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How often do your CableCards fail?

Discussion in 'TiVo Series3 HDTV DVRs' started by Blonde, Feb 18, 2007.

How often have you had to restart your S3 to fix a CableCard failure?

  1. I never have to restart due to CC failure

    79.3%
  2. Less than Once per month

    7.0%
  3. About Once per month

    3.0%
  4. About Twice per month

    2.2%
  5. About Once per week

    3.7%
  6. More than Once per week

    4.8%
  1. Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    I agree with both cableric and your post...

    There are definitely cards that are deemed "bad" which are just misconfigured in the backend systems. It seems like it's much easier to just try another card, and hope it's setup correctly, rather than figure out the misconfiguration (and learn something, so they can prevent it in the first place).

    But, the card isn't completely passive. It needs to run a fair bit of software that can have its own set of bugs. In this case, it definitely sounds more like a problem with the card (or it's interaction with the S3 software), rather than a misconfiguration.

    But, I don't think the tivo "sets the card to the failure status" I'm guessing the card thinks something is going wrong, and sets itself into that state, until it gets reset. I don't know if there's any way the tivo could detect the issue.
     
  2. rtjones

    rtjones New Member

    52
    0
    Oct 3, 2006
    Ditto - fortunately. In fact, pretty much my only complaint with the S3 is the driver noise. I'm not saying it's relatively noisy, just noisy...er than I would prefer. Especially when I want to listen do some critical music listening. During soft passages, on a quite day, I can easily hear the S3. Ugh. But overall very happy.
     
  3. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    You might want to look into a drive upgrade, the Seagate DB35 drives are tuned for DVR use and are very quiet.
     
  4. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    I have Cablevision, SA CableCARDS and no problems in my area.
     
  5. DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    When you do have a problem, what happens? You lose video completely on one CC?
     
  6. Blonde

    Blonde VIP Member

    190
    0
    Jun 13, 2002
    USA
    Yes, just black.
     
  7. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    I just want to thank dbenrosen for jinxing me. I've been having intermittent problems with various channels since Friday. I have unplugged the TiVo 3 times to restore channels that have been 'lost'.
     
  8. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Wow - the poll results are impressive :)

    90% have almost no issues, or at most one reboot a month!

    I've had one TOTAL issue - when Comcast took over Adelphia's systems, pushed some funky data down and only a reboot reinitialized the cards. Impressive!
     
  9. CraigHB

    CraigHB __________

    809
    0
    Dec 24, 2003
    Reno, NV
    With Charter in Nevada. Motorola cards. One bad card on installation. Otherwise, haven't had a peep out of them, like they're not even there.
     
  10. 2farrell

    2farrell New Member

    168
    0
    Jul 11, 2002
    Willow...
    No problems with the CC's to have to reboot especially once TWC got the account information corrected.
    They are Scientific Atlanta Cards.
     
  11. George Cifranci

    George Cifranci Viva La Tivo!

    680
    0
    Jan 30, 2003
    Columbus,...
    Since I got the 8.1.1 update (on Feb 12th) I have not lost any channels. Before it seemed like once a week or so. Not sure if it is a coincidence or not or if the software update had anything to do with it. Admittedly, I haven't had the update long enough to be sure.
     
  12. cableric

    cableric Fairly Technical

    37
    0
    Oct 11, 2006
    Meh, 500 lines of code for the latest Moto cablecard firmware, there's really not much to it.

    cableric
     
  13. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    You're welcome. Glad I could help :(

    I recently turned off suggestions in the hope that it would lessen the frequency of the problem. It didn't work as it lasted less than a day before the CC failed. I've noticed that I'm now in the alternating CC failure mode. First CC #1 will fail. The next time it is CC #2, then CC #1, etc. I've had four failures in the last week.

    I'm very close to going to FIOS in hopes that this will correct the problem. I don't think it it all Cablevision's fault, but the majority of people who seem to be having the same issue as me are on Cablevision's system (yes, I realize there are a lot of people having no CC issues on Cablevision, but that doesn't help me).
     
  14. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    I'd actually argue that they are disconcerting. That's a 10% failure rate of reboots more frequently than once a month, which seems exceptionally high.

    I realize more people who have problems than the general population will vote, but it still seems high.
     
  15. Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    Hmmm... Obviously, I've never seen the source code for the Moto cablecard firmware, but based on the spec, I would have expected it to be more involved.

    There are at least 8 different types of Host-POD Interface Resources that it needs to support, and each of those have several different messages that it needs to process and send. I would expect it would take more than 500 lines of code just to parse the messages coming from the host, let alone process each different message. This wouldn't include any internal processing the card needs to process when receiving messages from the headend itself. Maybe it does more in hardware than I expected.
     
  16. ashu

    ashu User title defunct

    9,158
    0
    Nov 8, 2002
    MD
    Remember that a LOT of those failures are the fault of the cable company/CableCard maker not implementing things correctly. Great success rate for the S3 TiVo!

    You ALSO have to factor in the correction factor necessary to account for the 'internet effect' - only people with prblems usually report. And the liars (there are a few non-S3 owners who repeatedly diss the unit - think they'd miss an opportunity to skew a poll? :) )
     
  17. Corran Horn

    Corran Horn Member

    144
    0
    Feb 12, 2002
    Wood Dale, IL
    Never.

    (knock on wood)
     
  18. fritolayguy

    fritolayguy Science, bitches

    175
    0
    Oct 31, 2002
    Liberty, MO.
    I feel very lucky. Had initial setup problems with Mediacom, but the issue was administrative based on account setup in the MC computer. Once that was fixed, we have not had one issue with the CC's.

    (Sound of knocking my fist against my head to "knock wood")
     
  19. Leo_N

    Leo_N Lucky 200 member

    532
    0
    Nov 12, 2003
    Wisconsin, USA
    Perhaps some of that is built into the cablecard device also?
     
  20. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    If I thought it was all TiVo's fault I would have given up on the S3 a long time ago. But I don't see how a 10% failure rate can be considered GREAT success.

    Of course this isn't a scientific poll and more people who have problems are likely to vote than people not having problems.
     

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