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How did your CableCARD install go?

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 18, 2006.

How di your CableCARD install go?

  1. They installed perfectly and have been working perfectly ever since

    291 vote(s)
    36.6%
  2. They took a little work to get going but they're working fine now

    242 vote(s)
    30.4%
  3. They've been installed but they're still not working right

    167 vote(s)
    21.0%
  4. The cable company refuses to install CableCARDs into a TiVo

    19 vote(s)
    2.4%
  5. Don't have a S3, just want to see results

    77 vote(s)
    9.7%
  1. Sep 21, 2006 #81 of 276
    alee

    alee New Member

    122
    0
    Mar 24, 2002
    New York, NY
    Whatever special sauce TiVo uses to get their THX certification and produce that great picture really works. I've been in the HD world for 5 or so years now, and the 1080i picture that's being shown on my plasma display is stunning, and better than any cablebox HD picture I've ever had (most recently an SA3250HD).

    Granted taking a high ISO photo of your TV isn't the best representation, I took this photo of NBC's local news broadcast in HD because it was the best I've seen in a long time:

    [​IMG]
     
  2. Sep 21, 2006 #82 of 276
    williamlroy

    williamlroy New Member

    10
    0
    Sep 16, 2006
    San Jose, CA
    Up and running with 2 CCs. San Jose, CA Comcast

    Original appointment with Comcast was for Monday but I called yesterday and asked if they had anything sooner. She said how about tomorrow morning and I jumped at it.

    Guy showed up as usual in the last hour of the window. Of course he only brought one CC. There were 2 on the order but he figured it was a mistake. He had another job later in the day that called for one, so he used that one to make 2.

    I showed him the TiVo and he didnt say much. First one he had seen. He told me to drive the installation. He hands me CC one (motorola) and I insert it. Immediately get the CC configuration screen. He calls into the office to send the signal. This is where the fun begins.

    The lady at the office insists that they must close the order and send the signal for both at once. I say to the installer, no just send the signal for the first one. She tells him no. Now I am thinking "great here we go, typical unfriendly comcast". Well, turns out, the installer is on my side. He says "Look this is what the customer needs" Send the signal for the first one and we will call back for the 2nd.

    Again she says this is not how it is done. The order calls for 2 cards and we must close the order to send the signal. I am getting pissed and so is the Installer. He says "I realize this is normally how we do this, but this is a new product and this is how it needs to be done." Finally she relents and says I will send the signal for the first.

    I get the 161-4 error and clear it. Then I move on to #2. Insert and she must have already sent the signal for 2 because it immeditely is configured. (except for the usual 161-4).

    I go through the guided setup and now I have all the channels (in digital) including the INHD and HBOHD. Plus my baseball package is up and running as well. So all in all it went pretty smooth. Luckily the installer was on my side.

    This thing beats the pants off of the Moto 3412 I had. I am not ready to give it back just yet (wife will kill me if she misses any shows). Tunes quicker, no jitter when switching from SD to HD, and remote response is faster.

    I even got the truck roll at no charge. When I went to the local office to try and pick up cards (Los Gatos). I told them that the CSR told me I could pick them up. She said that was not the case and she will schedule and appt with no charge (since I drove all the way down there). Now I just have to convince them to not charge me $6.95 for the 2nd card. First is free.
     
  3. Sep 21, 2006 #83 of 276
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    OK, I see what you are saying and I agree, it should be a free box. Not sure if will be a HD or SD box. I just came from the local Comcast office and the lady said that if I had cablecard and a box, they would charge me for the box. So, I'll wait and see how I am billed and fight that battle later.

    Also while at the Comcast office, I had ADS enabled without getting a DCT-700 or DCT-3412 (all-digital box). All I did was ask the lady named Susan and she looked up my account on the computer and set a code to enable ADS. Now my DCT-6200 is all digital and I'm all set for my cablecard install next week. :)
     
  4. Sep 21, 2006 #84 of 276
    russkle

    russkle New Member

    39
    0
    Sep 25, 2003
    When we tried to do the "Test Channel" option, it said "no channels found". However, they were working and I had all of my channels. Even after going back through the Guided Setup and rebooting once, the Test Channels option does not work. (It was before he auth'd the cards). Odd.
     
  5. Sep 21, 2006 #85 of 276
    JanS

    JanS New Member

    66
    0
    Oct 18, 2004
    San...
    Hi All,

    Mine all done. Comcast tech came on time. No real problems. Professional and easy going. But he was very shocked to see that it was a TiVo that took the cablecards and not my TV set. He started to go for the TV set when I pointed him to the TiVo. But he groc'd it.

