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Letter from Comcast RE: SDV

Discussion in 'TiVo Coffee House - TiVo Discussion' started by jtmal0723, Oct 4, 2008.

  1. mikeyts

    mikeyts Stream Warrior

    2,390
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    Jul 10, 2004
    San Diego,...
    The way that Comcast has things set up, anyone using CableCARDs could get one of these things and they'll only work with TiVos. I'll bet that one reason why TWC is requiring a truck roll is to make sure that you actually have a TiVo.
     
  2. jtmal0723

    jtmal0723 New Member

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    Aug 6, 2008
    Pennsauken,...
  3. rv65

    rv65 New Member

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    Aug 30, 2008
  4. morac

    morac Cat God

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    Mar 14, 2003
    NJ
    When you call the 1800 number you are just as likely to end up speaking to someone in a call center in Florida or Texas or some other state as you are to one in NJ. Comcast doesn't care where you are calling from.
     
  5. djones18

    djones18 New Member

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    Jan 6, 2006
    Alexandria, VA
    JTMAL0723:

    Congratulations and thanks for taking the time to post your results. You are literally the first person in the U.S. who has received a TA to respond in the TIVO forum. The thirst for information on this subject is immense and you will be bombarded with questions as thousands of us wait for the TA to be offered by our cable company. We request your patience and indulgence.

    Discussion, debate and speculation has been raging for more than a year in the TIVO Community over when and how this TA would be implemented and distributed. We're finally getting some hard facts. I look forward to your continued postings on how this TA is working out on your system. .

    Suggestion to Forum Administrator: Now that the Tuning Adapter is finally being deployed, a single Sticky Thread dedicated to TA deployment and implementation should be started as I count at least three long threads in two forums which directly cover this issue.

    Cheers.

    D Jones
    TIVO owner from day one.
     
  6. Budget_HT

    Budget_HT Heavy User (of TiVo)

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    Jan 2, 2001
    Renton, WA
    My understanding is that 1-800-COMCAST is set up to deliver calls geographically to the closest call center having agents available to take calls.

    When we call 1-800-COMCAST from here (near Seattle) we almost always reach one of two call centers in the Seattle metro area. When my son calls from Vancouver, WA, (near Portland, OR) he usually reaches a call center in Beaverton, OR (also near Portland).

    I would expect this call routing approach would be nation-wide, but I could be wrong.
     
  7. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    That could be possible in your area and it was true in my area a few years ago, but now calls in my area are just randomly routed since all the call centers have access to your info.

    For example, there is a call center in Voorhees, NJ which is approximately 10 to 15 miles away from where I live. Years ago when I called the 1800 number I used to get directed there or to Canada if it was late at night. Now when I call I usually end up talking to someone in the Florida or Texas call center. Every now and then I end up talking to someone in Voorhees, but it is a rare occurrence.

    There's still no way to actually talk to someone in my local office other than driving there.
     
  8. Hystyk28

    Hystyk28 New Member

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    Sep 11, 2005
    I picked mine up earlier this week in NJ and I have a green blinking light which says I may have a problem with the TA. Go figure. If they haven't thrown the switch yet, could the TA not be ready to actually work?
     
  9. jtmal0723

    jtmal0723 New Member

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    Aug 6, 2008
    Pennsauken,...
    Once you power on and plug in the adapter, you gotta reboot the TiVo. If the light is still blinking, call Comcast to have another signal sent to your house. If that doesn't work, they didn't properly add the adapter to your account and it's not authorized to work for you. You may have to take it to comcast to get it paired to your account or have a truckroll come out to do so...

    I had the same problem until I rebooted the TiVo, the green light went solid once I did. It usually means it's looking for communication from the UDCP enabled device.
     
  10. QZ1

    QZ1 New Member

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    Mar 24, 2003
    S.E. PA
    There isn't? How about calling the local Comcast phone number?
     
  11. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    In my area calling that number automatically redirects to the 1800 number.

    There are "secret" numbers you can call to reach local techs and I know a few of them, but unless they are expecting your call they won't answer.
     
  12. jtmal0723

    jtmal0723 New Member

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    Aug 6, 2008
    Pennsauken,...
    In my area, Calling the old Garden State Cable number brings up my local office, the 1800 number brings up the national center.
     
  13. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    While both the tuning adapter and the cable cards provide channel maps, only the cable cards can decrypt encrypted channels (pretty much anything beyond basic service).
     
  14. jlb

    jlb NCC-1701-D

    8,155
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    Dec 13, 2001
    Newburyport, MA
    This helps some people like me. I am just on Comcast's lifeline service for $10/mo. I have my M cable card just so I can get guide data. Now, for me, the TA doesn't add much of anything since my M card is free. But if I had to pay $5/mo or more for the card, I would want a TA. So, sure, maybe they roll a truck to verify you have a TiVo or even CCs, but once that is done and all is set up, why couldn't you just return the CCs and have them removed from your account?
     
  15. mikeyts

    mikeyts Stream Warrior

    2,390
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    Jul 10, 2004
    San Diego,...
    If I were a cable provider, I'd link having a TA with having one or more CableCARDs, and if you returned your CC's, I'd ask for the TA back and wouldn't accept return of the CableCARD(s) without it. Hell, I'd insist that you actually subscribe to switched channels to be issued a TA and remain subscribed in order to keep it--no one with lifeline basic would get one. The cable providers aren't charity organizations; they may be distributing TAs at no charge, but they're doing it to make money. They're pissing off TiVo-using subs who are losing access to extra-cost subscription channels and they're distributing these things out as a courtesy to keep those customer's business.

    It's worth a try, though. Cable providers aren't the most organized service organizations and some (or all :)) of them might not figure out all of the angles.
     
  16. angel35

    angel35 New Member

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    Nov 5, 2004
    NEW YORK CITY
    Cisco makes cable boxs. they are 8550, 8552,8450 I think TWC will have them soon???
     
  17. mikeyts

    mikeyts Stream Warrior

    2,390
    2
    Jul 10, 2004
    San Diego,...
    The division of Cisco which used to be SA makes those boxes, as part of the continuing "Explorer" line of a cable subscriber set top boxes. I'm fairly certain that TWC isn't going to get into the equipment manufacturing business (unless you have a pointer to some information that I've missed).

    The market for STBs is going to bust wide open with the advent of <tru2way> compliant products. Companies like Panasonic and Sony, who've been trying unsuccessfully for years to bust the SA/Moto duopoly on cable set tops, are finally going to get some play.
     
  18. ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004
    yep, and to heck with their boxes, I hope to be able to get a flat panel TV with tru2way and networking features for other media.
    Use that in conjunction with my TiVo HD or series 4 and all is good
     
  19. husky55

    husky55 Member

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    Feb 2, 2008
    Madison, CT
    Did anybody from CT receive this letter? I did not not.
     
  20. jlb

    jlb NCC-1701-D

    8,155
    10
    Dec 13, 2001
    Newburyport, MA
    Let me ask the folks here this........

    If I tune direct on my TV, I can receive CMT as part of my lifeline package. When I try to tune with the TiVo (by entering the channel #) regardless of if I have checked the channel on the "channels I receive", I cannot receive CMT.

    Does this mean they are using SDV on CMT? If it wasn't SDV and it was "encrypted", I would at least see snow, or some other interference, right? I get nothing on CMT (22).

    If it is in fact SDV, I may actually seek out a TA as I would like to be able to receive CMT for nothing else but the Crossroads programs.
     

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