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How long does it take to get channel info?

Discussion in 'TiVo Help Center' started by sriggins, Apr 20, 2009.

  1. sriggins

    sriggins New Member

    209
    0
    Feb 21, 2005
    I went through my channel list and realized I was missing a ton of HD channels (Why? that kinda sucks TiVo didn't add them for me!)

    Anyway, I added about 10 on Friday, and the TiVo has updated successfully three times since then, but the guide still says "To be announced"

    I get the video fine.

    Any ideas on why TiVo is so slow to update the guide?
     
  2. pdonoghu

    pdonoghu New Member

    520
    0
    Mar 5, 2003
    Upper...
    Assuming you are using a Series 3 model, you need cable cards to get guide information for the digital channels. Do you have cable cards installed?
     
  3. Bierboy

    Bierboy Seasoned gas passer

    12,385
    6
    Jun 12, 2004
    Quad Sillies
    Also, were these channels recently added by your cableco (or are they OTA)? If cable, it may take a while to populate the guide data. In my market and with my cableco, it typically takes 7-14 days.

    If they're OTA, make sure you have the correct zip code plugged in your setup to get them.
     
  4. sriggins

    sriggins New Member

    209
    0
    Feb 21, 2005
    I have two cable cards. I have no idea when Comcast added some of these channels. How should I track this progress? Call Comcast?
     
  5. sriggins

    sriggins New Member

    209
    0
    Feb 21, 2005
    Even weirder, the interactive guide at TiVo.com does not list any channel of 756, while the Comcast site lists plenty!
     
  6. pdonoghu

    pdonoghu New Member

    520
    0
    Mar 5, 2003
    Upper...
    I suggest you go to www.zap2it.com and put your zip code in and see what lineups are available. This is Tribune Media's site, the company that provides Tivo the guide info.

    A few possibilities: Your cable company did not properly authorize your cards. You did not select the proper lineup when you ran guided setup. There is a lineup issue that needs to be reported to Tivo for the missing channels.
     
  7. sriggins

    sriggins New Member

    209
    0
    Feb 21, 2005
    Thanks for the link! Zap2it has the proper data. TiVo.com does not (they don't even list some of the channels i am getting) so I'll re-run guided setup and go from there.

    heh, my TiVo was still in the zip code from where I used to live, which while only 12 miles away, is a different state :)

    Thanks!
     

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