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it's deleting all my old shows!

Discussion in 'TiVo Premiere DVRs' started by newsposter, Nov 17, 2012.

  1. Apr 4, 2013 #81 of 110
    unitron

    unitron Active Member

    16,400
    5
    Apr 28, 2006
    semi-coastal NC
    Imagine if you took your VCR in to be fixed and they said "The only way to get it working again is to erase all of the tapes you've made up until now".

    Or if getting your CD player fixed meant tossing your entire CD collection on a bonfire.
     
  2. Apr 4, 2013 #82 of 110
    bcamp

    bcamp New Member

    23
    0
    Dec 26, 2004
    Saint Louis
    I have two Premieres and this behavior began with the fall update. I'm one of the ones told by TiVo support to clear and delete everything. This has worked in a limited fashion: while I only had to do this one time with one of the Premieres, the other needs it about every 6-8 weeks. It is a royal PITA but they have offered me no other option but to replace the box. I'm holding out for the spring update, but I'm not happy about it.
     
  3. Apr 4, 2013 #83 of 110
    mattack

    mattack Active Member

    20,801
    9
    Apr 9, 2001
    sunnyvale
    You still haven't said why MAKING EVERYTHING KEEP UNTIL I DELETE isn't at least a *partial* workaround.
     
  4. Apr 5, 2013 #84 of 110
    Bierboy

    Bierboy Seasoned gas passer

    12,385
    6
    Jun 12, 2004
    Quad Sillies
    Apples and oranges...in neither of your examples is the problem inherent in the actual device.
     
  5. Apr 9, 2013 #85 of 110
    newsposter

    newsposter Poster of News

    34,638
    16
    Aug 18, 2002
    SE PA
    i dont know if i said this before here but when i switched to everything KUID it really fouled up the machine. i had to turn off the KUID, wasnt worth it
     
  6. Apr 9, 2013 #86 of 110
    Bierboy

    Bierboy Seasoned gas passer

    12,385
    6
    Jun 12, 2004
    Quad Sillies
    That's interesting. All my SPs are KUID; I have about 30, and I've had no problem at all...
     
  7. Apr 9, 2013 #87 of 110
    newsposter

    newsposter Poster of News

    34,638
    16
    Aug 18, 2002
    SE PA
    have you looked at your todo list more than a few days out? i forget exactly what was happening but i think when i went to record things it said it couldnt due to lack of space. of course by then i would have watched stuff but it didnt know that. i 'think' that the todo list didnt go out more than a few days and that freaked me out so i turned off KUID

    i know in theory once the space was cleared it should record but if you do anything like add a new SP or manual recording it simply wouldnt let me if i recall correctly
     
  8. Apr 9, 2013 #88 of 110
    shaa

    shaa New Member

    5
    0
    Jan 25, 2011
    I had this happen to me a couple weeks ago 4 shows in one night while I slept. Claimed deleted for space but only at 60%. Also they were not in my deleted folder and it was empty. So somehow everything in there was deleted along with the shows that should easily have fit the space. This is a Tivo error and no I won't be reformatting as that's plain stupid when I pay a subscription they should get off their asses and fix it. I almost always run at 60-70% due to the volume of shows being recorded on my single machine. Thus why I won't reformat it. And for those thinking it, a bigger drive ain't gonna fix this issue since it's not really about space used.

    I use KUID now for everything and it has not happened again. I also keep an eye on my deleted folder to see if it gets cleared out again like last time. So far no anomalies other than this one day.
     
  9. Apr 9, 2013 #89 of 110
    drummer12

    drummer12 New Member

    5
    0
    Jul 31, 2008
    I'm having this issue also. I wiped the TiVo a couple months ago when I had the issue and it seemed to fix it, but I marked a bunch of stuff as KUID since I was away and wanted to watch upon my return. Sure enough, it deleted a bunch of stuff marked as KUID, and kept on recording. The reason for deleting was "space needed." Sorry TiVo, you can't say keep it until I delete and delete it anyway.

    Very frustrating as I have to keep track of all the shows that were deleted and go online to watch them now. TiVo needs to fix basic functionality instead of adding crap like Launchpad.

    Oh, and the audio sync bug still hasn't been fixed. This fall update has been nothing but trouble...I wish I could roll it back.
     
  10. Apr 10, 2013 #90 of 110
    mattack

    mattack Active Member

    20,801
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    Apr 9, 2001
    sunnyvale
    Well, I definitely think you should call Tivo and tell them this. I definitely have seen shows deleted from Recently Deleted when I was in the low ~60% range, and I *think* I have had some of my own shows deleted.. but I have NEVER seen a KUID show be deleted by the Tivo.
     
