1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Is Tivo actually trying to lose customers?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Nak, Feb 10, 2014.

  1. Feb 12, 2014 #21 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    Ok, so, you apparently don't know anything about technology or how technology works.

    It can literally be faster to display an HD menu in one language than an SD menu in another language.

    This can happen because compression and coding technologies improve... one language may be interpreted and the other may be compiled. The HD menus may use a better encoding method. They may run on a platform with hardware acceleration whereas the SD menus do not. Etc etc etc.

    So your claim, even if I give you the most charitable reading possible, is still not apparently true.

    But you being wrong given the most charitable reading of what you said is not actually the point, because what you ACTUALLY said was, and I quote:

    Which not true given any reasonable interpretation.

    SD menus are not IN ALL CASES faster than HD menus. SD menus on my S2 and S3 are slower than HD menus on my Roamio. So, "for everyone" this is not true. Because, for me, my SD menus on my S3 are slower than my HD menus on my Roamio.

    If you meant to say "HD menus are slower on the same box than SD menus" then maybe you should have said that, instead of saying something else, and then re-asserting more unfounded claims to follow it up.

    But as I said above, even that isn't known to be true.
     
  2. Feb 12, 2014 #22 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    Also, you can usually tell when it's time to ignore someone as soon as they say "class action lawsuit" despite the fact that every corporation you do business with requires you to waive your right to a class action lawsuit. These are the people too uninformed to be bothered with.
     
  3. Feb 12, 2014 #23 of 128
    unitron

    unitron Active Member

    16,400
    7
    Apr 28, 2006
    semi-coastal NC
    There are snails faster than the nightlight TiVo.

    :D
     
  4. Feb 12, 2014 #24 of 128
    Bigg

    Bigg On the fence to being a cord-cutter.

    5,716
    60
    Oct 30, 2003
    Hartford-...
    His post clearly said on "every TiVo made", which implies that for any given TiVo, the SD menus on that TiVo are faster than the HD menus on that same TiVo.

    You're just making stuff up.
     
  5. Feb 12, 2014 #25 of 128
    Nak

    Nak New Member

    26
    0
    Aug 18, 2010
    LMFAO! :D

    Out of curiosity, is English a second language for you? Since you have no idea what the word "gibberish" means, and you have great difficulty understanding my posts, perhaps you don't understand English very well? Bravo, you write very well for someone who doesn't understand the language. Much better than my Spanish or German for sure. Or perhaps you're "special"? Again, bravo! You should be proud that you can do many of life's tasks all by yourself!
     
  6. Feb 13, 2014 #26 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    No, he said "For everyone, they are a lot slower than SD menus." The "for each" is on "users." For each user, are HD menus slower than SD menus? No, because different users have different hardware.

    Maybe you should read his actual post that he actually made and respond to what he actually said? Instead of, I don't know what you're doing? Inventing a post he didn't make and using it to defend him.
     
  7. Feb 13, 2014 #27 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006

    Awwwww are you sad because I pointed out that you said something incorrect on the internet? I'm sowwwwwwwwwy. I didn't mean to huwt you're poor widdle feewings!

    And you just called me special to suggest I'm not smart? Did that really happen? I wonder if there are any more special needs groups you can mock while we're here? The blind? the deaf? amputees? No no, sorry, I didn't mean to steal your ammo. By all means, have at it. You pick which downtrodden and abused group you want to trample on in your quest to look like a tough guy on the internet.

    edit: what corner of the backwoods does someone have to live in to think that's a socially acceptable insult? Mind-boggling.
     
  8. Feb 13, 2014 #28 of 128
    Nak

    Nak New Member

    26
    0
    Aug 18, 2010
    Again, LMFAO! Grakthis, don't worry yourself, nothing you could say could hurt my feelings. LOL.

    OK, you're having a very difficult time comprehending what you read. That's no reason to lash out at others, that just makes you look pathetic. Try reading my posts again. Read Bigg's post to help you understand. Think real hard as you read. Still having a hard time understanding? OK, try this. take a premiere and set it to SD menus. Step through a couple of tasks like reading show overviews. Now, do the exact same tasks with the HD menus. Time both with a stopwatch. See? The HD menus are slower? Obviously this is a really difficult task for you, so take your time. Try it again if you need to. You could try it again with a Roamio. Now this will be harder for you because the Roamio will be faster. You'll have to really work hard at it. Try and push the button on the stopwatch at the same time you start working the Tivo. Don't get frustrated, it can be very hard for some people to do two things at once. Nothing to be ashamed of there, you have other qualities that make up for it, I'm sure!

    OK, now that you've managed to understand the concept of "faster", try working on being a nicer person. Nobody likes obnoxious people. Do you really have such a hard time understanding simple concepts like "implied" and "in context", or are you really just trying to be a jerk?

