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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. Mar 6, 2013 #321 of 591
    jbiggs19

    jbiggs19 New Member

    10
    0
    Jan 31, 2007
    Has anyone had problems with losing ABC? Not getting "signal lost" on that channel but an authorization error. Very strange and happened to other Tivo users I know. Same exact channel and error message, totally unrelated account wise etc.
     
  2. Mar 6, 2013 #322 of 591
    Dago Red

    Dago Red Member

    280
    1
    Oct 22, 2002
    Parsippany, NJ
    Another data point:

    Lost all channels this morning on my 2-tuner Premiere. I was not able to play back any recorded shows, nor watch live TV. Only a reboot brought everything back to normal.

    This is the fourth time this has happened in the past 8 months. I've sent PM's each time, but haven't heard anything back from Tivo.

    I'm on Verizon FiOS, no tuning adapter, and no channel updates.

    At least I was home this time so as not to miss any recordings.
     
  3. Mar 6, 2013 #323 of 591
    chrispitude

    chrispitude New Member

    518
    0
    Apr 23, 2005
    I've had random "You are not authorized..." messages from time to time. I'm using a 2-tuner Premiere with RCN (no TA).
     
  4. Mar 7, 2013 #324 of 591
    sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Not with ABC. I usually get it with CNBC and MSNBC early in the morning a couple of times a week. Also when I lose all channels I get the message with the HD Channels.
     
  5. Mar 7, 2013 #325 of 591
    jmbach

    jmbach der Neuerer

    1,549
    9
    Jan 1, 2009
    I do not have these issues yet but I have a thought. While this issue is happening (for those that it happens while watching live) call the cable tech support and ask them to send a "hit" to the CableCARD and see if the issue resolves.
     
  6. Mar 7, 2013 #326 of 591
    rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    I think the tuners are just ultra, ultra sensitive; you have to have an extremely pure signal for the series 4 to work.
     
  7. Mar 7, 2013 #327 of 591
    BladeZ

    BladeZ New Member

    28
    0
    Mar 18, 2008
    It's happening over and over for me tonight, cablecard reset and tivo reboot not helping. I found out that my wife was streaming a show to another premier but we do that so often i'm not sure it's the cause.
     
  8. Mar 8, 2013 #328 of 591
    shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ

    Did you try to reboot by pulling the power?
    My last failure did not work with card reseat, or soft reboot,
    but needed to pull the power from the wall to get the unit to
    function properly.
     
  9. Mar 8, 2013 #329 of 591
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    My XL4 had the tuning problem and micro blocking last week. Shortly after moving it to a permanent location.
    Tuning problem affected channels in the upper 400 range of Time Warner in Torrance,CA; micro blocking affected network channels in lower 400 range.
    (noticed ch strength on blocking channels was below 75, good channels were above 80, non tuning ch zero; go figure)
    Replacing the RG6 cable that feeds the XL4 has fixed the problem.
    Now all channels report above 80 on the TiVo ch strength meter.
    Note: the cable, I replaced, was indoors and both ends were terminated by a Time Warner installer, on site, about 12 years ago.

    Never assume the cabling or connections are good without substituting a known good cable.
     
  10. Mar 9, 2013 #330 of 591
    XIBM

    XIBM New Member

    72
    0
    Mar 9, 2013
    I get a failure like you describe for all cable card menu screens. I am in Gainesville GA on Charter Cable with Motorola TA and CC. My XL4 that I received in 1/5/2013 looses contact with the cable card about once a week. I often play a music channel for several hours and it just quits and all tuners are black or not authorized usually on different channels and recordings in progress are partical. My signal typically is 85-92 with snr 34-36. The CC has a snr of more 38-40. CC firmware 613. Software reset usually brings everythin back. I have unplugged CC to fix a few times but read it was not good so now only do software reset.
     
