1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How did your CableCARD install go?

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 18, 2006.

How di your CableCARD install go?

  1. They installed perfectly and have been working perfectly ever since

    291 vote(s)
    36.6%
  2. They took a little work to get going but they're working fine now

    242 vote(s)
    30.4%
  3. They've been installed but they're still not working right

    167 vote(s)
    21.0%
  4. The cable company refuses to install CableCARDs into a TiVo

    19 vote(s)
    2.4%
  5. Don't have a S3, just want to see results

    77 vote(s)
    9.7%
  1. Sep 20, 2006 #61 of 276
    Gregor

    Gregor Active Member

    46,741
    14
    Feb 18, 2002
    Depends on which office your 1-800 number links to. I asked to be transferred to the cable card dept and was told there is no such department! :eek:

    I think I've resolved the issue by scheduling an appointment through my local office after I went down and talked to their tech manager.
     
  2. Sep 20, 2006 #62 of 276
    keenanSR

    keenanSR Member TCF Club

    910
    2
    Oct 12, 2004
    Santa Rosa CA
    Good to hear you got it working, I figured the box being hooked up would be the key.
     
  3. Sep 20, 2006 #63 of 276
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I think the box may not have anything to do with it. I think it was probably entering the box on my account that did it. I could have said I wanted the box, got it and then given it straight back and I'd be in the same position.
     
  4. Sep 20, 2006 #64 of 276
    keenanSR

    keenanSR Member TCF Club

    910
    2
    Oct 12, 2004
    Santa Rosa CA
    LOL..just walk out the door, wait 5 mins, and walk back in to turn it in. :D
     
  5. Sep 20, 2006 #65 of 276
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I think I'd ring home and get confirmation that things had changed first.
     
  6. Sep 20, 2006 #66 of 276
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Yup. I can't wait to read the 3Q and 4Q industry reports to the FCC on CableCard support issues. :)
     
  7. Sep 21, 2006 #67 of 276
    g808

    g808 New Member

    86
    0
    Sep 14, 2006
    The tech came by today to install the cards. After activating most channels were working except someof the premium digital channels (ex. Encore, HBO, NFLNet, etc). The local HD channels were working though, including ESPNHD and ESPN2HD. They were working on my other regular cable box, so I thought something was wrong with the cards. The tech said to wait for an hour, then call Comcast if it still isn't working. Over an hour passed, so I called. The CSR sent a couple signals to the cards, but that did nothing. She then scheduled another appointment for a tech to come out. So close, but so far.
     
  8. Sep 21, 2006 #68 of 276
    pac1999

    pac1999 New Member

    9
    0
    Jun 29, 2006
    San Diego, CA
    TWC of San Diego came out today. I handed him the cable card sheet that came with the S3. First thing he did was call another technician who told him to turn off the TV and TIVO. He unplugged the Tivo and inserted both cable cards. After configuring the cards i was left with a screen that said that the cable card was receiving a firmware update that could take up to 40 minutes. The technician left 4 hours ago and I still have this screen stating that there is a firmware update going on and I can not watch live TV or record anything until it is complete.

    Looking at the system status it states that card one is active and card two is updating firmware. Has anyone else run into this problem?
     
  9. Sep 21, 2006 #69 of 276
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    A couple of things here.
    1) The instructions are written assuming that the cable installer understand's his own company's product, and only needs to be coached through the unique attributes of a host that takes two cards.

    2) There's nothing in the CableCARD spec that allows the host to know if a card is activated.

    3) Timing varies signficantly based on the CableCARD manufacturer and the cable company. For example, it depends on how busy your particular headend is at the moment you're card is being activated. The cable company needs to enter information into their billing system, and that needs to be conveyed to the headend (so, a delay while the message sits on a queue in the billing system). Then, once it's at the headend, there may be a queue before it can get onto the actual cable. Once it gets on the cable, the authorization is pretty immediate, but it may be another couple of minutes before the full channel list is broadcast, and delivered to the host. All of this is based on the cable company, and has nothing to do with the functionality of the host device. I would guess most CableCARD hosts (mostly TVs), don't even have any instructions for cable installers.

    4) TiVo's support website goes into a bit more details.
    http://customersupport.tivo.com/knowbase/root/public/tv010416.htm?

    TiVo probably couldn't figure out every last thing that would be important to tell the installers until the product was actually released, and they got some real world experience. Plus, there's a careful balance between being complete, but not overwhelming the installers (Getting an installer to read a single page is probably tough enough - they're scared of doing CableCARD installs, so the longer the instructions, the more hesitation they'll have).

    This is Step 7 in the instructions.

    These screens are from the CableCARD, and vary between the CableCARD vendors (and even between firmware versions). Your Cable company should know what everything means on these screens.
     
