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How did your CableCARD install go?

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 18, 2006.

How di your CableCARD install go?

  1. They installed perfectly and have been working perfectly ever since

    291 vote(s)
    36.6%
  2. They took a little work to get going but they're working fine now

    242 vote(s)
    30.4%
  3. They've been installed but they're still not working right

    167 vote(s)
    21.0%
  4. The cable company refuses to install CableCARDs into a TiVo

    19 vote(s)
    2.4%
  5. Don't have a S3, just want to see results

    77 vote(s)
    9.7%
  1. JoeSchueller

    JoeSchueller New Member

    278
    0
    Jun 16, 2004
    I have to admit, I'm shocked to see this many installs going well. Around the holidays last year, my parents purchased a Samsung HLR, and TWC in Milwaukee was unable to get CC working. TWC blamed Samsung and Samsung blamed TWC, and my mom gave up in the frustration of it all.

    CableCard certainly faces an uphill battle because of the reasons already outlined in this thread. Typically the rental fee is 50-75% less than any STB rental fee, they can't rent advertising space on the EPG, and they can't pimp PPV or VOD (via the EPG) to their customers. (do CableCo's really consider everyday people customers???)

    I'm glad to see TiVo fans (and TiVo corporately) try to charge the hill on this one. This is the good fight. :up:

    BTW - I didn't see this mentioned earlier in the thread. Keep in mind that you can order just about any PPV service you want with CableCard - you just can't do it via your remote. You can call them, have it added to your account like a premium channel, and it should arrive. Don't let them tell you that you cant have it just because you can't order it via their STB.
     
  2. SystemJinx

    SystemJinx (o_0)

    2,673
    0
    Aug 13, 2005
    North of...
    Comcast here in the Seattle area was very helpful. The CSR said it was her first Tivo install. Setup was easy, but I did have a problem with the second cable card. The first installed with no glitches. I put it in and read off the serial number to the CSR. She sent the code and the card activated. I sampled through the stations and they all worked.

    So then I install the second card and read off the serial number. She sends the code, and I check the stations. The unit shows the channels I've selected and I thank her and hang up. Apon further playtesting with the second tuner, I notice channels 30-70 are non existant. Tuner 1 works perfectly. I call back Comcast and they resend the signal. The new CSR didn't stay on the line. She said they were busy tonight. I decide to check the cable card settings. Tuner 1 states it's SUBSCRIBED. Tuner 2 states OLD_CAT_SEQUENCE and technical problem.

    I then ejected card two, rebooted the Tivo and reentered the guided setup. After the main screen it was one more call to Comcast and they resent the access command. I check tuner 2's cablecard status and again it states OLD_CAT_SEQUENCE and technical problem. So I figured it was a bad card. I left the Tivo alone for about 90 minutes to 2 hours because I was frustrated. When I came back and checked Tuner 2 it said SUBSCRIBED! So now all the channels are available and everything is working fine.

    It took about 4 hours total to get the Tivo up and running. Tonight I need to transfer all my season passes.
     
  3. JoBeth66

    JoBeth66 Temp

    15,384
    55
    Feb 15, 2002
    The 2 installed in the TiVo went without a hitch - the one in the TV isn't working. :) (And the installers said when they left 'We don't want to see you saying that online!' and I'm like 'Too late, already did!' :D )

    Got the 161-4 error, and the one installer said 'that's the good error!' and we hit Select through it. Took a bit for the channel data to load up, re-ran guided set up & everything was there, including the premium channels.

    It's very pretty. :)

    Hubby set two things to record, one on each tuner, just to see the show titles pop up on the main screen.

    Shiny. VERY shiny. (Watching Serenity now) :)
     
  4. Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    :up:
     
  5. JoBeth66

    JoBeth66 Temp

    15,384
    55
    Feb 15, 2002
    Gregor - I know your install is set for Monday, when I talked to the CableCARD Guru here in South Jersey, he told me that he was insisting on brandy-new cards for my TiVo, he wanted two that had never been initialized - the one for the TV was NOT brandy-new, and that's the one that doesn't work.

    So something to keep in mind, ask for new cards if there are any problems - and that means never-been-installed new, not just 'different'.

    Oh, yeah - and you're supposed to install the card in Slot 1 first, then in Slot 2. And Slot 1 is the one on the *bottom*, not the one on the top.
     