    So, he get's on his 2-way cell and calls "the other end" and I hear him communicating with the other end and he's relaying the serial numbers (I assume)... When he put the first card in it woke up the TiVo and showed the screen with the two cablecard slots. And then I'm assuming again that the next screen was the MMI screen? At any rate it was mainly a black screen with the header :screen is displayed on behalf of yor cable provider" and then things like manufacter (Moto), version, etc.

    After both cards were installed and after he got off the radio call to dispatch, the blue screen with the whriling TiVo "spiral ball" thingee was stuck on the screen saying it was "acquiring channels"... well it sat there for a long time. The tech kept saying it takes awhile for the "signal to download... um..

    Well he took off and I navigated through the various cablecard related screens to no avail. Even reboot'd the TiVo. No joy.

    And then I just left it on the now new blue screen of death and did other stuff.

    Then eventually it said DONE and said to use ChanUpDown to test channels. So, I did and sure enough it had my digi channel lineup, HDs included. Then I pointed it to the second cablecard and it did the same thing.

    So, as it turns out the cable tech had to come back since he left a signal tester here, which I called in. And when he came back I showed him that all was well and he told me that that the lady on dispatch had been confused...

    He said that he went through the whole thing with her again and then the cards were activated.

    I was definiately the first job he had that dealt with a TiVo with cablecards...

    So, hopefully the next customer will go smoother. I don't think it was the tech's fault, but the dispatch office instead.

    Cheers.
    --jans
     
  6. Sep 21, 2006 #86 of 276
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Mine did that as well.
     
  7. Sep 21, 2006 #87 of 276
    keenanSR

    keenanSR Member TCF Club

    910
    2
    Oct 12, 2004
    Santa Rosa CA
    LOL...I didn't let him go near anything, I showed him where I was going to insert the cards and he was cool with that.
     
  8. Sep 21, 2006 #88 of 276
    nmbr6

    nmbr6 New Member

    4
    0
    May 12, 2004
    I had an 8-10 appointment with Comcast/Time Warner Cable (Comcast is in the process of taking over the TWC). The technician called at 8 telling me he had stock problems of the Cable Card and he would need to reschedule. I cut him off and said I had taken the day off work. He said he could come back later if he could get one from the warehouse. I asked him when and he said he didnt know because he was "juggling" 12 customers. He said he would call me back.

    At this point I thought I was getting a run around from the technician. He called me back and said he couldnt get an answer if the warehouse had them but he was going there right now but if he couldnt get any we had to reschedule. Oh great! He called me back and said good new I have the cable cards and would be coming over.

    The technician walked in the door and handed me the card. Well looks like I'm paying to install them myself. I asked if he had seen the Tivo and he said no but his friend did one yesterday and it worked fine. I installed the card 1 in the Tivo myself.

    The MMI screen never came up by itself but I was able to navigate and get the information.

    He called the one card in and read some numbers over the phone. He hung up the phone so I could install the second card. I was getting all my channels excpet for the HD packages. He said he would worry about it after the second card.

    I installed the second card and again the MMI screen never came up. I had to navigate manually. Again he called in and read the numbers over the phone.....Good thing I'm paying money for someone to read numbers over the phone.

    He asked the person to hit the cards again because I wasnt getting the HD channels. The lady on the phone said that this happened the other day also until they closed out the service call. They closed out the service call and all my channels came in.


    Install went pretty smooth. Didnt last very long. I think I am going to call and complain to get my install fee back because I installed the cards and all the guy did was sit on the corner of my chase lounge and call the numbers in.
     
  9. Sep 21, 2006 #89 of 276
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    Rebooting at this point isn't the best course of action. As I've posted in other threads, it can take a while for the signal to go out on the wire (depending how busy your particular cable company is during your install).

    The problem with rebooting, is the card may miss the signal from the headend before the card gets a chance to tune to the rightt place to listen for the message.

    But, glad things worked out for you.
     
  10. Sep 21, 2006 #90 of 276
    gayste

    gayste Love TiVo!

    269
    0
    Feb 27, 2002
    Alexandria, VA
    Cable guy refused to install. Talked to 3 people at Comcast and one said the installer refused to come up (to the apartment) because a supervisor told him not too, one said TiVo is not compatible "TiVo will not "send" the MAK number of the card," and a supervisor said that they had not upgraded the "head end" (?) to to be compatible. Are they telling the truth? Could their "all digital" system not be compatible?
     
