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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Nov 3, 2011 #21 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I also suspect it is a problem with the Tivo software. It could also be a cablecard issue. What brand of cablecard do you have? I have a Motorola.
     
  2. Nov 3, 2011 #22 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I am averaging about once a week for losing all channels. A reboot has worked for me. What brand cablecard do you have? I have a Motorola.
     
  3. Nov 3, 2011 #23 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    This morning I got up and the replacement Tivo had lost cable channels 301-349. These are the scrambled channels. Channels 235-267 were pixelating. I restarted and everything was working properly.

    It could be a Tivo software issue like diamar suspects. My Series 2 is working fine in another room and worked fine for a 1 1/2 years in the spot I now have the Premiere.
    I got the replacement Tivo working with the cablecard Monday before noon. If it happens again I will call Longview Cable and ask them to replace the Motorola cablecard.

    Does anyone have a cron job to restart their Tivo?
     
  4. Nov 15, 2011 #24 of 591
    ronneva

    ronneva New Member

    1
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    Nov 15, 2011
    I too have just experienced the problem of losing all channels and had to reset the box to reconnect.
    I am TW with a motorola card.
     
  5. Nov 16, 2011 #25 of 591
    diamar

    diamar New Member

    69
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    Oct 1, 2002
    Seattle, WA
    So I have had no issues at all lately, and the only thing that's changed is that I've stopped buying video on Amazon (I used to have some season passes). I think it was triggered every time I used my PC to specify delivery to my TiVo. Hardly scientific, but that's my best guess at this point.
     
  6. Nov 16, 2011 #26 of 591
    martynl

    martynl New Member

    17
    0
    Oct 31, 2001
    Seattle,...
    Latest update for me
    - cable company replaced cable card
    --- still losing channels daily
    - Tivo suggests 'clear and delete everything' (done yesterday)
    --- channels lost again today

    For me, rebooting does not resolve the issue generally.

    Next steps, I will be asking for a replacement box. Clearly not a cablecard issue.

    I have a motorola card for those who wanted to know.

    Martyn
     
  7. Nov 16, 2011 #27 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I haven't had an issue with losing channels since November 3rd. During that time I haven't used Netflix or HuluPlus. I don't know if using the streaming services could have caused the lose of channels. When I use them again, I will see what happens.
     
  8. Dec 1, 2011 #28 of 591
    Bender1234

    Bender1234 New Member

    1
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    Nov 30, 2011
    Broadstripe in Seattle has been out twice. Seems to go out when changing channels. This time was weird though as the channel I changed from remained available and broadcasting even though the cable card diag screen said that I had 0 tuners and needed to call my cable company to pair the device.
     
  9. Dec 1, 2011 #29 of 591
    chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
  10. Dec 5, 2011 #30 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    This morning most of the channels were not there or were pixelating.
    I restarted Tivo and could receive all the channels except for ESPN,
    Channel 18 standard def and channel 348 high def. Checked my Series 2
    Tivo and it was working okay. Checked our other HD set and couldn't
    get the standard def ESPN. The coax is plugged directly into this TV.
    About mid-morning I was able to get ESPN channels on all the TVs. Longview
    Cable may have been doing something with ESPN. Even if the cable company is
    doing something with the cable lineup the Tivo software should be able
    to handle it. It also has been raining for 2 days with over 2 inches of rain. Maybe
    the weather is causing some issue.
     
  11. Dec 5, 2011 #31 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again at 8:26 PM central time. Tivo quit recording American Pickers and The Closer. Also didn't record Hawaii 5-0 and Rizzoli and Isles. Ugh!!!
     
  12. Dec 16, 2011 #32 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Got the 14.9.2.2 update early this morning. Had a message that Program Guide data had run out. I haven't had many problems lately.
     
  13. Dec 16, 2011 #33 of 591
    tomhorsley

    tomhorsley Active Member

    1,172
    4
    Jul 22, 2010
    Interesting, I had the same program guide data message, so I just took a look at system info and I also now have 14.9.2.2. I wonder why guide data running out seems to be a side effect of getting the new release?
     
  14. Dec 17, 2011 #34 of 591
    aaronwt

    aaronwt UHD Addict

    19,184
    25
    Jan 31, 2002
    Northern...
    I just had this happen to the premiere(1TB upgrade) I have in my bedroom. I have no idea what caused it, but all channels, OTA and cable, had a black screen. but if I checked the signal strength it was fine, but still no picture. A reboot fixed it, but I have no idea what caused it. I don't use this TiVo very often so it could have been like this for a few days.
     
