal level during my checks after reboot range from a low of 84 up to 93.
    SNR range from a low of 33 to 37
    Errors are low and not rising.
    I don't think it is hardware as a soft reboot always fixes the problem which I don't believe it cycles the power to the hardware so the hardware should give the same error but it is always fixed after the soft reboot under help.

    I am very disappointed that Tivo has not fixed this.
     
  17. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels while watching a recorded show, The Mentalist. This occurred about 8:30 PM CDT. One tuner was recording a suggestion. I noticed pixilation on the show playing back. I went to live TV and checked several channels. Most channels were black with a little pixilation showing, but not enough to make out a picture. I did the following:
    a) 7-7-7-CLEAR to mark the logs about 8:31 PM CDT
    b) Remove the CableCARD
    c) 7-7-7-CLEAR to mark the logs about 8:32 PM CDT
    d) Reinsert the CableCARD
    e) 7-7-7-CLEAR to mark the logs about 8:32 PM CDT

    Lost all channels again about 8:42 PM while watching a recorded show. Did a restart from the Tivo Help menu. Did a 7-7-7 Clear before I restarted at about 8:43 PM. Did another 7-7-7 clear at 8:48 when Tivo had finished restarting.
     
  18. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    This morning when I got up all channels were lost. It was about 6 AM. I did 7-7-7-CLEAR and restarted the Tivo.
     
  19. May 1, 2013 #399 of 591
    rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    Every single one of my tivos is now screwed up. Did the change the tuning adapter software or something?
     
  20. May 1, 2013 #400 of 591
    moyekj

    moyekj Well-Known Member

    11,142
    31
    Jan 23, 2006
    Mission...
    So this so-called TiVo script that was installed for several people posting in this thread is not the answer after all?
     

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