  11. Sep 21, 2006 #91 of 276
    Deacon West

    Deacon West New Member

    2,324
    0
    Apr 16, 2006
    Had a great install today. Tech only brought one cable card but figured it out on his way to my home and went back and got the second one. He loved the instructions from TiVo and got a nice lady on the other end who asked if she could borrow the new TiVo. (yes, she was joking) Both cards initialized with no problems and my tech was out the door in under 45 minutes. I went through guided setup again and everything has been working great. Comcast Southwest Florida gets a great grade on this install. Absolutely love my new S3. Was quoted 19.95 for the truck roll but they only charged me 9.95 with no additonal charge for either of the two cards. I'll believe it when I see my first bill, but first impressions are very good, at least so far.
     
  12. Sep 21, 2006 #92 of 276
    aressa

    aressa New Member

    31
    0
    May 9, 2002
    [repost from the Comcast thread. I got the cards from the local Comcast office with no questions asked.]

    Well, my CableCARD install was completely painless. I put in the cards before I even installed the box or ran Guided Setup. When I got to the part of Setup that asks about the cards it popped up the information about the cards. I spent 3 minutes on hold with 800-COMCAST and then the CSR had no questions for me, he just started firing over the init signals. I got 164.4 on the first card, and then a few seconds later I got 164.4 on the second card. I think the CSR had had a few TiVo installs, because he was completely unfazed by my comments ("Ok, I got the 'good' error, that's good!") I had him hold on the phone until the cards synched, which took about a minute or so, and he said "I'll hold on the line as long as you need me...", so he was in it for the long haul, if required. I kept him on the line until I had HD on both cards (which was just a few minutes), and then let him go.

    Completely painless process, probably took 10 minutes total.

    Now to re-enter all of the season passes from the evil 6412 and get that dang thing out of my house!
     
  13. Sep 22, 2006 #93 of 276
    RentMusic

    RentMusic New Member

    4
    0
    Sep 22, 2006
    TS3, Comcast in SF Bay Area

    Basic installation of CableCards worked fine. No problem getting unencrypted local digital and HD channels (KQEDDT1-5, 702, 703, 703, 704, 705, 707, 709).

    However, I am unable to tune in the encrypted "Digital Classic" channels such as SCIFI, BBC America, PBS Sprout nor am I able to tune in Discovery HD or INHD.

    The Tech came out and then tried using the cable cards in my Panasonic Plasma TH-42PX50U and still couldn't encrypted channels working with the cable cards in the TV either.

    I suspect a back office configuration issue. The tech says it's better when it is Comcast equipment / DVRs but that is bogus. It took me several attempts and calls to Comcast to get the DVR to tune in the encrypted channels as well.

    Has anyone else in Mountain View been able to get their TS3 with CableCards to tune in encrypted digital channels on Comcast?
     
  14. Sep 22, 2006 #94 of 276
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Yes, me.

    I had a problem earlier today where I lost the encrypted channels on one card. That happened when I was talking to billing and she was getting confused as to what I had on the system. I was trying to get them to remove the "additional outlet" charge. I should have been worried when she asked if I could see channels on both cards. I couldn't, I was at work at the time.

    A call to Comcast tech support got them turned on relatively quickly. You could try giving them a call and see what happens.
     
  15. Sep 22, 2006 #95 of 276
    williamlroy

    williamlroy New Member

    10
    0
    Sep 16, 2006
    San Jose, CA
    I had the same thing happen with encrypted channels on card 2. Lost them randomly and them called into comcast and they resent the signal.

    while I had them on the phone i asked about the charges for the card. I was told both were free but I was being charged a second outlet fee $6.95 for the 2nd one. She would not budge on that and talked to a supervisor as well. but then randomly she said that once I bring back my 3412 the charge will go away... dont know what thats about about.
     
  16. Sep 22, 2006 #96 of 276
    easybob43

    easybob43 EasyBob

    4
    0
    Sep 22, 2006
    Pine Beach, Nj
    I'm up and running after cable card install. The main problem was that he had never done this type of installation and proceeded to put both cards in at once. This caused problems trying to get host id's and getting an authorization. So I told him to let me reboot the Tivo and then to just follow the Tivo instructions to install card one completely thru the activation. Not one problem. He followed with card 2 and the same thing, no problem.

    Actually had more problems with the Comcast office, as they assumed that I was replacing my 2 settop boxes and proceeded to remove those authorizations.
    I made the decision to keep the one next to the Tivo to receive On Demand.
    So I had to call Comcast back to re-authorize my settop boxes.
     
  17. Sep 22, 2006 #97 of 276
    JoN8282

    JoN8282 New Member

    87
    0
    Feb 26, 2005
    i called cablevision to set up this appointment last saturday, unfortunantly there was quite a wait, and this was the earliest appointment i could get that gelled with my work schedule. I am glad i waited, i got an excellent installer. The phone operator was familiar with the series 3 tivo, and asked me to confirm the model # for her. She did not even question the need for 2 cards for this device.

    my cable card installer John from Cablevision (IO) just left. This was his second s3 tivo in as many days, he was extremely knowledgable about cable card technology, tivo, his companys policys, pricing, technical support, and was overall a great guy to talk to.