  6. Gregor

    Gregor Active Member

    46,748
    15
    Feb 18, 2002
    I've already figured out the card that the original installer left is bad. I get the 161-1 error on both slots. He also did not bother to read the instructions, just put the card in slot 2, first.

    I'll be stopping by the local office tomorrow to leave a message for the guy who's coming on Monday to bring new cards and to bring at least two of them. :)

    Thanks for the info!
     
  7. greenwichmds20

    greenwichmds20 New Member

    2
    0
    Sep 22, 2006
    I got my brand new Tivo S3 and had the folks at Cablevision come today
    to install the two cable cards. The gentleman who arrived (Carlos)
    told me that this was his first Tivo and we read the details
    instruction sheet that came with the unit. We installed the first
    card, got the two different sets of numbers from the system and called
    Cablevision. Once that card was recognized the machine started
    downloading a firmward update that took about twenty minutes. Note: It
    seems that you have to install cable card one, get that operational
    before you start to install cabble card 2. If you get a tech who has
    never installed a Tivo before inform them that they are going to be a
    while... My tech, Carlos could not have been better, he was honest
    with me about his knowledge level, willing to sit and read, and was a
    great guy to talk to for the hour or so that he was there.
    So here is the issue... Once you get the card to work, you are given
    the option to "Test Channels" and you can manually check to see that
    you have all the channells that you are supposed to have through each
    of the teo cards. (Thisis really just a troubleshooting feature). So
    cablecard 1 (CC1) does not get any of the premium channels, CC2 gets
    some of the premium channels. I just did a clear and reboot and will
    see where that takes me. I haven't called CV yet, as I don't think
    they will be much help.

    Anyone out there on the cutting edge experience this alread and have a
    workaround????

    Thanks...

    Mike
     
  8. dougup67

    dougup67 New Member

    3
    0
    Feb 28, 2006
    Cable guy came out to install 2 cards.

    Was surprised it was going in a TiVo. Told the office, but no worries there.

    Kept getting a message from TiVo about error code 161-4, but he said just ignore it until they're activated.

    They activated fine. Then a slew of HD channels weren't showing up. Decided to restart the TiVo.

    All channels are now working perfectly on both tuners. Took longer to get my Harmony Remote to update on the mac than to get TiVo set up!

    One interesting point...When I didn't get the HD channels, I called GrandeCom Support. They said they were aware of the issue and were working with TiVo. They then said they couldn't help me. They would probably be coming out with new compatible cable cards soon and I would see it in my bill. Didn't like that answer, but the HD channels I was missing weren't that important to me. That's when I used my old pc support trick and just decided to reboot. Everything works great now.

    DougUp
    Austin, TX
     
  9. Hi-Bred

    Hi-Bred Altadena, CA

    29
    0
    Sep 23, 2006
    Well, the installation of my Tivo Series 3 was very simple - just followed the setup instructions and called to activate it (I transferred my lifetime service to the new Series 3). Yes, I was one of the lucky ones who got lifetime service while it was still available. :rolleyes:

    But then, the trouble began. Charter Communications is my cable provider and in my experience they have terrible customer service. First, I was given a 8-12 time window for someone to show up, and no one ever did (strike one). Then I called tech support and got routed to a call center in the Phillipines. The rep there had no way to get in touch with the technician because she said her communication link was down, and to call back later (strike two). :thumbsdown:

    Finally, at 4:00pm the service technician had arrived. I had made so many phone calls (finally getting in touch with the local service dispatcher - but I'm still not sure how), that both the installer AND the technical supervirsor came to visit. They had the cards, but they had no idea that there were DVR's with cable card slots. They were completely dumbfounded by my S3. They had installed them in TV's before but never DVR's. So I explained to them how it worked, assuring them that, yes indeed, my DVR did accept two cards. :confused:

    I walked them through the Tivo screens after the cards were inserted and they got the Host ID numbers give to Charter in order to activate them. After about a 20 minute phone call between them an Charter (on my phone), the cards were recognized and started to "work". But I can only get non-premium channels. I can get all normal "broadcast" channels, plus their HD versions, such as PBSHD, NBCHD, etc., but no Showtime, no Discovery HD and no Comedy Central! These channels are all part of my current subscription package, and work fine over my regular cable box supplied by Charter. :mad:

    After a lot of back and forth on the phone, they determined that the Charter equipment was not working properly with the cable cards. They said they would be back tomorrow with new cards, and they would work to solve the problem until it was resolved

    Without being an expert, I don't see how new cards would fix the problem, especially since they admitted that the problem was with the Charter system. But I'll play along until they get it fixed.

