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Is PLSR "Lifetime" a Scam?!

Discussion in 'TiVo Roamio DVRs' started by BuffaloDenny, Apr 5, 2014.

  1. Apr 5, 2014 #1 of 41
    BuffaloDenny

    BuffaloDenny New Member

    55
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    Dec 9, 2004
    Chicago
    So, when going to enter the code PLSR, there was an asterisk that all should be aware of:

    ** Promotion period ends Dec 31, 2018. After your promotiom ends, you will begin being billed the standard unit fee for this payment plan.

    I don't know anywhere else where purchasing a LIFETIME agreement expires in less than 5 years. Wow - buying lifetime means I will begin seeing charges again in less than 5 years when you thought you were home free. Yes, I know, it's 5 years away, but the principal is the same. Shame on you Tivo.

    BTW, if you remove the promotion code, the asterisk goes away. I "guess" that's a real Lifetime agreement, but tough to trust them after that sneaky code they try to slip by you.
     
  2. Apr 5, 2014 #2 of 41
    Tico

    Tico Bear Down Cats!!!!!

    327
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    Dec 9, 2002
    Lifetime is Lifetime with Tivo.

    I have a Lifetime Ananlog unit from 2002 still going strong.

    From https://www.tivo.com/legal/terms#msd

    Some notes about TiVo service subscriptions:

    Until you cancel a subscription by calling customer service at 1-877-367-8486, it will automatically renew at the end of each subscription term at the same fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
    Monthly TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
    A Product Lifetime subscription lasts for the lifetime of your TiVo device (not your lifetime), and may not be transferred to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
    A Product Lifetime subscription accompanies the TiVo device in case of ownership transfer.
    Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).

    And it is bad etiquette to start another thread when it is already in the other thread you started.
     
  3. Apr 5, 2014 #3 of 41
    BuffaloDenny

    BuffaloDenny New Member

    55
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    Dec 9, 2004
    Chicago
    Sounds nice, but care to explain why there is an asterisk when using the promo code, but none when paying full freight? BTW, the asterisk seems to make it very clear this isn't really "Lifetime."
     
  4. Apr 5, 2014 #4 of 41
    tarheelblue32

    tarheelblue32 Active Member

    3,641
    3
    Jan 12, 2014
    Raleigh, NC
    That's very interesting. I have never heard this before and I do not remember seeing this when I used the "PLSR" code for lifetime on my Roamio back in November. Could this be a recent change? And I'm really not even sure what the wording of the disclaimer means. It seems to be vague and poorly written.

    When I log into my account, it shows "TiVo Lifetime Service" without any asterisk or any other sort of limitations or indications that my lifetime service only runs through 2018. If I still have my Roamio running and hit 2018 only to find I didn't really get lifetime, I would probably be a little upset. Though if this did happen, TiVo would probably give me the $99 lifetime deal, so I see no reason not to use the PLSR code over paying full price for lifetime service.
     
  5. Apr 6, 2014 #5 of 41
    dbattaglia001

    dbattaglia001 Member

    114
    1
    Feb 9, 2003
    Chicago, IL
    Given that you are saving $100 off of advertised retail price for service, I don't have much sympathy. If you use a code from the internet or word of mouth to save some money, I wouldn't be surprised if there is a catch.
     
  6. Apr 6, 2014 #6 of 41
    tarheelblue32

    tarheelblue32 Active Member

    3,641
    3
    Jan 12, 2014
    Raleigh, NC
    Bait-and-switch is not a business practice that any reputable company should be engaging in. That is something that sleazy companies like Comcast or Verizon do.
     
  7. Apr 6, 2014 #7 of 41
    Tico

    Tico Bear Down Cats!!!!!

    327
    0
    Dec 9, 2002
    Hmmmm,

    Been trying to duplciate and all I get is







    Promo code 'PLSR' is not valid.
    Enter promo code

    Subtotal (1 items): $699.98

    Estimate tax & shipping
    Enter ZIP Code

    Total:
    $699.98
     
  8. Apr 6, 2014 #8 of 41
    BuffaloDenny

    BuffaloDenny New Member

    55
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    Dec 9, 2004
    Chicago
    Amen! Either it's lifetime or it's not.
     
  9. Apr 6, 2014 #9 of 41
    lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I just tested this PLSR code out on a new account with an unsub old TiVo, the Lifetime price went from $499 to $399 without any * or dates about 2018, it just said "Rollover Promotion" I did not pay as this was just a test but after payment if there is any notice about 2018 that would be a real bummer.
     
  10. gmacted

    gmacted New Member

    16
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    Sep 27, 2013
    When I bought and activated my Roamio Pro back in December, I saw the same asterisk note when entering the PLSR code. I decided that the $100 savings wasn't worth it, so I paid full price. It was more about "peace of mind" for me.
     
  11. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    Just a guess...

    IIRC, you used to be able to use the PLSR code to get the discount on a monthly subscription also.
    The disclaimer makes sense in that context and it may just be a holdover from that time period.
     
  12. jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    I just tried with a new account and an unactivated 4-tuner Roamio from BB :


    Select your TiVo service payment plan below:

    Have a gift card?
    Please call Customer Support to redeem your gift card at 877-367-8486.

    Have a promotional code?
    Price & terms Promotional offer
    • $399.99 / TiVo Lifetime Service Rollover Promotion

    Price & terms Promotional offer
    • $14.99 / Service Only, 1 Year, Monthly Not applicable
    All charges are in US Dollars

    Questions about TiVo service plans? Please call Customer Support at: 877-367-8486
    Add an optional extended warranty:

    Compare warranty plans

    • $29.99 / 2-year extended warranty
    • $39.99 / 3-year extended warranty
    • No, thanks. I'll stay with the TiVo device limited warranty

    Transaction details
    Item Unit Price Tax Total Price
    TiVo Service plan - $399.99 TiVo Lifetime Service plan $399.99 $0 $399.99
    Total: $399.99

    I don't see an asterisk. Is it possible it already got fixed?
     
  13. tarheelblue32

    tarheelblue32 Active Member

    3,641
    3
    Jan 12, 2014
    Raleigh, NC
    That would make more sense. Because for lifetime, what would "After your promotiom ends, you will begin being billed the standard unit fee for this payment plan." really mean? What is the "standard unit fee" for the lifetime service plan? There isn't one. I think your guess is probably correct.
     
  14. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,111
    73
    Jul 6, 2002
    boston'ish
    I was going to say the same thing, IMO the OP is just overreacting to a piece of boilerplate.
     
  15. tarheelblue32

    tarheelblue32 Active Member

    3,641
    3
    Jan 12, 2014
    Raleigh, NC
    In fairness to the OP, it would kind of freak me out at first if I saw that when trying to use the code. But I think upon further reflection, it doesn't mean what he (and I) initially thought it meant.
     
  16. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    That exactly what I got !!
     
  17. Bigg

    Bigg Active Member

    5,416
    3
    Oct 30, 2003
    Hartford-...
    Exactly. It's dishonest, and in many cases, illegal.
     
  18. aridon

    aridon Member

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    Aug 31, 2006
    Plsr isn't even a great deal compared to what you can find code wise on eBay. If you want hardware with life time that is where to go.
     
  19. tarheelblue32

    tarheelblue32 Active Member

    3,641
    3
    Jan 12, 2014
    Raleigh, NC
    Once you factor in how much you have to pay the seller to acquire those codes, you come out about the same money-wise. And I'd rather my money go to TiVo over some ebay arbitrage charlatan.
     
  20. HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Not true unless you're maybe buying a basic with no minis or just a stream.

    Hey, I resemble that remark!
     

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