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How did your CableCARD install go?

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 18, 2006.

How di your CableCARD install go?

  1. They installed perfectly and have been working perfectly ever since

    291 vote(s)
  2. They took a little work to get going but they're working fine now

    242 vote(s)
  3. They've been installed but they're still not working right

    167 vote(s)
  4. The cable company refuses to install CableCARDs into a TiVo

    19 vote(s)
  5. Don't have a S3, just want to see results

    77 vote(s)
  1. Sep 19, 2006 #21 of 276

    jfh3 New Member

    Apr 15, 2004
    Denver area
    See my experience in posts #6 and #8 here:


    I picked "They took a little work to get going but they're working fine now".

    I'm not totally convinced I would've been successful (or it would've taken a lot longer) had I not had a top tech with special access to a conditional access guru.

    The regular front line people clearly didn't know how to handle cable card issues, but then I had two difficult problems - account set up problems and uninitialized cable cards.
  2. Sep 19, 2006 #22 of 276

    vman41 Omega Consumer

    Jun 18, 2002
    Familiar pattern. Maybe 10 years ago, I knew a couple people who bought ISDN that had real nighmare installs - the phone company was clueless and really wasn't interested. The first people I knew to get DSL usually had problems getting the things going, but things quickly got better as the market took off.

    OTOH, the rollout of cable modems by TWC here in the late 1990s was relatively smooth.
  3. Sep 19, 2006 #23 of 276

    jhonaker New Member

    Jan 3, 2004
    My installer wasn't terribly familiar with everything. We put the first card in, up came the numbers, ditto for the second. He called in (waiting on hold for awhile), they went back over some numbers, and high def channels slowly started appearing when I was testing.

    The installer was very skeptical and probably would have tried to tell me it wouldn't work if I'd have given him the openig.

    I think "on the other end" they were entered as both being on my sharp aquod, which has at least one slot, but I don't know if it has 2 or not. Not that they got a model or anything.

    I didn't mention TiVo before the appt, and the installer didn't mention it over the phone when he was activating the cards.
  4. Sep 19, 2006 #24 of 276

    mchad New Member

    Sep 12, 2006
    Cablevision of Westchester arrives 15 min before the close of the window. Tech was a geek (good to see) and was psyched to see the S3. Installed both cards. However one card, while it showed as authorized, no video was displayed, and the tech only had the two cards. So off he went saying a supervisor would call to set up a follow up appt. at my convienence. So far no call.

    I called TIVO tech supp last night, just because I didn't like that all the diags showed that the bad card should be working, but after going through the guided setup and testing the video from that card, the support person read off his screen that it was probably the cablecard.

    So I wait...
  5. Sep 19, 2006 #25 of 276

    khill821 Cool Guy! Really...

    Apr 4, 2002
    San Diego, CA
    Installer showed-up a few minutes early with multiple Cable Cards in-hand (even though the order got messed up and only one was requested). The guy looked at the TiVo and said "This will be my first one of these, but we just heard about them yesterday."

    Followed the instructions provided by TiVo, both cable cards were instantly recognized. He called in to authorize the cards and we were done. Working perfectly since.
  6. Sep 19, 2006 #26 of 276

    damonnoah New Member

    Aug 19, 2003
    My install went pretty well. I received my Tivo 3 last night got it unpacked and hooked up to a 61" Pioneer Elite plasma screen through HDMI. worked perfectly. I went to install the cable cards and then called Warner cable which transfered me to Tier 3 support. I told them i had 2 cards for my Tivo 3 and they proceeded to help me with no questions or problems. In fact, the Tier 3 folks were extremly competent. I gave them my numbers of the cards. THe problem is my basic channels were not coming in, i kep getting a blue screen saying "please wait, acquiring channel line up". I called Time Warner back and we spent about an hour testing each card, switching slots, etc etc etc. After about an hour an half and three phone calls later the tech determined that the cards we're probably not working and for me to exchange them out in the morning. We got off the phone, I put the cards back in, one at a time and they stared working. For those of you who may have this problem this is what i did.

    once in installed card 1, i just waited into the black screen popped up with the time warner pairing info for the card, then i went to test channels and it worked. Prior, as soon as I inserted the first card, i quickly inserted the second card an try to configure the cards and for one reason or another it just didn't work. I'm still not positive that installing one at a time and being patient was the trick but they are working now. I called Time Warner back up, gave them the new Host numbrer (that is the only number that changed) and now i'm waiting from the premium channels and HD encoded channels to unlock.