    Come on Grathkis, only a complete and utter fool thinks that the Tivo HD menus are faster than the SD menus. And only a complete and utter fool thinks I was talking about anything other than a Tivo. If you're reading comprehension is above the 3rd grade level, you'd be able to understand that we are talking about different menus on the same Tivo. I understand that you're no genius, but I doubt you're as stupid as you're trying to make people think you are.
     
  9. Feb 13, 2014 #29 of 128
    Nak

    Nak New Member

    26
    0
    Aug 18, 2010
    To everyone reading this thread, I apologize for being part of this thread devolving to this sordid state. I allowed a simple Troll to divert me from a simple message. I won't respond to the troll again, he can rant all he wants.

    To get the thread back on track: It is my assertion that Tivo is stepping further and further away from being a user friendly experience. My three examples are meant to support that assertion. I point out that while some of these steps are probably driven by greed, at least one of the decisions could have negative financial consequences beyond mere consumer dissatisfaction. One respected member has requested I not discuss that any further and I intend to honor his request.

    I understand that most on this forum are Tivo fans. No problems there at all. I hope to be a Tivo fan again myself. I just hope that the leaders at Tivo ask themselves "Will we make more money generating a larger fan base, or will we make more money eroding our fan base?" I believe that Tivo will be more successful expanding their fan base, although it is correct that many actions that erode Tivo's popularity will have positive short term impact on Tivo's bottom line. Unfortunately, many, many high end business leaders today only think in the short term. The how and why of that would take a book to discuss properly, but most observant people will have no difficulty seeing the effects if they look for them.
     
  10. Feb 13, 2014 #30 of 128
    jrtroo

    jrtroo Chill- its just TV

    4,282
    68
    Feb 4, 2008
    Chicagoland
    Well, I have a hard time agreeing with the term "greed" since Tivo is yet to be profitable from operations. Searching for revenue streams is more applicable.

    You are entitled to your own opinions. They clearly think they will make more money with ads, which they have had for years and years.
     
  11. Feb 13, 2014 #31 of 128
    Nak

    Nak New Member

    26
    0
    Aug 18, 2010
    Agreed. (No pun intended :) ) I have no problem with Tivo looking to enhance their profits. That's why they're in business, and if they don't make money they'll shutdown eventually rendering all the lifetime subscriptions we have worthless. We all have our own financial incentive for Tivo to succeed. My point, and my belief, is that Tivo would better enhance their revenue by serving their customer base. That's what made Tivo a success in the first place, and that is what I think they are getting away from.

    Rather than try and force customers to new equipment and ads (the HD menus), Tivo should be enticing. For example: The Tivo series 2. Originally it was quite quick through the menus and changing channels. Updates were provided that added nothing of import, and yet still slowed the device to a crawl. It should be obvious to most that Tivo was trying to force customers to spend money on newer equipment and new lifetime subscriptions. While that is understandable as they need to continue to generate income, the actual result is that they angered and lost many customers for no reason. Widespread HD was just around the corner, and the vast majority of Tivo customers would have migrated on their own shortly. I believe--and I have no evidence other than anecdotal--is that in the end Tivo had smaller HD sales because they tried to force customers to new equipment, rather than entice. By looking at the short term rather than the long term they lost potential income.

    It seems to me that the Pandora situation is the same thing. By limiting Pandora to the HD menus they are trying to drive customers to the HD menus? Why? Because, as jrtroo astutely pointed out, ads mean revenue and the HD menus have more ads. What they should be doing is providing new services on the HD menus, not eliminating services from the SD menus. They've done a good job of speeding up the HD menus on the Premiere, but they still have a ways to go. If they can't--or won't-- improve the HD menus on the Premiere, then they should not try to drive people to those menus. Entice, yes. Drive, no.

    People may grumble about new services being only available on the newer menus/equipment, but they won't get angry. What gets people angry and drives consumers away is when Tivo takes services away from old menus/equipment. You can't seriously get upset because a device doesn't get improved functionality over time. If a company intentionally degrades your device's capabilities, well that's a whole other story.

    Very few people would be angry at Tivo concerning the Stream and Android if the CEO had not promised what he could not deliver. Grumble? yes. But most wouldn't be angry. But since the CEO promised Android support in a few months, some Android users either bought streams or planned too. Now, once it became apparent that Android support wasn't coming any time soon, Tivo should have publicly apologized and offered to give a full refund on any unused Streams. they could have sold them as refurbished and probably not lost much at all. And they would have had more loyal, happy, customers. Loyal, happy, customers mean more revenue in the long run. Angry, unhappy, customers means lost revenue.

    Local music playback? Why advertise it if it doesn't work? Without doubt they are angering some Tivo customers. How many is unknowable. But why anger any? Clearly Tivo thinks it is a selling point, or they wouldn't advertise it. But how do you think someone who buys a Tivo partly based on that advertised capability feels when they find out the capability isn't there? Do you think he/she will be a happy customer who recommends Tivo to friends, or will they be angry and steer potential customers away from Tivo?

