So, the tech I spoke with at TiVo thought I had a defective Roamio plus. The problem is I didn't get half the channels I was supposed to get, both premium and non-premium. When I was on the phone with the tech, I just tried a few channels and there was no problem. But she said that things didn't look right from her end and that if I had a further problem, she would swap devices via overnight delivery. She gave me a reference number and told me to only speak with her and gave me her hours. Well, I called yesterday when she was supposed to be there and she wasn't. Today, same thing. So I said bulloney, why do I need her? It should all be documented. As it turned out, it wasn't all documented, but that's neither here nor there. I spoke with a supervisor who said there are known issues with the new Verizon cable card and the problem I am having is the issue. He said swapping sets would accomplish nothing. And to add to my nightmare, my old TiVo, a Premiere, started acting up yesterday and rebooting like every half hour. Today it's been fine. My question is that if this is a known issue, why doesn't anyone else on this forum have this problem? I am in an on hold position, waiting for Verizon. I cannot use the Roamio. Any suggestions? So far, I must have spent about 12 hours plus on this.