  11. Bierboy

    Bierboy Seasoned gas passer

    12,344
    0
    Jun 12, 2004
    Quad Sillies
    I agree with this. I've had random "signal lost..." messages from time to time since I got my XL4 in December. But the channel returns usually pretty quickly...
     
  12. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ
    I have multiple Pr and Pr4 Tivos.
    In the past few days they have all been hit with the Signal Lost bug on all channels.

    I can restore service by restarting the Tivo.

    I know that FIOS is redoing their channel lineup / frequency map so this leads me to believe that the bug is related to the Pr and Pr4 not handling the change properly. My TivoHD has no problems with these changes.
     
  13. tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
    Either that, or the cable company needs to tell their boxes different stuff than they tell the TiVo, but they never bother to tell the TiVo anything... (I too see this when comcast fools around with their channel lineups).
     
  14. mrsean

    mrsean Member

    213
    0
    May 15, 2006
    New Jersey
    Guess what, guys... It happened again tonight. This is the third time I can say the pixelation that leads to blank recordings happens to my Tivo on Sundays before 8pm. This also happen to be the night were I have the most shows set to record.

    This time decided to check the Tivo at 7:55 pm to make sure there would be no issue with my recordings starting at 8pm. Sure enough the was screen was all blocky. I then pulled the cablecard and then the screen immediately cleared up. Next, I put the cc back in and about a minute later in the cablecard screen popped up asking me to insert it even though it was currently snug in the slot. So I reseat it and then normal TV came back. I though thing were fine and my 8pm shows were starting to record so I took my attention away from the Tivo a bit to maker dinner.

    About 20 mins. later I started up The Amazing Race from My Shows. Everything was good for the first half hour, but afterwards the pixelation returned on the recording. I immediately regretted not doing a proper restart of Tivo when I first noticed the problem. So I did a formal restart and now everything seems fine again.

    From what I can tell, this is a software issue. Why is it that my Tivo gets scared every other Sunday when it knows that it has to record 3-4 shows within a 3 hour period and starts pixelating? I record shows 6 days a week so why is only Sunday evening so threatening?

    I'm really getting tried of Tivo ignoring this problem. I am going to call Tivo support tomorrow since I did not call tonight. Does anyone know if Tivo support is around at 8pm EST on Sundays?
     
  15. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    I wonder how long it will be before someone posts here about there being a fix for this. People will start talking about a spring update soon. I'd love to dust off my Tivo's and put them to good use again.
     
  16. XIBM

    XIBM New Member

    72
    0
    Mar 9, 2013
    It is a shame that we can not count on the latest Tivo XL4 to record and play TV shows.
     
  17. rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    Not claiming a fix, but I have fixed my own situation by having the cable guys come out and remove splitters through the house. I also removed the signal amp (have tried that many times with attenuators to no avail). And I have had a rock solid signal for several months now. I never went more than a week before.
     
  18. XIBM

    XIBM New Member

    72
    0
    Mar 9, 2013
    What was your signal level and SNR before and after?
     
  19. mrsean

    mrsean Member

    213
    0
    May 15, 2006
    New Jersey
    If I can successfully predict when this problem is going to occur within a 14 day period, then this cannot be a signal, cable or hardware issue IMO. I'm curious. Did everyone who experienced this problem have more than 2 shows scheduled to record in a single night? I record 3-5 shows on Sunday nights and I am getting the pixelation and blank recordings every other Sunday.

    Tivo says that this issue is affecting a small amount of owners. I'm going to see if I can set up a poll to see how many people here have seen this problem.
     
  20. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Updated my Tivo problem ticket with the following:
    Lost signal to all channels again. I was watching the NCAA tournament games, switching between 3 games that were airing. The Tivo was recording a suggestion on espn2. I had just switched channels and the picture froze. I tried other channels and there was just a black background with no picture and not authorized being displayed. I did 7-7-7 clear and pulled the cable card. I did 7-7-7 clear and inserted the cable card. After the tuner signals came back I did 7-7-7 clear again. This all happened about 2:26 PM CDT.
     

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