    And no, local music playback doesn't "work". In this day and age, especially with Tivo proudly pointing out Tivo's time shifting capability, a music player that becomes unstable if you dare to fast forward or --gasp--advance to the next song can not be considered to "work". A working music player allows you to fast forward, rewind, skip forward or skip back. Tivo does none of those things without then failing to play any other song. At the end of the song it simply stops. For that matter, even if you do nothing it will eventually stop playing the next song anyway. Very, very, few people would consider that a "working" music player.

    I can not believe that Tivo is incapable of fixing that problem. Obviously, they simply do not want to spend the time/money to fix it. The smart thing to do would be to stop advertising that capability, or call it a "beta" application. If someone does not know or care about that capability, then the advertising was pointless for that customer. If a buyer DID care about that capability then Tivo did nothing but anger a customer with that advertising. Where is the win?????
     
  12. Feb 13, 2014 #32 of 128
    ARS-K5GP

    ARS-K5GP Gene

    4
    0
    Feb 13, 2014
    Austin, TX
    I had a premier I gave to my daughter. I enjoyed several rss subscriptions to various scientific feeds, NASA, JPL, ESO, etc. Then the other day I noticed I could not locate how to add more. I was told to go to SD which I did and there was the ability to add more rss feeds. That was fine. Then I bought a Roamio and gave the priemier to my daughter. I was able to transfer all the programming from the premier to the roamio. It transferred the saved rss feeds also which work fine in the roamio. However when I wanted to add new rss feeds to the roamio there was no SD I could switch to and the VOD additions of rss feeds had been dropped on the HD menus. I called Tivo about this and they said they were phasing out rss feeds. I said what! You can't do that! RSS feeds on the Tivo is one of the greatest features of this system. So everyone please tell Tivo to add rss feed management back on the HD menu or allow us to switch back to the SD menu where the rss management still resides.
     
  13. Feb 13, 2014 #33 of 128
    Bigg

    Bigg On the fence to being a cord-cutter.

    5,716
    60
    Oct 30, 2003
    Hartford-...
    I was responding to what's posted to show that the ridiculous purposeful misinterpretation that you are pushing is just that.
     
  14. Feb 13, 2014 #34 of 128
    mattack

    mattack Active Member

    20,949
    19
    Apr 9, 2001
    sunnyvale
    Wait, does RSS feeds mean video podcasts?
     
  15. Feb 13, 2014 #35 of 128
    dnemec123

    dnemec123 New Member

    496
    0
    Jan 24, 2004
    Oregon
    I, too, just found this out today after my son asked how we could record his favorite YouTube channel on the Roamio (which is a feature that is listed on TiVo's web site under Tips & Tricks, WebTips).

    If you wanted to record video podcasts, YouTube channel content or anything else delivered via the RSS standard then please call or write TiVo Support and express the need to have this feature added back for the Roamio. This is an online video content device, right?

    Dale
     
  16. Feb 14, 2014 #36 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    But you weren't. Because you claimed something was said, in the post I was responding to, that was not said. So you were responding to a fiction.

    If you can't actually take the time to read what was said and respond to what was actually said, then please stay out of the discussion. It's not helpful to anyone for you to invent something, pretend someone said it, and respond to a fiction.
     
  17. Feb 14, 2014 #37 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    There's this smiley we have on some forums, it's used to convey copious amounts of hilarious irony.

    It's a smiley face, rolling it's eyes, barfing up 1000 more smiley faces, all rolling their eyes.

    It's what you post when someone says something so hilariously ironic that just responding by calling it ironic isn't enough. You need to convey OVERWHELMING irony. Like, irony to the point where you don't actually need to explain it to people, you just point. "This framed post is the most ironic thing possible, everyone look at it! hahahahah."

    We don't have that smiley here.

    But let's pretend we do, and that I just posted it in response to you.
     
  18. Feb 14, 2014 #38 of 128
    Grakthis

    Grakthis New Member

    828
    0
    Oct 4, 2006
    i guess I probably could have conveyed the same notion with "y u mad, bro?"

    Hmmmmmm...
     
  19. Feb 14, 2014 #39 of 128
    trip1eX

    trip1eX Active Member

    2,768
    3
    Apr 2, 2005
    The OP's premise is flawed.

    Let's not pretend that Tivo was ever great at anything but recording cabletv.
     
  20. Feb 14, 2014 #40 of 128
    ARS-K5GP

    ARS-K5GP Gene

    4
    0
    Feb 13, 2014
    Austin, TX
    Its a video download. I see roamio still can add pod casts but these are low resolution mainly for cell phones and hand held devices which appear fuzzy on a large tv screen. Tivo has on line their high def VOD lists posted here www dot tivo.com/tivo-tco/go.do?def=tco.webvideos.page so now the challenge is how to add them to your new roamio box. If we could do it from on line at that link, that would be fine also. That way the roamio software would not need to be modified since it currently can play these HD rss feeds if you can get them on the box in the first place. I had to change the www above because I recd an error message from the group server. Sorry for the words www dot, change them to the real link.
     

Share This Page