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Discussion in 'TiVo Mini' started by bunjicat, Sep 19, 2013.
My Premiere, Roamio, and Mini all are requiring a re log in this week as well. GRRRRRRR
I just opened a support ticket. I recommend everyone do the same.
Do you mean that you sent them an e-mail, or is there another specific process? I'll definitely do that. So annoying. I can only imagine when it happens when I am not home and the kids want to watch Netflix. My wife is going to curse me and the Tivo.
Login to the TiVo's website. Click on the support page. open up a support ticket
Hmmmm. I must be in the wrong place. I'm logged in, but after clicking on Support, all I see is the options: Chat with an agent; Phone support; and Email a question. If I go to "My Support", the only option seems to be e-mail.
Sorry. Select Email a question on the contact support page.
Happened again yesterday on one of my Mini units. Just opened a ticket with TiVO.
Better then the response I got last year which was "we know nothing". Got a reply also,
Thank you for contacting TiVo Customer Support. I would be glad to help you.
Thank you for sharing your issue with us; we've logged your report in our system. While we do not have an estimated time for resolution, when a software update containing a solution is available, your TiVo device will receive it automatically. You do not need to take any additional steps to receive the software update.
This is a Netflix issue so TiVo will be of no help. When you have Netflix registered on more than one device, and especially when streaming to more than one user, Netflix will occasionally have you re-login to reauthorize. It's Netflix making sure you aren't using someone else's credentials. I've also seen this when Netflix app is updated.
Though I would say 3 times in a week is crazy.
Had several Rokus and an Xbox and never had to login more then once.
On another note had to login in again on the Roamio this morning. It was for a good reason. I got the spring update. Logging into to Netflix they added some buttons on on the virtual keyboard. They added "@gmail.com" "@yahoo.com" and "@hotmail.com". So if you have any of these email address the pain just got a little less. Now if they remove the asterisks when typing the password I might be able to live with it.
I have several devices also and don't have re-login problems. I wonder if the issue is having devices with different external IP address? In the typical house setup, all the devices within the house will appear to have the same IP address (NAT remapping), but if you access Netflix from a different external IP address (eg, a different house), perhaps Netflix thinks it needs to check?
Could this be happening for you folks that need to constantly re-login?
Netflix only allows two streams at once. When I attempt to stream on a third it throws an error. Doesn't prohibit the login process.
All this needs is a simple "cookie" process. Like when I login on my computer and you check the "Remember me on this computer" check box. Unless you delete your cookies you can frequently go back to the site with out logging in. This is not complicated. Also, each tivo device has a unique netflix (or tivo. not sure here) generated esn number. Its persistent and does not change. Why can't Netflix database these id's under my user account (like amazon does with VOD) eliminating the login process all together? A lot of questions with no answers.
I don't have the issue. I'll access Netflix from my GFs house and I don't normally get a login screen. Plus my IP address at home will sometimes change several times a month. That doesn't in cause any login issues either.