  10. Sep 21, 2006 #70 of 276
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    I bet he regretted that once he had to wait for the box to reboot. My installer did this when I got my first card installed into my Sony DHG. There's no reason for this - as cards can be hot plugged/removed with no ill effect.

    Unfortunately, you're most likely going to need a new card. The Scientific Atlanta cards can get wedged if the firmware upgrade doesn't complete. Some previous customer probably yanked the card or power cycled the TV while it was doing a firmware upgrade.Then, they returned the card since it wasn't working, and lucky you, you get a wedged card.
     
  11. Sep 21, 2006 #71 of 276
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    This is a GREAT point - I learned this when my installer knew enough to ask how the queue was on the head end and he described this process, saying that generally it was pretty instantaneous, but it could take a few minutes to complete and that too many CableCard installs had "problems" because the installers pulled the card before the authorizations were fully completed.
     
  12. Sep 21, 2006 #72 of 276
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    Do you remember exactly where on the Comcast web site it say the DCT700 is free for cable card users?
     
  13. Sep 21, 2006 #73 of 276
    keenanSR

    keenanSR Member TCF Club

    910
    2
    Oct 12, 2004
    Santa Rosa CA
    About the 6th question down. It has an asterisk next to "Digital Cable" service in the answer but doesn't define it anywhere on the page. To me, Limited Basic is digital cable as it contains the local stations in their digital formats.

    http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2540
    What is a CableCARD™?
     
  14. Sep 21, 2006 #74 of 276
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    Thanks keenan, but I don't think it states that a box is free when used in addition to a cable card. They seem to be saying that one or the other is including with digital service, i.e., "You may choose to use a CableCARD instead of a Digital Cable set-top box". Contrary to what I thought btwyx was saying:
     
  15. Sep 21, 2006 #75 of 276
    keenanSR

    keenanSR Member TCF Club

    910
    2
    Oct 12, 2004
    Santa Rosa CA
    Ok, sorry, yes I've seen that one too but don't recall where it is. I'm interested in that as well.
     
  16. Sep 21, 2006 #76 of 276
    razor237

    razor237 New Member

    93
    0
    Feb 1, 2002
    Jackson, NJ
    The install went ok , cable installer didnt want to do both cards seapratlt because he said it takes 20-30 to do one card & is better to have both host id's at the same time to do it in one shot ...... 1st two cards would work , then third time a charm fianly the tivo showed the host id & we were off and running. He called in to the control center and sat on hold and once he got it activated we tested the channels and all was good. after he hung up we tried the other two cards and still nothing so i asked him to call back and have them check to see if maybe the cards were somhow still setup for diffrent host id or somthing so as we were on hold .... all of a sudden the second one came up ...yay ...now both work good now .......so in short if a card doesnt work it is possable that it may need to be reset or somthing by the cable company while pluged in .... but now i have dual hd tivo and all is good ....(lets see if i have any problems only time will tell )




    -Mike
     
  17. Sep 21, 2006 #77 of 276
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    It seems pretty clear to me, there are things a cable card wont do, so we'll give you a box for free:
    I'm not sure how else to read that.
     
  18. Sep 21, 2006 #78 of 276
    Mitch71

    Mitch71 New Member

    8
    0
    Jan 30, 2005
    Paradise...
    Wife was there with Cox tech. Called me frantic, that when he put cards in, TiVO started asking for a home wireless network password. Told her that had nothing to do with the CC install, but it appraently came close to throwing the Cox rep over the edge.

    Got her to remove the wireless network adapter, and rep was able to get through the install with no other issues. Apparently both HD tuners working now, total time < 1 hour.
     
  19. Sep 21, 2006 #79 of 276
    jmatero

    jmatero New Member

    105
    0
    Apr 8, 2003
    Cablevision of Westchester (White Plains here...)

    Jim the installed is Great.... it's his second S3 today and he's psyched.... he wants one himself now! Interestingly enough, he claims the HD picture looks better on the S3 than on the 8300HD... how is that possible? I wonder what magic TiVo is using? I'll judge for myself.. he's on the phone now marrying the cards to the unit and soon I'll be in heaven again!!! YAY!!!
     
  20. Sep 21, 2006 #80 of 276
    Troy J B

    Troy J B Lucky 200 Member

    93
    0
    Sep 27, 2003
    Sacramento, CA
    Took an hour... 1st off we were following the instructions to only do one at a time so he had to call and get the cards assigned to him properly to do 1 at a time instead of both at the same time. We waited a while on the acquiring channels, I went searching on the Comcast cablecard thread and he called someone who said they needed to the the init. Once that was received (161-4 error showed) the card started working. The 2nd card was done in under 10 minutes. Then waited 20 minutes for the guided setup to finish. Errr... the #1 cablecard is now showing MISSING_PROGRAM_REKEY (last time I had checked it was "unknown").. from what I can see though, both tuners are able to see all the channels I should be getting.
     

Share This Page