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Losing all channels - Tivo Premiere

Discussion in 'TiVo Premiere DVRs' started by sldavis1952, Oct 4, 2011.

  1. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    Lost all channels again tonight. HD channels were black and Tivo displayed Problem with signal... trying again.
    The SD channels were black. Restarted the Tivo. Worked for a couple of minutes and then lost all channels again.
    Reseated cable card and it started working again.
     
  2. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    The Premiere had lost all channels again this morning. I removed cable card and reinserted and it is now working. Tivo support had asked me to do 7-7-7 clear to mark logs before and after removing and inserting the cable card. I pm'ed tivo support Jessica this information.
     
  3. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Man, that sucks. Starting to sound like your Elite has a hardware issue, I haven't had this happen since the 20.2.2 updates. Probably will now that I posted.
     
  4. BladeZ

    BladeZ New Member

    28
    0
    Mar 18, 2008
    I am also having this problem. I have 3 Premieres in the house, only the XL4 exhibits the problems. All channels dark, TiVo will record blank shows, etc. I do a soft reset and all is well. It has only started happening in past 6 weeks (coincide with latest software rev?). I am on FIOS in long island...
     
  5. Ziggy86

    Ziggy86 Member

    857
    0
    Jun 22, 2004
    Me too, I live in Queens NY and also use FIOS.
     
  6. Bierboy

    Bierboy Seasoned gas passer

    12,344
    0
    Jun 12, 2004
    Quad Sillies
  7. Distortedloop

    Distortedloop Member

    85
    0
    Dec 5, 2007
    San...
    Sesame thing here on my Premiere XL the last few days. All channels un-viewable until a reboot of the TiVo. One time I noticed a new message on the reboot that 5 channels had been deleted from my lineup. This is FIOS in Los Angeles.
     
  8. Jan 1, 2013 #208 of 591
    moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    Had a lineup change message yesterday and, guess what, lost all channels again today on my Elite. Coincidence? Most certainly not. Looks like 20.2.2 + TA + channel lineup change = trouble. Guess I'll just have to try and remember to reboot my Series 4 units after every lineup change just to be sure.
     
  9. Jan 2, 2013 #209 of 591
    Distortedloop

    Distortedloop Member

    85
    0
    Dec 5, 2007
    San...
    My Series 3 has started acting up now, too. I don't watch it often, but two self-reboots last night, followed by a channel deletion message received on the reboot.
     
  10. Jan 5, 2013 #210 of 591
    moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    Sigh. My Elite again lost ability to decrypt any encrypted channels. Only unencrypted channels would tune. Had to reboot it yet again to fix it. Meanwhile my 2 tuner Premiere has been fine. These 4 tuners units just are not at all reliable from my experience so far - the tuners are inferior to the 2 tuner units.
     
  11. Jan 5, 2013 #211 of 591
    bfaz18

    bfaz18 New Member

    12
    0
    Feb 10, 2003
    Tucson, AZ
    After a lineup change, but there have been other updates in which it hasn,t
    Occurred. My 2 HDs were not affected.
     
  12. Jan 5, 2013 #212 of 591
    moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    I think it only happens when there's a frequency change such as a new and/or deleted channel, not just channel renaming or channel # change. Some frequency changes can happen without any channel lineup changes which is why even without a channel change message this problem can hit you.
     
  13. Jan 7, 2013 #213 of 591
    bfaz18

    bfaz18 New Member

    12
    0
    Feb 10, 2003
    Tucson, AZ
    Yes, in this case there was a lineup change. Today, there was a symptom on my non- cable card premiere which has lifetime. Instead of losing channels, I was greeted with a message that it hadn't been activated, even though it had last contacted TIVO earlier that day. After I initiated another connection to TIVO, it went back to normal. My HDs are still unaffected.
     
  14. Jan 7, 2013 #214 of 591
    dkraft

    dkraft New Member

    124
    0
    Dec 20, 2004
    Lost channels. Comcast cable Naples Florida. Restarted TiVo. Took about 10 minutes for channels to start being authorized. There were no new channels added.
     
  15. sldavis1952

    sldavis1952 New Member

    121
    0
    Feb 16, 2009
    Longview, TX
    10:30 AM 1/10/2013 -
    Lost internet and all cable tv today. Was about to call cable company and looked outside. Two houses
    down was a cable tech guy working on an external cable box. He said he was replacing a module that
    had gone bad and that cable and internet would be back on soon. I wonder if this is what has caused
    the intermittent outages on my Premiere. I will wait and see. Still the Tivo software should be
    robust enough to recover without a restart of the Tivo or reseating the cable card.
     
  16. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    What is Tivo's position on this? Although I have seen this issue over random and sporadic intervals, I just experienced total loss of tuners on my XL4 twice in one day.

    Is anyone at Tivo even working on this issue?

    And how is this going to affect Mini sales? Remember this is the platform on which Minis will be totally dependent. Don't bother reserving a tuner for a Mini--none of the tuners will probably work!
     
  17. shamilian

    shamilian Member

    442
    0
    Mar 26, 2003
    NJ

    They were researching this months ago.
    No word from them.
     
  18. MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    I had wondered that since January 2012 :rolleyes:
     
  19. rogmatic

    rogmatic New Member

    177
    0
    Sep 17, 2009
    Guys, I have given up on fixing this. I pulled the tuning adapter off my elite and am using it as a bedroom unit. At this point, I am just going to wait and see if the next generation unit is compelling and fixes this. If not, then I am probably done with Tivo and will move on to some other solution - maybe satellite based.
     
  20. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Lost both tuners (black screen-showing paused w/ no green progress bar) on my 2 Tuner Premiere tonight. Everything was fine until 7pm when both tuners changed channels and started to record. Both channels were Local HDs non-SDV channels.

    I wish I had looked at the DVR Diagnostics before rebooting, but I did not. Haven't had this happen in a while.

    The TiVo said the Tuning Adapter was not connected, TA light was steady, SDV channels would not tune, so I rebooted the TA also.
    No Line-up changes though.
     

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