    Looks great folks.

  7. Sep 19, 2006 #27 of 276

    bonesbiscuit New Member

    Apr 10, 2005
    Austin, TX
    Been turned down twice by Time Warner in Austin, saying the cards they have are only for TVs, not DVRs. Supposed to be having a supervisor call me. Can someone share with me the TIVO VIP number I have seen referenced?
  8. Sep 19, 2006 #28 of 276

    mbobak New Member

    May 23, 2004
    Belleville, MI

    "as required by law"? Now, being stood up by the installer is a real PITA, but illegal?? Can you clarify, please?

  9. Sep 19, 2006 #29 of 276

    sharding New Member

    Feb 11, 2001
    One minor problem with the poll: I don't think there's any way for people who vote "They've been installed but they're still not working right" to update their vote once they're working. So this may over-report problems, based on early troubles...
  10. Sep 19, 2006 #30 of 276

    btwyx Substantive Member

    Jan 16, 2003
    California Civil code section 1722 is all about four hour appointments and being stood up by deliveries and installers. There a section specifically for the cable company.

    No attempt, dilligent or otherwise, was made to notify me they were running late, so they can't even claim unforseen circumstances.
  11. Sep 19, 2006 #31 of 276

    TiVoPony New Member

    May 11, 2002
    Hey Guys,

    If you have any trouble getting CableCards from your cable company, there are two things we'd like to ask you to do:

    * First, call TiVo Customer Support and ask for help. One of the people on our HD team will stay on the line as you call back the cable company, and they'll help work things out for you. Do this first. We want you to get your CableCards! :)

    * Second, take a moment and document your experience with the cable company for us. We have a webform for you to use, and these reports will be important in helping us assure a smooth customer experience, both today and down the road. It's really important to us that we have your issues documented well. Here's a link to the form.

  12. Sep 19, 2006 #32 of 276

    Gerhard New Member

    Sep 29, 2002
    Hey Pony:

    When I submit this text on the page, it doesn't take it...

    The experience has been anything but wonderful. Basically, the cable employees really don't seem to like CableCARD. I get the whole "you won't have a bunch of features" tactic in an attempt to scare me away. Obviously, I notify them that I don't want On-Demand (have never used it), and I want to get rid of all the crap they constantly advertise in the GUI. (That annoys some Comcast people, who I think see CableCARD as bad for their business.)

    I've made no fewer than 5 calls attempting to get the cable cards to work. At this point, I can only get the 1st card to work. The second card generates a AUTH: MISSING_PROGRAM_REKEY tag under conidtional authorization. I suspect that Comcast has an issue with two tuners on the same line for some unknown reason, as I've had that problem previously. They did give me the cableCARDS quickly, but getting them to work, that's another story.

  13. Sep 19, 2006 #33 of 276

    keenanSR Member TCF Club

    Oct 12, 2004
    Santa Rosa CA
    Didn't work for me either, the below is what comes up,

    ADODB.Parameter error '800a0d5d'

    Application uses a value of the wrong type for the current operation.

    /includes/dbConnOpen.inc.asp, line 640
  14. Sep 19, 2006 #34 of 276

    jodell TiVo geek

    Jul 9, 2002
    Irvine, CA
    My install was just completed. When the tech arrived, he asked was he really installing into a Tivo S3? When I said yes, he immediately asked if a coworker could come over to see how the install works. Five minutes later, the second tech was there. They proceeded to install the cards and get the paring information.

    The first mistake was not following TiVo's guidelines exactly. They installed the two cards, called in the pairing information and then tried to authorize the two cards one at a time.

    The the first card was set up and working in 2-3 minutes. The tech noticed that the second card had previously been installed somewhere else and had not be cleared of it's previous configuration. While clearing the second card, the tech somehow managed to clear both cards.

    We started again, this time following the instructions about completely setting up the first card, including authorizations for the premium channels, and then proceeding to the second card.

