Last month TiVo turned off guide info for all the non-local HD channels for my Comcast distribution (Monterey Californa). They then turned on guide data for new channels to replace the old ones. Unfortunately, the actual change-over of channels at Comcast does not happen for another two weeks. So, as of today all season passes on those channels fail and they cannot be tuned even though they are all populated with guide data. The original channels are still tunealble but now have no guide data so are worthless unless one knows exact time of a show. I verified with local Comcast Monterey that there is no current change in channel status and proposed changes aren't scheduled until the middle of November. Since I have never experienced a mass lineup change I am wondering is this the way TiVO normally handles such things? Wouldn't the correct procedure be to have data for both old and proposed channels to populate the guide? TiVo said to email the lineup group via the webpage link but I never got a response (the link itself is setup more for incidental guide errors not for such a massive mistake that nobody will want to take responsibility for). This has caused a really big problem for me because I pretty much only record HD stuff. I suppose the next step is to call TiVO again. Has anyone ever been able to get through to someone in the lineup group directly? I only want to go through the misery of calling and getting passed around again if I will be able to get to someone with any power to do something. Does anyone have a suggestion on how to get this fixed in less than 2 weeks (if it will take that long I guess I won't bother since by then the new channels will come online)?