I have been reading the forums for a week, trying all the tips, and still can't get my tivo to connect. I have a series 1 phillips. The internal modem got hit by lightening so I was successfully using a USR 33600 external modem that I bought on Ebay, that came prefigured. That one apparently got hit by lightening this Aug, despite using a surge protector. The modem said "not connecting" when dialing. So, I ordered another USR 56K modem from Ebay, but this one did not say it had been used for tivo. I can hear the modem get a dial tone, then making modem sounds, then a "bong" type sound, then it says "Failed, service not answering". I already checked, there is only 1 number available for my area, and I have the correct one. Everything was working fine before, and nothing changed. I have tried the following dip switch settings and dial prefixes, to no avail. First, I tried matching the setting from the 33600: 1.D 2.U 3.D 4.U 5.D 6.U 7.U 8.D, with prefix ,#319 Then: 1.D 2.U 3.D 4.U 5.D 6.D 7.U 8.D and 1.D 2.U 3.D 4.U 5.D 6.U 7.D 8.D I tried all these prefixes (with ,# in front) 311, 319, 338, 357, 396 on each dip switch combo. I had read on the forums that since the modem had dip switches, it did not need to have commands sent to it, so have not done that. (Don't even know how). I have a wireless DSL network with a motorola router, and tried using an extra wireless thingy I had, hooked up through several serial ports to a usb adapter, and although quite entertaining to look at, alas did not work, probably because I don't know how to get my pc to recognize it. It did get through dialing to connecting, though. Any help would be greatly appreciated. My Series 1 has a lifetime service on it, and I hate to lose it. Can't afford to switch to a Series 3 to transfer the lifetime.