I am having all sorts of issues with TWC Dallas and their 3rd party contractors. On initial install the Tivo hang at 50% on getting channels. 8 Cable Cards, 7 days, and 40+ hours later they are telling me TWC does not have a cable card compatible with the Roamio Plus. I know this to be total garbage. What I want to know is how do I get TWC to do what they are supposed to as required by law? Everyone I talk to is completely incompetent. Also how do I get a hold of a brand new cable card and brand new tuning adapter. All they keep giving me is used garbage. Finally who the hell can I escalate this to in order to get this resolved?