    Well, now it's tomorrow and I just got a call from Charter saying that the technician had called in sick and would not be able to make it today, and they rescheduled it for tomorrow. :mad:

    I'm trying not to be too upset about it, but Charter has one unhappy customer right now. Let's hope they don't reach strike three.

    I'd be very interested to hear from other Charter subscribers who are trying to set up their S3. Send me a note or post and let me know how it goes.
     
  10. kersch

    kersch New Member

    2
    0
    Sep 22, 2006
    Fairfax, VA
    Hello,
    I am new to the Tivo forums, but joined after reading the tips you folks have been providing. I bought my Series 3 on Tuesday, September 12, but did not receive it until last Thursday, the 21st.

    Cox Cable came on Friday but the cards did not work. I was not able to get all the channels. He came back today, Saturday, with brand new CableCards and they were authenticated with no problem. We did them one-at-a-time as per the instructions at Tivo. We tested the channels on each card, and then downloaded the Guide. Digital and analog channels come in just fine.

    I am amazed at the HD picture quality and Dolby Digital 5.1 sound from the Tivo box. Much better than the Scientific Atlanta DVR I had rented from Cox.

    All in all I would say that Cox personnel here in Fairfax, VA were very courteous and want to support the new Series 3. They are going to get a lot of business soon.

    Cheers,
    kersch
     
  11. sTrey

    sTrey New Member

    11
    0
    Sep 11, 2002
    Activated my cards yesterday. Comcast gave them to me last week for a self-install.
    I activated one at a time though I'm reading it's not necessary. It only meant that I needed to read the serial # of the first card to the Comcast tech on the phone so they knew which to activate. For the 2nd card I didn't need to tell them anything since they had both cards listed and knew which was already activated.
    I didn't mention Tivo, just said I had to activate a cablecard.
    I ignored the 161-4 error I got for each card; thanks to these forums I saved some adrenaline there. On the 2nd card I did jump to Test Channels a bit too soon. Right after the card has been activated it apparently hasn't had time to handle the channel lineup. Waited a bit (minute or so) longer and all the channels came up, no problems at all so far.
     
  12. crazyxgerman

    crazyxgerman New Member

    12
    0
    Feb 11, 2005
    S3 install Comcast, San Francisco Bay Area.

    I walked into the local office last week and asked for two cable cards. "Sorry, sir, you have to make an appointment for installation by a technician."

    Made the appointment, tech showed up this morning. Very nice guy, but completely clueless about S3, and not much of an A/V buff either.

    Inserted the first card, called it in to be hit, worked great. Second card produced error 161-6, could not get it to work - period. He called for some advice, eventually it was decided the card was bad and a colleague came to bring by a third card. This one worked.

    Took a couple of hours and some trial and error, but he eventually left and everything was working.

    I receive channels 702 - 709 and 719 - 725, as expected. Already set up season passes this afternoon and recorded the first few shows perfectly.

    He didn't do anything I couldn't have done, it was mostly a waste of his time. Wish I could've done the install myself, but other than that the experience was good.
     
  13. mdscott

    mdscott Active Member

    1,601
    0
    Jun 26, 2002
    Hermosa...
    Comcast Pittsburgh for the present (two visits) is unable to get the encrypted channels (For us HBO and Showtime) to work -- all other channels are fine.

    Michael
     
  14. j_edge

    j_edge New Member

    5
    0
    Jun 2, 2002
    Time Warner, Austin

    Installer had never done a CableCard install, tried handing him the sheet from the Tivo and he glanced at it but didn't read and proceeded to pop the first card in slot 2, then after the page came up and he wrote the info down popped the next card in slot 1. After calling in they had him pop both cards out and redo the install.

    After getting the info from slot 1, the person on the phone said it would take 20 minutes for all the channels to download and to call back when they've finished. I asked him how we would know they finished and he said there wouldn't be an indication, but just to call back in 20.

