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I get daily messages from Tivo that my lineup has changed.

Discussion in 'TiVo Coffee House - TiVo Discussion' started by nrnoble, Jun 16, 2012.

  1. nrnoble

    nrnoble Member

    248
    0
    Aug 25, 2004
    No joke I get a TiVo message everyday that my Comcast line up has changed. Often is keeps changing the same channels. It has been going in for at least 6 months going back into 2011. Example

    HBO --> HBOHD​

    then the next day will be:

    HB0HD --> HBO​

    Then day after that.

    HBO --> HBOHD​

    And keeps going, except maybe it will switch from HBO to TNT and keep changing TNT for a while.

    I called TiVo and asked 2-3 times, and get same response "Its not TiVo's fault because we simply issue changes that are given to us by Comcast". When I call Comcast, they point the finger at TiVo saying that Comcast is not changing the lineup, and say HBO (or whatever) has not changed, thus its a TiVo problem.

    Clearly this an automated process, which is failing, but both sides deny that there is a problem, or that if there is a problem, its not their problem to fix.

    Sounds like a sequel to the very funny movie: "Office Space".

    Any ideas what is really going on?
    .
    .
     
  2. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    TiVo really has little to do with the guide data. The guide data is created by Tribune. And Tribune should be verifying any changes with Comcast before they actually make them. You should try contacting Tribune.
     
  3. celtic pride

    celtic pride Member

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    Nov 8, 2005
    the same thing happened to me with tnt just as the nba playoffs started,the message said TNT was deleted ,but it wasnt therefore i couldnt set up recordings of nba playoffs,After contacting tivo and verizon fios, I finally contacted tribune guide service and explained my problem. They told me it could take up to 7 days to fix the problem,and thats exactly how long it took to correct my guide. they should be able to fix this i think comcast is giving out the wrong information to tribune,thats why your tivo keeps getting these wrong messages on your box!
     
  4. nrnoble

    nrnoble Member

    248
    0
    Aug 25, 2004
    My overall annoyance is that when talking to TiVo about the issue, they wash their hands of any reasonability and tell me to contact my cable providor. And because Comcast has no involvementment with TiVo, they say "We have no control over the TiVo guide, you need to contact TiVo". I, like everyone else, pay money both to TiVo and Comcast, yet neither company have any interested in solving the problem.

    Bet if the CEO of comcast or TiVo were having this problem, the problem would get resolved pretty quickly. Given I am neither one of those two people, their level of interest in solving this problem does not exist.
     
  5. shwru980r

    shwru980r Active Member

    1,893
    1
    Jun 22, 2008
    I thought the guide data was part of the service that the customer pays Tivo for.
     
  6. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Next time it happens check the Zap2it.com website for your channel line-up to see if they also show the change. If Zap2it is also changing then the problem is Tribune Media and not necessarily TiVo. But, it doesn't rule out any involvement from Comcast.

    Check: http://tvlistings.zap2it.com/tvlistings/

    Incorrect channel line-up changes have been happening w/ Cox Arizona the past several months. I always contact TiVo and Zap2it immediately.

    Report issues:
    http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

    http://www.zap2it.com/services/site/help/zap-faq-contact-channel,0,5059403.htmlstory
     
  7. LoREvanescence

    LoREvanescence Always Autocorrected

    5,240
    5
    Jun 19, 2007
    Salem, MA
    I get those line up has changed messages about weekely it seems.

    What's odd is it says it deleted the channel then re added it all in the same message which is like, what the hell.

    But I just click past it. As other says is tribune and not tivo. And your cable company has something to do with it as well.
     
  8. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    TiVo has no ability to make changes to the lineup. Tribune provides the guide data for TiVo. Your money does go to pay for TiVo to use this guide data but TiVo isn't the ones making guide changes, it is Tribune.
     
  9. shwru980r

    shwru980r Active Member

    1,893
    1
    Jun 22, 2008
    Yes, but the customer has no standing with Tribune. Tivo has a contract with Tirbune and the customer has a contract with Tivo.
     
  10. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Not really accurate, Tribune (Zap2It) has the following Incorrect Channel/Lineup Feedback form
    http://www.zap2it.com/services/site/help/zap-faq-contact-channel,0,5059403.htmlstory

    And Tribune (Zap2It) does respond to input.
     
  11. hillyard

    hillyard Member

    88
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    Nov 1, 2011
    You pay TIVO , therefore Tivo is the one responsible. doesn't matter were Tivo gets it they are the ones selling it under their brand.
     
  12. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Regardless of who you pay for the service, Tribune Media ultimately makes the change and passes it on to TiVo, So why not go directly to the source also, Especially when the same line-up error also effects Windows Media Center.
     
  13. lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    You also pay Best Buy for a Yamaha AVR or a Hitachi TV. So who do you think will give you more thorough tech support or be more likely to implement changes to the product lines at your request? You can bleat all day long about TiVo taking your money, but dealing with a middle-man is almost never going to produce the results that dealing with the source can, and when it comes to the guide data, TiVo is just a retailer.
     

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