  15. Dec 21, 2011 #35 of 591
    L David Matheny

    L David Matheny Active Member

    1,589
    2
    Jan 29, 2011
    SE Ohio
    I got the "Program info has run out!" message Saturday. Apparently that's when my Premiere rebooted itself to install 14.9.2.2, but unfortunately I wasn't there to see it. The guide looked fine when I checked it later, and I haven't found any missing recordings, so I guess the problem was fixed by the next scheduled VCM connection.
     
  16. Dec 22, 2011 #36 of 591
    sbiller

    sbiller Active Member

    1,915
    0
    May 10, 2002
    Tampa, FL
    Same thing happened on my Elite this morning. A reboot corrected the problem.
     
  17. Jan 20, 2012 #37 of 591
    martynl

    martynl New Member

    17
    0
    Oct 31, 2001
    Seattle,...
    Thought I might add a final update on this issue for me. [See my earlier coments for previous details]

    I got my Premiere Elite in September last year, and saw lost-all-channels every day for about 3 months. It was for a long period unclear whether the problem was the tivo, the cablecard, the quality of the cable signal or some other factor.

    All through this period my 6 year old Tivo Series 3 was successfully working with almost no problems with the same cable signal. [This tivo had a long-term history of pixellation whose source was unknown].

    Problem fixes tried
    - clear and reset tivo
    - re-pair cable cards
    - switch cable cards
    - cable company recable from wall to tivo
    - return and replace premiere elite
    - cable company investigate signal quality at their end

    After all of this, tivo was convinced that the problem was with the cable signal. In particular, we saw especially high values of RS Uncorrected in the Tivo diagnostics, which tivo insisted was the cause of the problem.

    By contrast Broadstripe (the cable company) insisted that the signal was fine and that they could detect no signal issues at all with any of their devices. They were somewhat cooperative and turned up for several no-charge service appointments, but never called back when they said they would and there was no improvement in service. They also claimed that cablecards were bad, out of production and that they were 'unable to order any more'. In the end we had ~6 service calls with Broadstripe and I had to stay home many days to make no progress.

    So finally I took the nuclear option and switched cable companies. Luckily our condo building has two cable providers, so I was easily able to switch to Comcast.

    Since the switch to comcast, we have had both perfect video (no pixellation on either tivo). However, ouir RS Uncorrected values are still very high (even higher than before). So even if this is really an indication of video quality problems, it's clear that this was not the root of our problem.

    My belief after all of this is that the problem was actually with the broadstripe cable cards being unstable/unreliable. We only tried 2 Broadstripe cards and that made me rule out cablecard problems, but I think I was too quick to rule that out. The other possibility is that Comcast's head unit is of higher quality than Broadstripe.

    Either way, for slightly more cost we got many more HD channels and finally solved our 3 month Elite nightmare. So well worth it.

    Martyn
     
  18. Jan 20, 2012 #38 of 591
    gteague

    gteague golftango

    520
    0
    Apr 1, 2007
    dfw (euless)
    i didn't realize this thread was here. i've started a log of my similar problems with a new elite. time-warner has been here 3 times and assured me that the signal is good. i was getting los (loss of signal/sync) every 18-48 hours until i changed out the cable card yesterday and now my channels are going out every two hours. it is infuriating to put it mildly. my s3 unit which died was working perfectly with two cable cards and the tuning adaptor and the elite won't work with exactly the same setup.

    /guy
     
  19. Jan 21, 2012 #39 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I haven't had a problem with the Tivo Premiere since 12/24/2011. Since the update to
    14.9.2.2, which I got on 12/16/2011, I only had this one incident.
     
  20. Apr 13, 2012 #40 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    I started losing channels again on Wednesday, 4/11/2012. I will call Tivo about the problem this afternoon. Following is my log of what has happened.

    6:49 AM 4/11/2012 -
    Tivo was frozen on channel 250. Said lost signal trying again. I tried 7 channels and it said this
    on every channel. Restarted Tivo and it worked fine. Haven't had a problem in a long time.
    Later in the morning there was a message about a change in the channel lineup. Two channels
    had moved. At 9 PM the Tivo restarted when I selected CSI Miami to play.

    11:03 AM 4/12/2012 -
    This morning about 7:40 AM Tivo displayed, "Problem with the signal on this cable channel. Trying again."
    This was on all channels. Restarted and everything was working okay. Under System Information
    Software Version: 20.2-01-2-746
    DVR Name: <Name this DVR on www.tivo.com> This is fishy. I have had it named sinced I got it in Sept. 2011.

    10:16 AM 4/13/2012
    About 5:40 AM Tivo displayed, said, "This channel is not authorized. Contact your cable
    provider for more information." This was on all the scrambled channels. The other channels displayed,
    "Problem with the signal on this cable channel. Trying again." Restarted Tivo and could get all
    channels again.
     

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