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Discussion in 'TiVo Series3 HDTV DVRs' started by edge64, Feb 1, 2007.
Huntsville update here: http://www.tivocommunity.com/tivo-vb/showthread.php?t=316324&page=2
Don't know if this is relevant or not...but a Knology rep working on my cable modem this morning told me that Knology now has M-type cable cards which (he says) means only ONE card is necessary. Anyone have dealings or experience with this? BTW...I'm in Montgomery, AL if that makes any difference.
Well I guess that is a good thing for the TivoHD users but my understanding those M cards will not work in the Series 3 as far as only needing one card for the two tuners. I am also in Montgomery, but I have the Series 3 so I guess I will have to continue to pay their crazy rate for 2 cards. Did he happen to mention if there was a price difference between the two types of cards?
Sorry for the late reply...9 months...LOL.
I'm completely bumfuzzled by Knology and other cable companies and TiVo. Even so...I'm just about ready to roll the dice and try out the new TiVo HD XL unless I get word from someone that Knology just will not work with it. I've been using the Knology Scientific Atlanta DVR for over a year now and I absolutely hate it. After having used the TiVo Series 2 machine for so long, the Knology DVR is like using a dinosaur...but it was my only option at the time after reading how much trouble others were having getting a Series 3 TiVo box to work. I'll post again IF I either buy the TiVo HD XL machine and it works OR I find some compelling reason not to buy it because Knology isn't compatible with it (although I believe the FCC says it has to be?)
If anyone else has had luck using Knology cable cards or an M card with TiVo...please post!
I have Knology in Huntsville, AL, have a TiVo HD, and a single M-card; I haven't had any problems.
Well...I promised I'd post as soon as I had some news around the Montgomery area, so here it is:
I've had success with TiVo and an M-type (multistream) cable card. There were a few bumps in the road but nothing terribly major. Here's the series of events and outcomes....
1. Got my new TiVo HD XL DVR in.
2. Followed the TiVo instructions and went ahead and hooked it up to my house cable and wireless internet so I could take care of getting it authorized and have all the TiVo programming installed before the cable guy arrived. By the way, wireless internet is the way to go, BUT you can still get everything done by hooking your TiVo into a regular house phone line.
3. Prior to #2, I called Knology to schedule a service call. It usually takes them 3-5 days before they can come out and this time was no exception. Told them I needed either one M-card or 2 cable cards. Having done a little research, I already knew that in Montgomery, they had switched exclusively to M-cards.
Of course...as usual with Knology CSRs, the woman on the other end of the phone tried to tell me that I would no longer be able to get HD programming. Without telling her in so many words that she was full of BS, I told her that I wished to continue getting Knology's HD Digital package and that the cable card would make no difference in my ability to get those channels. DON'T LET THEM CONVINCE YOU OTHERWISE!!! The ONLY thing you won't be able to get if you go with a cable card is Pay-per-view programming. You can still get all the HD channels, HBO, Skinemax, etc.
4. 2 installers from Knology dropped by within 30 minutes of the expiration time of my appointment with them. I had been promised a 10am to noon slot. They came at 1130.
Both guys were very friendly and helpful. They plugged the cable card in and started the setup process.
Unfortunately, that's when things took a detour. My TiVo box seemed to take forever (almost 20 minutes) after they called for the card authorization and finally put up a "I give up" message. The Knology guys were suggesting that it was a problem with the TiVo box and that their equipment was working properly. They were right. However, I suggested, unplugging the box and doing a power cycle (turning it off and then back on again. Clears up 99.9 percent of all technology-related problems). When the power came back on, there was a message from TiVo that it would take an hour or possibly more to do a service update. Arrrgh. The Knology guys said they had to get to another appointment but that the box would probably work right if it were going to do so once the update was finished. Made sense so I saw them out the door.
As Murphy's Law would have it, 5 minutes after they left, the update completed and the box acted like the cable card had just been put in and it needed an authorization. Arrrgh. Well...I called Knology and made the awful mistake of mentioning the word "TiVo" and that I was having problems. For 20 minutes, the CSR did everything in her power to convince me that the problem was not on Knology's end and that I needed to call TiVo for help. I tried and tried to convince her that I needed them to re-authorize the cable card and after a little bit of bullying on my part, I finally got her to call the technicians who had just left my house and have them call me back and walk me through the process. They called and within 5 minutes, all was right with the world! I got the authorization re-sent and my TiVo box started working as beautifully as I hoped it would.
So....LONG STORY short, TiVo and Knology M-type cable cards ARE compatible...at least in the Montgomery area.
TiVo is so frikkin superior to anything the cable companies have out there that I'd highly recommend you get one ASAP if you're a TV enthusiast like moi. It costs a little more that most cable company DVRs but after you've used it for awhile, you'll be converted to the TiVo nation just like thousands of others!
BTW....here's a little more news I heard recently....Charter Communications (Montgomery, AL area) may be dropping the extra charge for HD Channels as of January 1, 2009. If that's the case, hopefully Knology will as well. It only makes sense....at least for digital channels...if not the HD ones. Most local channels will be 100% digital by February 17th anyway. I'm not sure about national cable channels but many already have digital and HD counterparts. For the past couple of years, many local TV stations and cable companies have been broadcasting both the digital AND the analog signals of many channels. With the digital conversion, this will no longer be necessary...the "doubling up", that is. Personally, I hope that if Knology doesn't drop their prices, they'll at least add more HD offerings since they'll have more space on their channel lineup.
And I don't want to come off as a complete Knology-hater. Knology provides me with a good TV and internet signal about 90 percent of the time. Compared to other places in the U.S., their prices are very competitive.