    He immidiatly picked up the cable card installer instructions i left on the box, looked at it, and noted that he read and followed these exactly yesterday and could do it from memory. He then perfectly executed the installation. He did insert both cards before calling, but upon calling he requested that the first card be activated first, and clearly stated to the operator that this was very important.

    It then took about 20 minutes for the entire thing to go through, while waiting, we discussed lots of things, including the fact that IO in my area is 100% digital on all channels including those under 100, and i will recieve the digital version via my cable cards no problem. He also noted that only the ethnic channels were using switched video, so i should have really no problem as far as that goes. He noticed this forum up on the computer, and asked how his company and the competition were doing, i let him know the basic jist of these posts, and he was pleased that so far there havent been any real issues noted with cablevision. I did mention the problem some people are having with having to "re-hit" the cards etc, he informed me that it is probably because the card installer did not wait to make sure "CP [copy protection] authorization was complete" - this took longer then anything else on my setup. All channels including prem. channels and hd were coming in clear for a solid 15 minutes before the CP auth was granted. He said if it didnt get granted, the cards would turn off next time they contacted home. I suspect this is the problem many people have been having.

    once both cards recived this authorization, he took my sci atlanta dvr and the generous tip i provided, shook my hand and left.

    EXCELLENT MARKS FOR CABLEVISION.

    btw - as far as billing goes... $45 to install cards / $1.25 per month per card for card rental. I am in no mood to argue with that at this point. Cablevision office in Oakland, NJ.
     
  18. Sep 22, 2006 #98 of 276
    RMBittner

    RMBittner New Member

    211
    0
    Aug 19, 2003
    Charlotte,...
    My install was perfect (apart from my initially missing a digit when I wrote down the authorization numbers). My cable company -- Millennium Digital Media in Michigan -- just handed me the cards at the service desk and left the rest up to me.

    My Series 3 has been working great. . . at least for the three days I've been using it! It's amazing to have dual tuners *and* HD. Also, I moved my lifetime subscription from a S2 to the S3 without any problems whatsoever.

    Bob
     
  19. Sep 22, 2006 #99 of 276
    sobenski

    sobenski New Member

    32
    0
    Sep 18, 2006
    Just reporting on a pretty smooth install:

    The cable guy arrived at 8:15 for an 8-12 window. This was his first Tivo CableCard install, but the whole thing took about 30 minutes and went pretty smoothly: we got the 164-1 (or whatever it is) error on the first card, but luckily I'd read about that on here and told him I had heard you could ignore it. Otherwise he was going to call it in and who knows what might have happened from there....

    An important FYI -- For a good 3-4 minutes after inserting the (already-activated) cards, the channel test continued to say "no channels available." The cable guy was really perplexed by this and was about to call in when, at around the fourth minute, the station info started to appear and you could change channels but the screen was still black. Two minutes after that, the programming started to appear. Same timing on the second card. Moral of the story: be patient and suggest to your cable guy to wait a good five minutes on each card before assuming the install didn't work!

    By the way, Comcast (San Francsico) gave me no trouble at all when I requested two cablecards. I was told the first card was included in the digital cable package price and the second card would be $6.95 a month or so. I think the installation was free due to some promotion... I was previously a Dish Network customer, so I actually got the sense Comcast was happy to be winning someone back from satellite! (And does anyone besides me think that cable's competition with satellite is the reason the Series 3 has no video inputs or IR blasters? i.e. Tivo wanted a "carrot" to entice Comcast to be nice about providing the CableCARDS, and not rely just on the "stick" that it's illegal under FCC regulations for Comcast to refuse to provide them? and since Tivo and Dish aren't exactly on good terms these days anyway, Tivo wasn't losing much by not making efforts to support them.)
     
  20. azTiVofan

    azTiVofan New Member

    4
    0
    Sep 13, 2006
    AZ
    Both Cablecards installed on 9/21 with minimal delay. The Digital Channels came in immediately after Cox authorized the cards. However, when I went back into the guided setup, the box first did a software update and then restarted. After it restarted, the digital channels were unavailable for a few minutes, but since then everything is fine. I forgot how great it was to be able to start a program that is still recording and not have to rewind to the beginning!!!!

    As expected the installer was thrown when he found out it was for a TiVo. When he first arrived he said that he was not really supposed to install CableCards into a TiVo. But when he called Tech Support for the install, they corrected him. He then went on to rip on CableCards and say they were unreliable. Of course he uses the Cox HD-DVR box -- poor guy has no idea......
     

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