    The total appointment was a little over 1 hour. I am quite happy and the techs are happy also to have had a knowledgeable customer to "learn" with.

    I am apparently the third S3 install in the Cox Orange County area.

    The techs called their boss to warn them about some of the difficulties I had with the order takers on the phones. They warned the boss that they should re-think the 2 digital outlet fee rule as well as the 2 install charges. I don't know if anything will change but it is nice to hear them looking out for the customer.

    Overall, I am quite satisfied. I expected the worst and was quite pleasantly surprised with the outcome.

  15. Sep 19, 2006 #35 of 276

    lombard New Member

    Dec 6, 2001
    BFE, USA
    Just finished mine. CableCo is Knology in Huntsville, AL.

    Both CableCards installed and set up without a problem. Ten minutes after the installer walked in, he walked out and both cablecard channel checks looked OK. So far so good.

    Just waiting to see what my bill looks like...
  16. Sep 19, 2006 #36 of 276

    aztivo Member

    Feb 23, 2005
    my installer had no idea how to install cable cards he said this was the first time he was doing any cable card install... So on the screen it says to use the bottom one first and he kept doing the top one, and it wouldnt work.... so I told him I will install and lo and behold if you follow the directions and put it in the bottom one first it worked just fine.. besides that everything has been grate
  17. Sep 19, 2006 #37 of 276

    TiVoPony New Member

    May 11, 2002
    I've passed this along to the team, and apologize for the problem. We'll look into it.

  18. Sep 19, 2006 #38 of 276

    gthassell Member

    Apr 22, 2003
    Willowbrook, IL
    Pony, if it helps, I'm getting an Internal Server Error - 500.

    When its working, I'll submit on the page - but the details are in the Comcast thread. Currently only at 50% (1 card) and about 4 hours on the phone with Comcast - just to get it scheduled after many calls and misinformation.

    But I do love the S3! It ROCKS!
  19. Sep 19, 2006 #39 of 276

    MacGuruTX Member

    Sep 19, 2006
    San Diego, CA
    Showed up with the cablecards and we popped them in to get the ids.

    He called in to get them authorized and the tech center started to choke when the installer said there were 2 cards on one TV. We told the tech center we had a specific host id for each card and he said we'd try it.

    Cards authorized with no problems.

    Everything seems to be fine, except I wasnt able to get 4 movie channels, strangely 502, 504, 506, 508, although the odd channels worked fine. Will mess with it more tomorrow.
  20. Sep 20, 2006 #40 of 276
    Bud Green

    Bud Green New Member

    Sep 20, 2006
    I’ve been trying for several days to get cablecards for my soon-to-be delivered Tivo series 3. Comcast has proven simply incapable of providing them. Because I expected problems, I kept a log of my adventures.

    Called 1-800-comcast to request cablecards. Was urged to reconsider because of all the things I’d give up, such as on-demand, etc. Eventually was told that I needed to pick them up at Comcast office and was given address. Called Comcast tech support to confirm and was told the same thing.

    Went to Comcast office. Was told that cablecards could NOT be pickup there. Must schedule a service appointment. Said he would do this for me and call me later with a date and time. Never called.

    9/19/06 morning
    Called 800-Comcast and was told again once again to pick up a Comcast office. Disputed my claims that they were not available there. Said that they didn’t have them either. Politely asked to speak to a manager and was disconnected.

    Called 800-comcast again and related my story. Was asked multiple times to consider Comcast DVR. Was told that cablecards might not be available in my area, that Tivo was not compatible with Comcast, and eventually that I could order them but would have to do so one card one at a time, as two separate orders and to separate visits. Was eventually transferred to a supervisor and was told the case would be escalated and would call me by the end of the day. Never called.

    9/19/06 evening.
    Called 800-Comcast once again. Rep speculated that it could be a supply problem. Was told that they are not guaranteed to be compatible with Tivo anyway. Suggested Comcast DVR instead. Transferred to another rep when I began to loose patience. Was told that case had been escalated and would receive a call by the end of the day. Never called.

    As it stands, I have no cablecards and no leads on getting them. When the opportunity came for the Series 3, I jumped on it. The only thing keeping me going now is my refusal to let Comcast win.

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