    The installer left to another job nearby and came back 45 minutes later, inserted the second card and called it's info in. For a while the 2nd card seemed to be ok, but Card 1 on the "CP Information" screen still shows "Auth Status: Waiting for CP Auth" so it appears something didn't work right. I called back about this, and while on the phone with them went to check the info on Card 2 and while it showed as "inserted" I could no longer get to the menu for it, but instead got the message "CableCARD 2 is not in normal operation". Card 2 did go through a firmware upgrade late Friday after I was off the phone w/ the help desk, so was hoping that would fix the issue but it never did and Card 2 still shows as not in operation.

    The funny thing is, both tuners appear to be working and I'm getting most of the channels on both including all analog, free digital, local HD's. I don't have any premium channels, so the only ones I'm not getting are the rest of the HD's like Discovery HD, TNT HD, etc. I have an appt scheduled for Tuesday morning and they will probably re-install. Hopefully the installer will have done CC installs before but if not I've learned a lot more about these installs from the messages here so hopefully can walk him through it.

    -jE

    p.s. The installer was a nice enough guy, but he had never had experience with any of this equipment before. I understand the S3's are new but CableCard's have been around for awhile now and there's no excuse for TimeWarner not training these guys how they work and how to install them.
     
  15. CAT22

    CAT22 New Member

    3
    0
    Aug 20, 2003
    Boca Raton, FL
    Adelphia Cable, S FL, recently bought out by Comcast but still operating as Adelphia

    Part II, Part II first, in case you're having the same issues and don't want to read through the initial challenges:

    Sat. morning - tech arrives, ready to install a CableCard in my TV. Told him they were for TiVo, and he immediately went into the "we don't support TiVo" mode. I showed him the instructions, but he said he couldn't touch TiVo. Suggested he call a supervisor, which he did, and a supervisor who had done S3 installs called back to walk him through it.

    He couldn't get the cards to work. He upgraded some of the outside connections and double-checked the signal strength, but kept getting a 161-1 error for the cards. Supervisor said he would come over to try to get it working.

    As soon as the supervisor arrived and saw the cards the first tech had tried to install, he said he had tried those cards before and knew they wouldn't work. One card he referred to as a "38" and one was a "firm upgrade" card. He got on the phone to another supervisor, and asked him to bring a "41" card over, which he did. Those new (41?) cards worked perfectly.

    Don't know a "38" from a "41," but if you're having the same problem, hope this will help.

    Part 1:
    Called cable co. Wed. night to order 2 CableCards. Was told I could pick them up at the local cable office. Spent lunch hour doing that drill, to be told that they could not be picked up, and a service call would have to be scheduled ($25 for the call). Scheduled service for Fri. afternoon.

    Was told at 4 PM Fri. that they were on the way to my house, so left work early to be there. Phone call at 6:20 p.m. that the tech did not have the cards and would not be keeping the appt. Talked to supervisor, got it rescheduled for first thing Sat. morning with a credit for the missed service call.


    All's well now, and I'm lovin' it. Good luck, all!
     
  16. hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    My cablecard install is set for 10/9. I just read the entire thread.

    I'm with Time Warner, no SDV former Adelphia.

    When the cable guy comes over should I have my SA 8300 disconnected and the S3 hooked up so all he does is fool with the cards?
     
  17. Darthnice

    Darthnice umop ap!sdn

    117
    0
    Apr 29, 2002
    I voted that it took a little work, and is working perfectly, however in reality, one channel doesn't work on one tuner, but works on the other. It was such a PITA that I decided to just leave it alone.
     
  18. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,485
    175
    Apr 17, 2000
    Nevada
    I wouldn't do that! You never know what tuner will be comissioned for a recording, so it's possible that you could end up with missed recordings if you just let it be.

    Dan
     
  19. MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    This is not good news for TiVo, I hope they are really on the ball here and are contacting cable companies - and not just the corporate headquarters.

    When 50% of respondents here, a group that is pretty dedicated to getting their TiVos working, can not get their Series 3's to function properly without a lot of effort, and in some case can't get it to work at all, that's gotta be a concern for them...
     
  20. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    What bugs me about the CableCard technology and Cable Co. policies installing it, is that if your S3 ever has a HDD failure or other defect and needs the a whole replacement, the cable guy has to come out again for another CableCard install and you will probably incur another charge and aggravation.
     

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