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Installation from helllllll part 2

Discussion in 'TiVo Roamio DVRs' started by gsusser, Sep 9, 2013.

  1. ilkevinli

    ilkevinli Member

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    Jan 6, 2001
    NYC
    There is no doubt that you should ship that Tivo out. The buyer has paid and is expecting it to be shipped. Put yourself in his/her shoes.

     
  2. gsusser

    gsusser New Member

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    Jul 10, 2011
    Agreed. I know I could come up with an excuse and refund his money, but I don't want to be like that. I might ask him to wait a few days and offer a partial refund. In any event, I would never keep the money without sending it.
     
  3. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Holding onto it is almost as bad as trying to back out of the sale. You don't know what the buyer situation is.... they could have a dead TiVo and really need a DVR, and now you are trying to hold up delivering it.

    You should either ship on the agreed date or explain to the buyer that your Roamio doesn't work as needed and you need to keep your Premiere, and try to get the buyer to agree to canceling the auction.
     
  4. gsusser

    gsusser New Member

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    Jul 10, 2011
    Stop lecturing! I gave the buyer a plethora of choices, including shipping as agreed tomorrow or giving a full refund and not shipping or a partial refund if shipped late. Can you address the question instead of my integrity?
     
  5. Grakthis

    Grakthis New Member

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    Oct 4, 2006
    No, dude. It's a contract to sell the unit. If you back out of that deal, Ebay will beat you up for that pretty badly, potentially suspending your account. You don't get to list something then just NOT sell it when the time comes because you changed your mind. That's awful.

    Ship the unit.

    If you find that you need the unit back, well, go buy a new one. Your mistake.
     
  6. jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    Sure, let's address your question.....

    TiVo has indicated that they think the problem is insufficient signal strength. TiVo has shown no indication that they believe you have a problem that cannot be resolved.

    So, wait for Verizon to come out and address the issue TiVo has identified before you go off the rails about this. Did you get the phone # of the TiVo supervisor? Hopefully you got their name and #. Get them on the line during or after the Verizon visit and if the signal strength is addressed and you are still having problems ask them about next steps... remind them that you had a Premiere that worked perfectly fine with that signal, with that cable-card, etc.... point out how expensive the Roamio is with new service and that you require this issue be prioritized and fixed. Keep notes of everything and the name and extension # of everyone you speak to at both companies.

    And, ship the TiVo to the eBay buyer who paid for it. The technical challenges are not that buyers fault. I'm not "lecturing" you at all, just giving you advice from someone who has done a lot of business over eBay. No one likes the seller who backs out at the 11th hour after completing a sale.
     
  7. Grakthis

    Grakthis New Member

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    Oct 4, 2006
    The question was "what should you do."

    The answer is "ship the tivo you sold and were paid for."

    I would never be happy with a cable company DVR and I'd fight with Verizon until they got my TiVo working. But that's because I am stubborn.
     
  8. gsusser

    gsusser New Member

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    Jul 10, 2011
    Ok to everyone. I'll wait for Verizon and ship the old TiVo. I didn't think it was a big deal with the old TiVo since I told the buyer I would ship as agreed if he wanted. Anyway, yes, I have extensive notes. But dealing with Verizon, phone or chat, is a real exercise in patience. And some techs at TiVo are the same, though the vast majority are good.
     
  9. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

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    Jan 6, 2000
    New York
    Did you check signal strength on the TiVo (either in the CC screens or the menu item that displays signal strength)? If so, what were the numbers?
     
  10. gsusser

    gsusser New Member

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    Jul 10, 2011
    About 66 percent
     
  11. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    That's exactly what I am getting on my premier boxes. I think I have a bad ONT or bad fiber cable coming in to my apt. I always had signal levels in the 90's...

    When is the tech coming out to you?
     
  12. gsusser

    gsusser New Member

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    Jul 10, 2011
    As far as fighting with Verizon. It takes a lot of energy and patience. They really are one of the world's worst companies. But I'm getting psyched for the battle. My priority now is making sure a technician comes tomorrow who knows what he's doing.
     
  13. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Keep us posted.
     
  14. gsusser

    gsusser New Member

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    Jul 10, 2011
    From what I'm told, the Roamio's need more signal strength than the 2 tuner sets. And I have a Roamio Plus, which, if I understand correctly, needs even more signal strength. Verizon is coming tomorrow. Today, I start making calls to ensure this is done right.
     
  15. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Who will you call, and what will you do to ensure it's done right? No sarcasm intended - I'm in the same boat as you with regard to signal strength.
     
  16. aaronwt

    aaronwt UHD Addict

    19,184
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    Jan 31, 2002
    Northern...
    The signal strength from the ONT is typically very hot. They had to put an eight way splitter on mine to drop the signal and even then I could split it several more times without any issues.
     
  17. gsusser

    gsusser New Member

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    Jul 10, 2011
    I called to make sure someone familiar with cable cards came and hopefully, a senior technician. I made sure this was all marked on the repair order so I hopefully don't get someone who never dealt with these issues.

    The TiVo supervisor conferenced in yesterday did that and I followed up today to make sure it was done. Unless you have a contact at Verizon, which I used to, I don't think there's anything else that can be done. The reason for doing this is I've gotten technicians here who look at a cable card and say something like, "Gee, I haven't seen one of those in a long time."

    I also plan to call TiVo tech support the moment Verizon arrives in case the tech needs info or tries to give me the run around. I figure someone from TiVo can wait on the phone while Verizon is here after all I've been through and paid.
     
  18. gsusser

    gsusser New Member

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    Jul 10, 2011
    Problem solved. It was the signal strength and Verizon came over and fixed it.

    Kudos to TiVo support for their help. Unfortunately, I had to deal with them extensively over the past 5 days. I got to know many of the techs and supervisors as well as someone in the executive office. I have nothing but praise for 97% of them. Meanwhile, Verizon sucks. -)
     
  19. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Cool :)

    What did they do to fix signal strength?
     
  20. gsusser

    gsusser New Member

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    Jul 10, 2011
    I had a jack in another room that was sucking up a great deal of signal strength. It wasn't installed correctly. Since I wasn't using it and have no intention of using it, the tech directed all the power to my one TV, so I now have 100% signal strength as opposed to about 66%. I guess 66% was sufficient for the Premiere that I had, but not the Roamio Plus and its 6 tuners. It seems the problem was a rarity and something not many people will come across.

    I tell ya, it took about 20 hours of my time over nearly a week, but it was worth it. The Roamio is fantastic. Btw, I said Verizon sucked because their only solution was to keep sending me cable cards. Granted, TiVo or Verizon should have probably picked up that I had insufficient signal strength earlier, but it seems most TiVo problems are related to the cable card, or so I was told. But still, to send 5 cable cards is ridiculous. I'm keeping the last one as a souvenir, haha.
     

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