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iPad app not working - everything else does

Discussion in 'TiVo Premiere DVRs' started by DJQuad, Apr 8, 2014.

  1. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    Hey all, I'm trying to get the iPad app to connect to my Premiere 4 and it always gets stuck at the "No Compatible TiVo Boxes Found" screen. The oddest thing to me is that Desktop Plus on my PC works just fine. If I sign in with my account, hitting watch now gives the away from home network error. Here are some things I've tried and other info -

    • Powercycled everything (router, modem, TiVo, iPad)
    • Remote, CableCARD, and Devices > Network Remote Control is enabled
    • The iPad connects fine to 10.0.0.4 (the TiVo) in Safari.
    • Reinstalling the app
    • Per support I tried going to http://www.tivo.com/manage and Change Device Preferences link, I disabled video transfers and video on demand until TiVoToGo read "i,i,i", then reenabled transfers until it read "a,a,a", then forced another connection. It didn't help.
    I'm stuck. Like I said, Desktop Plus finds the TiVo just fine, but the iPad app doesn't.

    Does anyone know what the problem might be?
     
  2. UCLABB

    UCLABB Active Member

    1,124
    8
    May 29, 2012
    Riverside, CA
    Are you getting a strong WiFi signal to your iPad? Yesterday my router was apparently glitching. While I could load pages to my iPad via Safari, I couldn't connect to my TiVos. I'm guessing because it timed out. I ran Speedtest on my iPad and discovered it was getting glitchy and had a low download rate. When I rebooted everything, it was all good again.

    This probably isn't your problem, but it might be something to look at.
     
  3. DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    Yeah the speedtest is 17/6Mbps.

    Allow network-based remote controls is also turned on, on the TiVo.
     
  4. jlb

    jlb NCC-1701-D

    8,155
    10
    Dec 13, 2001
    Newburyport, MA
    Bump.... I am getting the No Compatible Boxes error now in the app on both my iPhone 5s and iPad Mini 3.

    Not the end of the world, but once in a while I do like to be able to schedule a recording from outside my house....
     

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