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I believe a Comcast rep lied regarding Cable Card Self Installation please help

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Bigpapa7272, Jun 13, 2013.

  1. ToeCutter

    ToeCutter New Member

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    Apr 15, 2004
    While it might not be the most popular suggestion, I'd definitely go with a truck roll on a first time install. Demand a tech that has experience with cable card installs.

    I only suggest this as you'll likely be stuck talking to countless Comcast CSR's that have no clue about cable cards, especially if it's a first time TiVo install. At least with a truck roll, you're (almost) guaranteed to get the TiVo working before the tech leaves. They also can't blame you for any configuration issues.

    Even after all these years, I'm astonished at how few Comcast techs have been trained on cable cards. I had a VOD issue a few weeks back and it took 4 separate phone calls to finally determine it was an issue on Comcast's authentication servers. One of the CSRs changed an account flag that shut down my VOD. They were determined to send a tech, despite my resistance insisting that NOTHING on my 3 year old TiVo's had changed.

    I'd pay the $20 or so to ensure they get it knocked out in one visit vs. wasting HOURS of your time talking to different CSRs.
     
  2. lpwcomp

    lpwcomp Active Member

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    May 6, 2002
    John's...
    Yeah, that'll work. Comcast is sure to accede to your demands. :rolleyes:
     
  3. Bigpapa7272

    Bigpapa7272 New Member

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    Jun 7, 2013
    most comcast techs in baltimore are a few fries short of happy meal. im a pretty tech savvy guy ive built and updated a few computers in my day so i think i can handle a cable card install

    this isnt the first time ive had a tivo i had a tivo many moons ago it was a dual tuner series 2 back before the need for cable cards
     
  4. jrtroo

    jrtroo User

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    Feb 4, 2008
    Makes no sense. All that tech is doing is calling their own hotline. Nothing special happens on site.
     
  5. Bigpapa7272

    Bigpapa7272 New Member

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    Jun 7, 2013
    Picked up a cable card at the local office wasn't to. Painful there was in and out in under 10 minutes
     
  6. NorthAlabama

    NorthAlabama tabasco rules

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    Apr 19, 2012
    sweet home, al
    glad picking up the card went so smoothly :cool:, especially after being told an install was necessary. please post an update on how the pairing process worked out.
     
  7. Bigpapa7272

    Bigpapa7272 New Member

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    Jun 7, 2013
    Working on Guided setup as we speak should have an answer for you in bit
     
  8. Bigpapa7272

    Bigpapa7272 New Member

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    Jun 7, 2013
    Help Ok I did guided setup, activated on the website and inerted my cable card and its an m-card and the tivo is saying not an m card
     
  9. Bigpapa7272

    Bigpapa7272 New Member

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    Jun 7, 2013
    Getting an error that its an invalid card and that it wasnt an mcard, called to activate and tech tells me its not an m card :( This is frustrating considering I asked the dummy at the comcast lobby if it was an mcard twice and was told yes. Now i have to go back tommorrow after work and swap.
     
  10. bshrock

    bshrock New Member

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    Jan 6, 2012
    Make sure it is labeled "M-Card" not just the 'M' for the Motorola logo. your card should look like the one on the What is a cableCARD page
     
  11. Bigg

    Bigg Active Member

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    Oct 30, 2003
    Hartford-...
    Why do you not have FIOS already? I'd love to be able to get FIOS. Comcast is decent, but FIOS is what everyone wants!

    I had no issue with Comcast with the self install. I asked for the card, they gave it to me, done.
     
  12. rwdavis2

    rwdavis2 New Member

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    May 30, 2005
    Here in Howard County, MD it is self install.
     
  13. aadam101

    aadam101 Tell me a joke

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    Jul 14, 2002
    Massachusetts
    I don't think Comcast reps intentionally lie. I think they are not trained in many areas and cable cards is definitely one of those areas. Comcast has their priorities and supporting cable cards has never been one of them. It doesn't make economical sense to put a lot of effort into it.
     
  14. NorthAlabama

    NorthAlabama tabasco rules

    5,390
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    Apr 19, 2012
    sweet home, al
    i tend to agree with you. turnover in customer service departments is notoriously high, so i would imagine just keeping up with the day to day questions and the addition of new services would keep you hopping.

    that said, if comcast cared, the could make good, solid reference materials available for the reps to help tivo customers. that's if they cared.
     

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