  11. Apr 11, 2013 #91 of 110
    infoXczar

    infoXczar New Member

    16
    0
    Apr 17, 2003
    I can confirm that shows I've marked as KUID have definitely been getting automatically deleted from my Premiere XL, when I'm only at 55% capacity. The TiVo tech I chatted with yesterday didn't seem to be surprised by this and has added me to the list of customers to get the patch first when it's ready "this month."
     
  12. Apr 11, 2013 #92 of 110
    tivosupport_taylor

    tivosupport_taylor New Member

    31
    0
    Jun 19, 2012
    Hello TiVo Community,

    It appears that some of you are experiencing an issue where shows that seemingly should not be deleted, are inexplicably deleted. Keep in mind that your TiVo will delete things as necessary to make room for upcoming recordings. Recently however, it appears that TiVo Premiere users are reporting instances where recordings are being deleted for no reason. If you are experiencing an issue on any Premiere Series TiVo where recordings that are set to “Keep Until I Delete” are being deleted prematurely please send me a private message with the following information so that we can track instances of this issue and work to resolve it.

    -TiVo Service Number (found on the back of the unit or in SYSTEM INFORMATION):

    -The reason RECORDING HISTORY reports for deletion:

    -The percentage usage reported by the disk space meter at the top of MY SHOWS:

    -The recording was deleted as part of a season pass (Y/N):

    If the recording that was deleted was part of a season pass please record the following:

    -Keep at most:

    -Show Type:

    -Keep Until:

    Thank you for your assistance,

    Taylor
     
  13. Apr 14, 2013 #93 of 110
    infoXczar

    infoXczar New Member

    16
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    Apr 17, 2003
    The fact that TiVo is just now soliciting bug data doesn't fill me with confidence that the problem will be fixed by the end of the month like I was told. :( I'll PM data soon, but my post count isn't high enough yet to send one.
     
  14. Apr 16, 2013 #94 of 110
    Bierboy

    Bierboy Seasoned gas passer

    12,385
    6
    Jun 12, 2004
    Quad Sillies
    I check my TDL every day....no problems.

    I am happy to see TiVo finally acknowledging the problem and asking for input...
     
  15. Apr 16, 2013 #95 of 110
    infoXczar

    infoXczar New Member

    16
    0
    Apr 17, 2003
    Same here. I've pared my season passes down to just seven, and only two or three even have any active shows coming up. A show recorded via a season pass on Sunday from 9:30-10:00 was deleted for "space needed" less than 90 minutes later allegedly because space was needed to record another show at 11:38 (?!) PM, yet there was nothing in the To Do List until four days later. And my disk usage was at 55%.

    Nasty bug!
     
  16. Apr 16, 2013 #96 of 110
    newsposter

    newsposter Poster of News

    34,638
    16
    Aug 18, 2002
    SE PA
    well ur lucky then. mine didnt go out more than the near future, much less next week. thats when i knew i had a big problem
     
  17. Apr 16, 2013 #97 of 110
    beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    Does anyone have any insight as to what might "enable" this bug?

    Many (most?) of us do not have this problem. Have those who have this bug done something or used some function the rest of us haven't?
     
  18. Apr 16, 2013 #98 of 110
    mattack

    mattack Active Member

    20,801
    9
    Apr 9, 2001
    sunnyvale
    I don't for sure know that I have the bug exactly, but I *do* know that my Recently Deleted items are going away, *sometimes* all of them have gone away. I haven't yet proven that any of my recordings have gone away (at least very recently).. but I have been in the high 60s or low 70s of percent "full", so it shouldn't even be deleting Recently Deleted until it get very very close to 100% full.

    I use my Stream to download shows to my iPad every day… probably not related, but that ALSO sometimes ends up with items stuck in Recently Deleted (until you reboot).
     
  19. Apr 19, 2013 #99 of 110
    BrooklynBlueEyes

    BrooklynBlueEyes New Member

    11
    0
    Mar 8, 2012
    I've read a couple of posts about using the TiVo iPhone app (which I do regularly), potentially enabling this bug. Mine has gotten so bad that shows are being deleted immediately after they're recorded, whether they're coded KUID or space needed, with it only 62% full. The good news is that this post will get me over 10, so I can send my report to Taylor. I'll let the group know what I hear back.
     
  20. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    Is anybody having this problem NOT using the iPhone app?
     

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