My biggest complaint with them is their customer service reps. Consistently, I have been met with employees (on the phone) that do not understand the technology they're selling, and they're more interested in getting you off the phone than they are with solving your problems. They give you many standard, pre-programmed answers rather than being compassionate, listening to the problem, and trying to solve the problem rather than trying to not claim any responsibility or ownership.
I will give them one kudo though...so far as their CSRs are concerned. At least you get to talk to an American (or someone who sounds American) without having your call transferred to some international location and trying to bridge a communication barrier with someone outside the country.
I've had my TiVo HD with a pair of single stream CableCards from Knology in Montgomery for a little more than a year now. I'd be curious to know about pricing differences, if any.
They charge me twice for HD services, claiming that their billing system requires it as the two CableCards are each "addressable" and must be represented in their system. They also charge me a second "digital outlet" charge for this. But they credit the second charges back to me later on the same bill, right before the $3.90 fee for the pair of CableCards.
Can you shed any light yet on whether the M-stream card is priced differently?
I'm on Knology in Huntsville with a TiVo HD and M-card, and I just pay for one Digital Preferred, one HDTV Service, and one Digital Cable Card.
I was reading thru this thread and it brought back some really bad memories. I think I must have had the very first TIVO series three box that Knology had heard of when I asked for two cable cards and HD service a couple of years ago. If I wrote about all of it here it would take too long but here are some observations:
When I asked for two cable cards for a TIVO, Knology had not a clue what a "TIVO" was. Knology did not have an HD box yet.
The Rep came out with two cards and both of us together managed the install, everything worked fine
Then came the billing nightmare. Charges for two hd services and a digital outlet among other things. Hours on the phone, letters to HQ customer relations, no resolution.
I was screwed. I live in a high rise condo and Knology is the only option. OTA is not possible.
After approx 18 months, I began to receive a "Tivo HD addl Box Discount of $7.16. So now I pay for one digital outlet @ 7.16ea, two hd services @9.95ea and two cable cards @3.90ea. So they now give me credit for the digital outlet charge.
They would never explain why they would not charge two hd services for their hd box that has dual tuners
The service techs here in PCB are good. The people on the phones in the billing dept are incompetent. The "supervisors" I spoke to have all the people skills of a Rhino.
Everything works fine with the exception of an infrequent message that comes up on some channels saying my cable card is not activated, but reselecting the channel works.
A few of my music choice channels are mislabeled on my guide. For instance ch 425 easy listening shows on the guide as solid gold oldies, but the music is correct. This happened about 8 mos ago. It had been correct prior to that.
I have owned TIVO boxes since the inception. I used to be on Directv with TIVO before I had to switch to Knology. With the exception of the Netflix launch, TIVO works wonderfully in spite of the cable companies.
Hope this helps. I wish you had been here with these posts years ago.
And out of curiosity, might I ask what the charge is for the single M-card?
I don't actually pay double for the HDTV and other stuff, it's just present twice and then credited since they claimed their system requires it. But it would be convenient if having a single M-card could make that disappear and thus leave a cleaner statement each month. If the single card is at all cheaper than the $3.90 I currently pay for two separate cards, then there would be an added bonus if I were to ask about switching.
The "Digital Cable Card" charge on my bill is $1.95. I believe Knology charges the same for any CC, whether single- or multi-stream.
Either they charge differently between Huntsville and Montgomery, or they don't in fact charge the same price, assuming you have the M-card versus my pair of single streams. As I said above, I pay $3.90 for my pair. So maybe, unless they'd try and stick me with a truck roll fee or some such thing, I could save a whole $1.95 per month by getting them to switch me over.
You pay a total of $3.90 for two cards, right? As in, $1.95 (that I pay for one) times two?
Anyway, the big difference is in the HD fee that Knology wants to charge per card. If you are getting that waived/credited/whatever, it probably isn't worth paying for a visit (which is what, $50 or something).
Just as an FYI -
I just talked with a Knology sales person in Huntsville who said the price for the HD service was still $10 a month and $1.95/month for each card.
She said she was aware of the M series card but she didn't make me confident that she actually knew more about the HDTiVo/Knology situation then you'd know from just reading this thread. She also kept pushing THEIR HDdvr box over the TiVo.
I think I'll just stick to my Series 2 and standard definition for a while longer and see if the market and economy won't get the cable companies in a more competitive mood.
In Huntsville, when the Knology installer showed up and saw I had a TiVo, he made sure that he had an M-card, because he knew that was what I needed. I have a couple of friends that also have Knology and TiVo HD here, and they didn't have any trouble getting an M-card either.
Before I signed up, when I talked to somebody in the Knology office (in person), he didn't know what they charged for CableCards at all (and didn't seem all that interested in looking it up). Basically, take the sales talk with a huge grain of salt (they don't really seem to know what they are selling).
However, I'm not all that happy with Knology either. The HD selection is small compared to everybody else, the compression on some is high (especially Universal HD which is sometimes just about unwatchable), and the price just went up nearly $6/month without advance notice.
I'm now seeing ads stating that Comcast offers free HD with their package deal and I just got a flyer that said Mediaclowns (Mediacom - but the other name is more appropriate) is offering free HD as well.
If this is true, Knology will surely have to follow suit.
just picked up a tivo xl. any ideas on what tivo will charge for a second set of cable cards?
I assume you mean Knology; they charge another CableCard fee ($1.95 here) and another HD service fee ($9.95 here) for each card.
yeah i meant knology...i have called and gotten 2 different stories...as i expected.
1st rep told me 11.95 per card for 2 more then 2nd rep told me 2.95 per card.
so youre saying that for cards 3 and 4 they charge you another hd service fee then 1.95 for the 4th card?
guess i will stop by the office and see what happens